Training & FAQs

Welcome to the RWA Training and Frequently Asked Questions Page. The materials included on this page are aimed for all individuals that handle, process, or authorize RWAs with PBS on behalf of their agency. All of these materials are considered "self-service" in that they can be reviewed at any time at your own pace. However, should a customer request onsite training, PBS can customize training to address key customer issues. Please contact us at to discuss your needs.


RWA Basics Training

  • The 2018 RWA Basics training [PDF - 3 MB] is available to both GSA employees and external customers in an effort to increase national consistency and understanding regarding RWA Policy, RWA Types, the RWA life cycle and the RWA Entry and Tracking Application (RETA / eRETA).

Client Enrichment Series (CES)

  • The Reimbursable Services Program has held several live overview sessions on RWA Policies, Procedures, and Program Updates, along with other sessions on the benefits of using eRETA. We encourage you to visit the CES website at where you can find presentation slide decks, Q&A Documents, and other resources including announcements on other CES presentations!

Frequently Asked Questions (FAQs)

On the left navigation bar you will find FAQ pages pertaining to various RWA topics. Simply click page on any of these pages depending on your particular question or concern. If you have any further questions or comments please feel free to contact us at

print Share Icon Last Reviewed: 2019-01-29