Contact Us
Refer to the contacts below for help regarding Reimbursable Work Authorization (RWA) projects and services. Visit our Overview page for a better understanding of RWAs and RWA Work Requests.
RWA Policy & Guidance
- Questions and feedback: AskRWA@gsa.gov
- Reimbursable Services Program Manager: ashlee.carlson@gsa.gov
external RWA Entry & Tracking Application (eRETA)
- eRETA access and training: eRETA@gsa.gov
- Funding Agency/Office Codes (FPDS): michelle.coleman@gsa.gov
RWA Billing & Payment
- Intra-governmental Payment and Collection (IPAC) customers: ipacbilling@gsa.gov
- Non-IPAC customers: FW-Billing.Finance@gsa.gov
Regional RWA Managers
- Regional and/or project-specific questions: download the RWA Managers Map [PDF - 249 KB] or view the table below.
Location | Contact Information | States Served |
---|---|---|
Region 1 | Melissa Mitrano, Melissa.Mitrano@gsa.gov, 617-565-8933 | CT, ME, MA, NH, RI, VT |
Region 2 | Binisha Suri, Binisha.Suri@gsa.gov, 212-264-3750 | NJ, NY, PR, USVI |
Region 3 | Jean Forcinito, Jean.Forcinito@gsa.gov, 215-446-4493 | DE, MD, PA, VA, WV |
Region 4 | John Beall, John.Beall@gsa.gov, 404-215-6779 | AL, FL, GA, KY, MS, NC, SC, TN |
Region 5 | Rachel Bichsel, Rachel.Bichsel@gsa.gov, 312-886-3310 | IL, IN, MI, MN, OH, WI |
Region 6 | Laura Beth Hawkins, Laura.Hawkins@gsa.gov, 816-823-5193 | IA, KS, MO, NE |
Region 7 | LaDonna Jones, Ladonna.Jones@gsa.gov, 817-978-7119 | AR, LA, NM, OK, TX |
Region 8 | Dan Brousseau, Daniel.Brousseau@gsa.gov, 202-208-1045 | CO, MT, ND, SD, UT, WY |
Region 9 | Peter Fern, Peter.Fern@gsa.gov, 415-531-7719 | AZ, CA, HI, NV |
Region 10 | Michael Molnar, Michael.Molnar@gsa.gov, 253-394-1563 | AK, ID, OR, WA |
Region 11 | Rick Baker, Rick.Baker@gsa.gov, 202-205-2343 | Washington, D.C., MD (Montgomery and Prince George’s counties), VA (Arlington, Fairfax, Loudon, and Prince William counties, and the cities of Alexandria and Fairfax) |