Organization

Composed of the Federal Acquisition Service (¹¹FAS), the Public Buildings Service (¹²PBS), the Office of Government-wide Policy (¹³OGP), 11 staff offices, and three independent offices, GSA services and supports more than 60 Federal departments and agencies. Headquartered in Washington, D.C., GSA delivers goods and services to its Federal customers through 11 regional offices.

Federal Acquisition Service

FAS and annually delivers over $55 billion in information technology products, services and solutions, telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and charge card services. FAS manages more than 215,000 GSA owned vehicles, oversees issuance of more than 3.5 million charge cards and provides personal property disposal services facilitating the reuse of $1 billion in excess/surplus property annually. FAS leverages the buying power of the Federal Government by negotiating prices on many products and services required by agencies for daily operations. By arranging a network of service providers, FAS is able to meet the operating and mission requirements of a vast array of Federal agencies and state, local, and tribal Governments. Leveraging its technology transformation services and information technology portfolios, FAS is developing and deploying Centers of Excellence (CoEs). The goal is to improve the public’s experience with Government by obtaining and sharing technology applications, platforms, and processes to make their services more accessible, efficient, and effective.

Public Buildings Service

PBS activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the Federal Government through new construction and leasing, while acting as a caretaker for Federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases 8,706 assets and maintains an inventory of approximately 368 million square feet of rentable workspace. Within this inventory, PBS maintains 504 buildings on the National Register of Historic Places, provides high-quality facility and workspace solutions to more than 55 Federal agencies; disposes of excess or unneeded Federal properties; and promotes the adoption of innovative workplace solutions and technologies. PBS is working with its Federal customers to design the workplace of the 21st century by seeking to reduce overall workspace needs and associated costs.

Office of Government-wide Policy (OGP)

OGP uses policies, data and strategy to drive efficiency and management excellence across the Federal Government for key administrative areas including travel and transportation, acquisition, fleet management, information technology modernization, and real estate management. OGP helps influence agency behavior in these areas through the development of Governmentwide policy, performance standards, data analysis and benchmarking, and transparent reporting of Governmentwide data.

Staff Offices

The GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers, on a day-to-day basis and in crisis situations.

Office of Administrative Services (OAS): OAS delivers innovative solutions for GSA’s administrative, workplace and information management needs to facilitate efficient use of Government resources and effective risk management.

Office of the Chief Financial Officer (OCFO): OCFO provides enterprise-wide budget, financial management, financial analysis, performance management, and strategic planning services to GSA business lines and staff offices.

Office of GSA Information Technology (GSA IT): GSA IT provides staff with ever-evolving technology to improve capabilities, productivity, mobility, agility, and cost savings. GSA IT solutions include laptops, mobile devices, collaborative cloud-based software, training and technical support.

Office of Civil Rights (OCR): ¹⁴OCR administers five programs related to Federal civil rights laws and regulations: Equal Employment Opportunity, Affirmative Employment, Nondiscrimination in Federally Conducted Programs and Activities, Environmental Justice and Nondiscrimination in Federally Assisted Programs and Activities. OCR also administers the appeals process for administrative grievances filed by GSA employees.

Office of Congressional and Intergovernmental Affairs (OCIA): OCIA maintains agency liaison with Congress; prepares and coordinates the GSA annual legislative program; communicates the GSA legislative program to OMB, Congress, and other interested parties; and works closely with OMB in the coordination and clearance of all proposed legislation impacting GSA.

Office of Customer Experience (OCE): OCE works with internal clients to enhance relationships with customers, industry partners, and stakeholders. OCE improves the end-to-end experience of GSA customers by aligning operations to customer needs. OCE leads qualitative and quantitative research, develops customer-centric strategies, builds the capacity of teams to practice human-centered design, gather customer feedback, and conducts pilots with internal and external partners.

Office of General Counsel (OGC): OGC provides legal advice and representation to GSA, serves as GSA’s Designated Agency Ethics Official and is responsible for managing the agency’s ethics program. OGC also manages GSA-wide claims under the Federal Tort Claims Act.

Office of Human Resources Management (OHRM): OHRM delivers comprehensive human resources services and solutions to GSA and its employees. OHRM’s primary focus is to work with GSA services and staff offices to attract, motivate, develop, retain and reward employees to maintain and enhance a mission ready workforce.

Office of Mission Assurance (OMA): OMA ensures resilience and continuity of the agency’s critical business processes by integrating and coordinating activities across all domains of security (physical, personnel, and industrial), HSPD-12 credentialing, emergency management, and contingency and continuity planning. OMA provides an enterprise-wide approach to mission assurance planning while ensuring the safety, privacy, and security of GSA facilities, people, and assets nationwide.

Office of Small Business Utilization (OSBU): OSBU partners with GSA mission delivery and support offices to meet and exceed statutory prime and subcontracting small business and socio-economic small business goals. To achieve this, OSBU promotes access to GSA’s nationwide procurement opportunities and provides training to the acquisition workforce and small and disadvantaged businesses.

Office of Strategic Communication (OSC): OSC works with internal clients to build effective communication strategies to meet their business goals. OSC services include internal communication, graphic design and production, media relations, web and social media, audiovisual production, writing and editing, speechwriting and executive communication, and risk communication/crisis management.

Independent Offices

Office of the Inspector General (OIG): OIG is responsible for promoting economy and efficiency. OIG also detects and prevents fraud, waste and mismanagement in GSA programs and operations.

Civilian Board of Contract Appeals (CBCA): CBCA is an independent tribunal housed within GSA. Its primary responsibility is to adjudicate contract disputes between civilian Federal agencies and contractors under the Contract Disputes Act.

Full-Time Equivalent (FTE) Breakdown by Organization

At the close of FY 2018, GSA’s employee workforce totaled 11,137 full-time equivalents (FTE). This total represents a decrease from FY 2017 of nearly 400 FTE, which is primarily driven by attrition within PBS. FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.

Organization	FY 2016	FY 2017	FY 2018	FTE Change (FY16-18)	FTE Change (FY17-18)	2018 % change from 2016	2018 % change from 2017
Staff Offices	2,676	2,662	2,470	(206)	(192)	(7.70)%	(7.21)%
FAS*	3,171	3,261	3,282	111	21	3.50%	0.64%
PBS^	5,331	5,614	5,385	54	(229)	1.01%	(4.08)%
Total	11,178	11,537	11,137	(41)	(400)	(0.37)%	(3.47)%

* FAS includes FTE funded out of the Acquisition Services Fund, Federal Citizen Services Fund, Transportation Audits Warrant, and a part of GSA’s Operating Expenses Appropriation.
^ PBS includes FTE funded out of the Federal Buildings Fund and a part of GSA’s Operating Expenses Appropriation for disposal activities.