Reduce Internal Operating Costs as a Percentage of Revenue

Internal operating costs are defined as corporate management and business support that do not directly touch customer service delivery. GSA is committed to reducing overhead as a percentage of revenue and focusing investment on customer-facing business areas and improving the customer experience.

The image shows our reduced internal operating cost as a percentage of revenue.  In fiscal year (FY) 2010, we set a goal to reduce operating costs by 10.73 percent. In FY 12, we reduced operating costs by 10.03 percent. In FY 13, we reduced operating costs by 9.60 percent. In FY 14, we reduced operating costs by 9.91 percent.

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