Banner for Fiscal Year 2017 Agency Financial Report

GSA delivers goods and services to its federal customers through 11 regional offices and the headquarters office in Washington, D.C. GSA’s primary sub-organizations are comprised of the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), 12 staff offices that support the agency, and two independent offices: the Office of Inspector General (OIG) and the Civilian Board of Contract Appeals (CBCA).

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Federal Acquisition Service

The Federal Acquisition Service (FAS) provides federal agencies over 28 million different products and services, and annually provides acquisition support for over $50 billion in information technology solutions and telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and charge cards. FAS manages over 200 thousand vehicles, more than 3.3 million charge cards, and disposes or donates approximately $1 billion in excess or surplus property annually. FAS leverages the buying power of the federal government by negotiating fair and reasonable prices on many products and services required by federal agencies for daily operations. By arranging a network of service providers, FAS is able to meet the operating and mission requirements of a vast array of federal agencies and state, local, and tribal governments.

Public Buildings Service

Public Buildings Service Public Building Service (PBS) activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the federal government through new construction and leasing, and acts as a caretaker for federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases 8,600 assets and maintains an inventory of more than 370 million square feet of rentable workspace. These services are also coordinated to obtain the best available pricing.

Staff Offices

The GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers, on a day-to-day basis and in crisis situations.

  • Office of Administrative Services (OAS):
    OAS delivers innovative, solutions for GSA’s administrative, workplace and information management needs to facilitate efficient use of government resources and effective risk management.
  • Office of the Chief Financial Officer (OCFO):
    OCFO provides enterprise-wide budget, financial management, financial analysis, performance management, and strategic planning services to GSA business lines and staff offices.
  • Office of Civil Rights (OCR):
    OCR administers five programs related to federal civil rights laws and regulations: Equal Employment Opportunity, Affirmative Employment, Non-discrimination in Federally Conducted Programs and Activities, Environmental Justices and Nondiscrimination in Federally Assisted Programs and Activities. OCR also administers the appeals process for administrative grievances filed by GSA Employees.
  • Office of Strategic Communication (OSC):
    OSC works with internal clients to build effective communication strategies to meet their business goals. OSC services include internal communication, graphic design and production, media relations, web and social media, audiovisual production, writing and editing, speechwriting and executive communication, and risk communication/crisis management.
  • Office of Congressional and Intergovernmental Affairs (OCIA):
    OCIA maintains Agency liaison with Congress; prepares and coordinates the GSA annual legislative program; communicates the GSA legislative program to OMB, Congress, and other interested parties; and works closely with OMB in the coordination and clearance of all proposed legislation impacting GSA.
  • Office of Information Technology (GSA IT):
    GSA IT provides staff with ever-evolving technology to improve capabilities, productivity, mobility, agility, and cost savings. GSA IT solutions include laptops, mobile devices, collaborative cloud-based software, training and technical support.
  • Office of Human Resources Management (OHRM):
    OHRM delivers comprehensive human resources services and solutions to GSA and its employees. OHRM’s primary focus is to work with GSA services and staff offices to attract, motivate, develop, retain, and reward employees to maintain and enhance a mission-ready workforce.Office of Mission Assurance (OMA): OMA ensures resilience and continuity of the agency’s critical business processes by integrating and coordinating emergency planning activities across all domains of security: physical, personnel, and industrial.
  • Office of Mission Assurance (OMA):
    OMA ensures resilience and continuity of the agency’s critical business processes by integrating and coordinating emergency planning activities across all domains of security: physical, personnel, and industrial.
  • Office of Government-wide Policy (OGP):
    OGP uses policies, information, and ideas to drive efficiency and management excellence across the Federal Government for key administrative areas to include: travel and transportation, acquisition, fleet management, information technology, and real estate management. OGP helps drive agency behavior in these administrative areas through policy development, performance standards, data analysis and benchmarking, and regular reporting to Federal agencies and key stakeholders.
  • Office of Customer Experience (OCE):
    OCE works with internal clients to enhance relationships with customers, suppliers and stakeholders.
  • Office of General Counsel (OGC):
    OGC provides legal advice and representation to GSA, serves as GSA’s Designated Agency Ethics Official and is responsible for managing the Agency’s ethics program. OGC also manages GSA-wide claims under the Federal Tort Claims Act.
  • Office of Small Business Utilization (OSBU):
    OSBU promotes increased access to GSA’s nationwide procurement opportunities for small and disadvantaged businesses.

Independent Offices

  • Civilian Board of Contract Appeals (CBCA):
    The CBCA is an independent tribunal housed within GSA. Its primary responsibility is to adjudicate contract disputes between civilian Federal agencies and contractors under the Contract Disputes Act.
  • Office of the Inspector General (OIG):
    OIG is responsible for promoting economy, efficiency, and effectiveness and detecting and preventing fraud, waste, and mismanagement in GSA programs and operations.

FTE Breakdown by Organization

In FY 2017, GSA’s employee workforce totaled 11,537 full-time equivalents (FTE). This total represents slight increases from FY 2016 and FY 2015, respectively. In FY 2017, GSA reorganized its operations to transfer intact the activities of the Technology Transformation Service, a new service established in FY 2016, into the Federal Acquisition Service portfolio.

FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.

(FY 15-17)
(FY 16-17)
% change
from 2015
% change
from 2016
2,874 2,676 2,662 (212) (14) (7.3)% (0.5)%
FAS1 2,991 3,171 3,261 270 90 9.0% 2.8%
PBS 5,266 5,331 5,614 348 283 6.6% 5.3%
Total 11,131 11,178 11,537 406 359 3.6% 3.2%

1 In FY 2015, FTE associated with the Federal Citizen Services Fund are included in the Staff Offices line. In FY 2016 and FY 2017, these FTE are included in the Federal Acquisition Service line to align to GSA’s current organizational structure.

Last Reviewed: 2022-05-06