FY 2016 FAS Supplier Relationship Management Survey (SRMS)

The Federal Acquisition Service (FAS) Supplier Relationship Management Survey (SRMS) is an effort to gather constructive feedback from the many diverse suppliers who provide products and services through FAS to federal customers around the world. The feedback collected from this survey enables FAS to incorporate changes designed to make doing business through FAS more effective, easier, and to encourage a partnership between FAS and its suppliers.

A sample of the changes FAS made as a direct result of your feedback in last year’s survey included:

  • Building Plain Language Road maps for creating offers to sell products and services via GSA Schedules. We recently completed one for Schedule 70 and are working on more! 
  • Launching a Welcome Package for new Multiple Award Schedule suppliers to have in one place checklists, training, and contact lists geared toward making selling via FAS easier. 
  • Scheduling more industry days, training webinars, and routine check-ins with major suppliers across the organization designed to increase collaboration and incorporate industry feedback more quickly.

This year's survey was conducted in mid-May and lasted for six (6) weeks, reaching roughly 40,000 GSA customers.

If you have any questions about this initiative, please contact us at surveys@gsa.gov.

Last Reviewed 2016-10-19