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GSA Awards Sprint Federal Relay Service Contract

GSA #10370

June 28, 2007
Contact:  GSA Public Affairs, (202) 501-1231

Washington, DC -- The U.S. General Services Administration announced today the award of its Federal Relay Service (FRS) support contract to Sprint.  This contract continues to provide a nationwide telecommunications relay service which gives intermediary assistance between hearing individuals and those who are speech- and/or hearing-impaired.  The contract is valued at approximately $49 million and will incorporate new relay technology as it becomes available and viable.

“GSA is proud and honored to help our citizens with hearing and speech disabilities,” said GSA Administrator Lurita Doan.  “With this contract award we ensure the Federal Relay Service’s critical services stay available for millions of Americans who daily use them.”
The new contract will allow authorized users to establish a task order for a direct ordering and direct billing arrangement, and pay for minutes used on a monthly basis. 

It continues to offer the following services

• Federal Video Relay Service
• Captioned Telephone (CapTel)
• FRS On-line (FRSO) or IP Relay
• Relay Conference Captioning (RCC)
• Telecommunications Relay Service (TTY/Voice)
• Speech-to-Speech (STS)

FRS broadens employment and advancement opportunities for individuals who are deaf, hard of hearing, deaf-blind and/or have speech disabilities by providing reasonable accommodations to employees with disabilities in the workplace. The FRS support contract has a contract ceiling of $100 million over five years (two base years and three option years).    

The Telecommunications Accessibility Enhancement Act of 1988, (Public Law 100-542), requires GSA to issue regulations that assure access to federal departments and agencies for hearing-impaired and speech-impaired individuals, including federal employees. GSA established FRS to fulfill this mandate and to ensure the Federal Telecommunication System is fully accessible to those Americans who are hearing and speech-impaired.

More on FRS is available at


Founded in 1949, GSA serves as a centralized procurement and property management agency for the federal government.  GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in federal assets, including 8,600 government-owned or leased buildings and 205,000 vehicles.  GSA helps preserve our past and define our future, as a steward of more than 420 historic properties, and as manager of, the official portal to federal government information and services. GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and eGov Travel solutions and management policies, at best value, allows federal agencies to focus on their core missions.

Did You Know?  Federal Relay services are provided to hundreds of federal agencies and sub-agencies, non-federal and non-governmental organizations, international organizations, state and local governments, and 562 federally-recognized American Indian and Native Alaskan tribes, bands, groups and villages which are authorized to purchase goods and services from GSA.

Last Reviewed 2010-04-30