This is archived information. It may contain outdated contact names, telephone numbers, Web links, or other information. For up-to-date information visit pages by topic or contact our Office of Public Affairs at For a list of public affairs officers by beat, visit the GSA Newsroom.

Survey Shows GSA is a Good Place to Work

GSA #9665

April 3, 2000
Contact: Peggy Strain
(202) 501-1231

Washington, DC -- GSA scores high marks as a good place to work in the Federal Government, and compares favorably to private industry in a survey released today. Notably, the agency achieved the best scores in government regarding work productivity and flexibility and simplification of travel and charge card use.

In a 1999 survey of Federal employee views on government reinvention and workplace issues sponsored by the National Partnership for Reinventing Government (NPR), GSA employees rated the agency above the national average on every question. The agency scored well above average on most. Forty-six Federal agencies participated in the survey.

GSA's scores exceeded the government-wide average in four survey areas: work satisfaction, recognition, supervision and quality of work. In the categories of work satisfaction and recognition, the scores even exceeded comparable private industry scores.

"We are standing tall today because GSA is viewed by its own employees as a great place to work," said GSA Administrator David J. Barram. "The survey results show we are working in new ways, trying new ideas and dismantling barriers to innovation. All this means that we are better positioned to thrill our federal customers."

NPR sent surveys to 750 GSA employees, selected at random. Some 256 responded, answering 32 questions about GSA work life on a five-point scale ranging from "strongly agree" to "strongly disagree." The percentage considered favorable included all "agree" and "strongly agree" responses.

GSA scored high in the following areas:
Questions regarding work productivity, flexibility in doing work, simplifying travel regulations and the use of Federal charge cards for small office purchases. These reflected the best scores in government.
Inquiries about rewarding creativity and innovation, rewarding teamwork, recognition for doing a good job, involvement in work decisions, quality of work being done by teams, overall work satisfaction, and making reinvention a priority. GSA scored among the top three agencies regarding these matters.
GSA also scored above average on customer focus, use of technology, providing electronic access to information and having a family-friendly workplace.

Above average ratings were made in the areas of recruitment, performance management and equitable distribution of rewards and recognition.

Survey results show a need for GSA to improve its scores in performance management; skill assessment and recruitment; union-management cooperation and the use of "plain language" in agency regulations and publications. The agency has adopted an improvement plan to address these concerns.

The National Partnership for Reinventing Government is a White House interagency task force to create government that works better, costs less and offers results Americans care about.

To obtain information concerning GSA's survey results, please go to: The GSA Improvement Strategy is available at:

Last Reviewed 2010-04-30