Contact Us

Refer to the contacts below for help regarding Reimbursable Work Authorization (RWA) projects and services. Visit our Overview page for a better understanding of RWAs and RWA Work Requests.

RWA Policy & Guidance

• Questions and feedback: AskRWA@gsa.gov
• Reimbursable Services Program Manager: ashlee.carlson@gsa.gov

external RWA Entry & Tracking Application (eRETA)

• eRETA access and training: eRETA@gsa.gov
• Funding Agency/Office Codes (FPDS): michelle.coleman@gsa.gov

RWA Billing & Payment

• Intra-governmental Payment and Collection (IPAC) customers: ipacbilling@gsa.gov
• Non-IPAC customers: FW-Billing.Finance@gsa.gov

Regional RWA Managers

• Regional and/or project-specific questions: download the RWA Managers Map [PDF - 249 KB] or view the table below.

Location	Contact Information	States Served
Region 1	Melissa Mitrano, Melissa.Mitrano@gsa.gov, 617-565-8933	CT, ME, MA, NH, RI, VT
Region 2	Binisha Suri, Binisha.Suri@gsa.gov, 212-264-3750	NJ, NY, PR, USVI
Region 3	Jean Forcinito, Jean.Forcinito@gsa.gov, 215-446-4493	DE, MD, PA, VA, WV
Region 4	John Beall, John.Beall@gsa.gov, 404-215-6779	AL, FL, GA, KY, MS, NC, SC, TN
Region 5	Rachel Bichsel, Rachel.Bichsel@gsa.gov, 312-886-3310	IL, IN, MI, MN, OH, WI
Region 6	Laura Beth Hawkins, Laura.Hawkins@gsa.gov, 816-823-5193	IA, KS, MO, NE
Region 7	LaDonna Jones, Ladonna.Jones@gsa.gov, 817-978-7119	AR, LA, NM, OK, TX
Region 8	Dan Brousseau, Daniel.Brousseau@gsa.gov, 202-208-1045	CO, MT, ND, SD, UT, WY
Region 9	Peter Fern, Peter.Fern@gsa.gov, 415-531-7719	AZ, CA, HI, NV
Region 10	Michael Molnar, Michael.Molnar@gsa.gov, 253-394-1563	AK, ID, OR, WA
Region 11	Rick Baker, Rick.Baker@gsa.gov, 202-205-2343	Washington, D.C., MD (Montgomery and Prince George’s counties), VA (Arlington, Fairfax, Loudon, and Prince William counties, and the cities of Alexandria and Fairfax)