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GSA Ranks Among Top Federal Workplaces/Improves PMA Scorecard

GSA #10320

February 2, 2007
Contact: Steve Hoffman (202) 501-1231

Washington, DC – Employees ranked the U.S. General Services Administration (GSA) among the top 10 Federal workplaces in three of four broad categories in the FY 2006 Federal Human Capital Survey (FHCS), the Office of Personnel Management (OPM) has announced.

In related news, GSA was one of only eight federal agencies to receive a rating of yellow or higher in each category of the President’s Management Agenda (PMA) scorecard for the final quarter of 2006.

“This is great news for GSA, and demonstrates what I believe – that a workforce comprised of employees who feel their work matters and believe important things happen daily can achieve amazing success,” said GSA Administrator Lurita Doan. “We will make these terrific results the foundation for continued improvement in 2007.”

On the scorecard, GSA, which received a clean financial audit in 2006, jumped in December from red to green in “financial performance.” This is known as a double jump and marks GSA’s strongest PMA results.

The scorecard results for the first quarter of 2007 were posted February 1 to, a website designed to show federal employees where and how their counterparts are helping to advance President Bush’s initiatives to improve government performance.

Regarding the survey, OPM categorized results into four main focus areas: Leadership and Knowledge Management, Results Oriented Performance Culture, Talent Management and Job Satisfaction. GSA ranked: 7th in Leadership and Knowledge Management, 12th in Results Oriented Performance Culture, 8th in Talent Management and 10th in Job Satisfaction among 29 major Federal agencies and selected small and independent agencies.    

The survey was administered to a random sample of GSA employees last summer.  Seventy-three percent responded, compared to 53 percent in the FY 2004 survey. GSA’s response rate was fifth-highest among all participating agencies.

“Our high response rate validates our responses,” said GSA Chief Human Capital Officer Gail Lovelace.  “These reports help identify areas for focus in terms of improving the overall work environment and to develop appropriate strategies to improve employee satisfaction.”

Overall, GSA scored higher than the government-wide average of 53.4% on the 73 survey items. Thirty-three items were marked as strengths for GSA; one was marked a weakness.  GSA’s top strengths were: Satisfaction with alternative work schedules; having sufficient resources to get the job done; having electronic access to learning and training programs; having training needs assessed and having a feeling of personal empowerment with respect to work processes. The lone weakness pertained to the survey item, “My performance appraisal is a fair reflection of my performance.”  

Government wide Federal Human Capital Survey results are available at


Founded in 1949, GSA serves as a centralized procurement and property management agency for the Federal government.  GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in Federal assets, including 8,300 government-owned or leased buildings and 170,000 vehicles.  GSA helps preserve our past and define our future, acting as a steward of more than 420 historic properties, and as manager of, the official portal to Federal government information and services. GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and e-travel solutions and management policies, at best value, allows Federal agencies to focus on their core missions.  

Did you know! GSA has several programs designed to ensure a continued tradition of strong leaders. One such offering, the GSA Leadership Institute, provides a week of training in delegation, performance management, and conflict resolution to new GSA supervisors.

Last Reviewed 2015-10-09