The Tenant Services Division is responsible for the oversight and effectiveness of lease management, concessions, fitness centers, health units, health and wellness, the Tenant Satisfaction Survey, Green Teams, the Occupancy Management Playbook, and the Customer Guide For Real Property.
The nationwide network of Coordinators for the different programs in Tenant Services work in partnership with other GSA business lines to establish and maintain these high quality programs.
GSA promotes,monitors, and oversees lease management to provide superior and effective lease administration, lease enforcement, and tenant relationships in post-occupancy leased space at the best value to the American taxpayer. GSA Lease Management Customer Guide [PDF - 3.86 MB]
Tenant Satisfaction Survey
GSA provides all federal tenants the opportunity to rate their level of satisfaction in owned and leased space through an annual survey. This is an indicator of how well GSA provides their building and workspace environments and services. GSA provides the results to the agencies. The results are also reported annually to Congress and OMB.
Concessions and Cafeterias
GSA provides food service operations and vending facilities in federally owned and leased buildings through contracted, permitted and licensed business opportunities for commercial food service operators and blind merchants in support of the Randolph-Sheppard program. Learn More >
Health and Wellness
Wellness and sustainability are key priorities for today's Federal Government. Agencies throughout Government are seeking ways to support the Presidential directives and Executive Orders that call for improvement in employee health and streamlined business practices to reduce their carbon footprint. At GSA, we have a unique opportunity to support these goals through the building amenities we provide.
We bear a responsibility to take care of our people. As the largest employer in the Nation, the Federal Government must lead the effort to enhance employee wellness programs. We must become role models for creating change in the workplace and supporting a more active work environment. GSA can help our customers do this through amenities like fitness centers, healthy cafeteria and vending services, and bicycle commuting programs.
The Federal Government has a responsibility to promote sustainability and demonstrate its commitment to environmental stewardship. Executive Order 13514, “Federal Leadership in Environmental, Energy, and Economic Performance”, has made sustainability and the reduction of greenhouse gas (GHG) emissions a priority for Federal agencies. GSA is using its expertise to support its customer agencies in reducing the government’s GHG emissions, such as those from building energy use and commuting, by encouraging tenants to Consider the Stairs, supporting bicycle commuting and promoting local agriculture through farmer’s markets and gardens on Federal property. Learn more >
GSA implements the national Green Team model to provide a tool for our tenants that will assist them in obtaining their goals set forth under Executive Order 13514, which requires each federal agency to significantly reduce its impact on the natural environment.