Client Solutions

The Office of Client Solutions identifies and builds relationships with PBS customers. Through research and frequent interaction with agency representatives, the Regional Account Managers (RAMs) gather intelligence concerning the facility strategies of our clients. Through constant, knowledgeable and informed communications, the Client Solutions staff proactively seek out ways to make customers mindful of GSA’s resources, and how those resources may help them to reach their goals.

The customer account assignments have been distributed to ensure that our clients receive concentrated attention. The RAMs are responsible for developing and maintaining the regional strategy that it outlined in our customer’s National Account Plans.

Agencies Served Regional Account Managers and Contact Information
Judiciary (includes all federal court components)
Court of International Trade
Department of Justice (DOJ) Antitrust Division
DOJ U.S. Attorneys
DOJ U.S. Marshal Service
DOJ U.S. Trustee Program
Adam Schaffer
(212) 264-1407
Social Security Administration (SSA)
Office of Disability and Adjudication Review (ODAR)
Army Corps of Engineers and Department of Defense
Federal Emergency Management Agency (FEMA)
DHS Customs and Border Protection (CBP)
DHS Immigration and Customs Enforcement (ICE)
National Protection and Programs Directorate Federal Protective Service
Jennifer Bennett
(212) 264-9154
Federal Bureau of Investigation (FBI)
Drug Enforcement Agency (DEA)
DHS U.S. Citizenship and Immigration Services (USCIS)
DHS Office of Inspector General (OIG)
DHS National Urban Security Technology Laboratory (NUSTL)
Madeline Coleman
(212) 264-3035
Peace Corps
Department of Interior
U.S. Department of Agriculture (USDA)
Department of Education
Department of Transportation
Department of Energy
National Labor Relations Board (NLRB)
Equal Employment Opportunity Commission (EEOC)
Office of Personnel Management (OPM)
U.S. Department of Health and Human Services
Carol McNamara
(212) 264-2700
Department of Commerce
U.S. Postal Service
Veterans Administration
Department of State
U.S. Department of the Treasury
U.S. Department of Labor
U.S. General Services Administration
U.S. Secret Service
Federal Trade Commission
John Esposito
(212) 264-0179


Last Reviewed 2017-04-26