New Digital Features Now Available in External RWA Entry and Tracking Application
Our agency is always searching for better ways to meet our customers’ needs and expectations, including simplifying and streamlining our processes and systems.
In May 2017, the Public Buildings Service (PBS) announced new digital features for our Reimbursable Work Authorization (RWA) intake process, managed through the external RWA Entry and Tracking Application (eRETA). As a reminder, an RWA is a formal agreement between GSA and a customer, whereby we agree to provide goods and/or services and the customer agrees to reimburse our costs.
Customer agencies can now identify and submit new project or service needs (“RWA Work Requests”) directly to GSA via the eRETA application. Users can also enter and submit new or amended RWAs through the application.
The PBS Client Enrichment Series recently highlighted the new digital features for RWA management in two presentations:
How to use the New RWA Digital Signature Solution (recorded presentation)
Entering and Submitting RWAs directly into eRETA (recorded presentation)