New Digital Features Now Available in External RWA Entry and Tracking Application

Our agency is always searching for better ways to meet our customers’ needs and expectations, including simplifying and streamlining our processes and systems.

In May 2017, the Public Buildings Service (PBS) announced new digital features for our Reimbursable Work Authorization (RWA) intake process, managed through the external RWA Entry and Tracking Application (eRETA). As a reminder, an RWA is a formal agreement between GSA and a customer, whereby we agree to provide goods and/or services and the customer agrees to reimburse our costs.

Customer agencies can now identify and submit new project or service needs (“RWA Work Requests”) directly to GSA via the eRETA application. Users can also enter and submit new or amended RWAs through the application.

The PBS Client Enrichment Series recently highlighted the new digital features for RWA management in two presentations:

How to use the New RWA Digital Signature Solution (recorded presentation)

Entering and Submitting RWAs directly into eRETA (recorded presentation)

For more information, including user guides and how to request an eRETA account, please visit, or contact RWA and Small Projects Specialist Rob Scheible.

This article is part of the Summer issue of the FOCUS newsletter. Please visit the Focus Newsletter page to read our newsletter. To subscribe to FOCUS, complete the online subscription form.

Last Reviewed 2017-07-19