2016 Plain Writing Act Compliance Report

Plain Writing Act Compliance Report
April 27, 2017

I. Senior Agency Official for Plain Writing:

Names of Plain Language coordinators within the agency
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

  • Press releases
  • GSA blog
  • Great Government through Technology blog
  • web pages
  • Making It Easier to use IT Schedule 70

III. Inform agency staff of Plain Writing Act’s requirements:

  • Information on the Act is posted on the agency intranet with shortcut.
  • Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 60 members.
  • The Office of Communications and Marketing produced electronic signage for our lobby monitors.

IV. Agency provided the following training sessions:

  • Office of Strategic Communications - 15 people
  • Chief Information Officer's Communications team - 5 people
  • 585 new hires took the online course at GSA Online University


  • State Department UX Exponential conference
  • Journalism class at Georgetown University
  • Acquisition Gateway content manager

V. Ongoing compliance/ sustaining change
Name of agency contact for compliance issues: Katherine Spivey

VI. Agency’s plain writing website
Website address: /plainlanguage

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage. In 2016, no one contacted us asking to clarify any GSA.gov page. We did get spam.

Last Reviewed: 2023-04-10