Management Discussion & Analysis

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2013 Agency Financial Report, Management's Discussion and Analysis


GSA delivers goods and services to its federal customers through 11 regional offices and the headquarters office in Washington, D.C. GSA is comprised of 16 services and staff offices supporting the 22 programs identified in the FY 2012 GSA program inventory available on The primary sub-organizations of GSA are the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), the Office of Citizen Services and Innovative Technologies (OCSIT), the Office of Government-wide Policy (OGP), 10 staff offices that support the agency, and two independent offices: the Office of Inspector General (OIG) and the Civilian Board of Contract Appeals (CBCA). For more information on these offices, please see the Description of Independent and Central Offices [PDF - 33 KB] , also found in the Other Information section of this report.

GSA's leadership chart.  Follow link for accessible version.

GSA's leadership consists of a National, Regional, and Central Office structure.

Open a larger version of the leadership chart.

Federal Acquisition Service

FAS provides federal agencies over 11 million different products and services, and annually delivers over $54 billion in information technology solutions and telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and charge cards. FAS manages over 205 thousand leased vehicles, more than 3.5 million charge cards, and provides personal property disposal services facilitating the reuse of $1 billion in excess/surplus property annually. FAS leverages the buying power of the federal government by negotiating prices on many products and services required by federal agencies for daily operations. By arranging a network of service providers, FAS is able to meet the operating and mission requirements of a vast array of federal agencies and state, local, and tribal governments. FAS business operations are organized, based on the product or service provided to our customer, into four portfolios: Integrated Technology Services, Assisted Acquisition Services, General Supplies and Services, and Travel, Motor Vehicles and Card Services.

Public Buildings Service

PBS activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the federal government through new construction and leasing, and acts as a caretaker for federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases 9,184 assets and maintains an inventory of more than 375.7 million square feet of rentable workspace for 1.1 million federal employees. Within this inventory, PBS has 647 owned and leased historic properties. PBS provides high quality facility and workspace solutions to more than 60 federal agencies, disposes of excess or unneeded federal properties, and promotes the adoption of innovative workplace solutions and technologies. Through lease and purchase transactions, PBS delivers the workspace necessary to meet the respective missions of its federal customers. PBS is working with its federal customers to design the workplace of the 21st Century, seeking to reduce overall workspace needs and associated costs. These services are also coordinated to obtain the best available pricing.

Office of Citizen Services and Innovative Technologies

OCSIT makes federal government information and services more readily available to the public, and makes it easier for the public to conduct transactions with the federal government. OCSIT also identifies, tests and deploys innovative technologies for the government to provide shared, transparent and cost effective means to disseminate information and conduct business. OCSIT provides access to a wide range of government services as well as consumer protection information through the official web portals of the federal government, and OCSIT works closely with other government agencies – federal, state, local, and international – to collect and consolidate information and make it available to the public, sharing experiences that lead to better solutions.

Office of Government-wide Policy

OGP uses information and ideas to drive efficiency and savings in the agencies across key administrative areas: including travel and transportation, acquisition, information technology, and green buildings. OGP helps drive agency behavior in these administrative areas through the development of government-wide performance standards, analysis and benchmarking of data, and regular reporting to the agencies and key stakeholders.

Staff Offices

The GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers, on a day-to-day basis and in crisis situations. GSA has two independent staff offices (the Office of the Inspector General, the Civilian Board of Contract Appeals), and ten GSA staff offices (the Office of Administrative Services, the Office of Congressional and Intergovernmental Affairs, the Office of the Chief Financial Officer, Office of the Chief Information Officer, Office of the Chief People Officer, Office of General Counsel, Office of Emergency Response and Recovery, Office of the Chief Acquisition Officer, Office of Communications and Marketing, and the Office of Small Business Utilization).

Left side of graphic: 2013 full-time equivalent (FTE) Breakdown for Staff Offices, Federal Acquisition Service, and the Public Buildings Service, total: 11,885. Right side of graphic: Reduction of staff by quantity and percentage from FY11 to FY13 and from FY12 to FY13.

FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.

FTE Breakdown by Organization
In FY 2013, the GSA full-time equivalent (FTE) employment level was 11,885. This total represents a 5 percent reduction (620 FTE) from the FY 2012 level of 12,505, and a 6.1 percent reduction (779 FTE) from the FY 2011 level of 12,664. Staff Offices realized a 10.9 percent reduction (250 FTE) from the FY 2011 level of 2,288 due to consolidation efforts. FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.

FY 2011 FY 2012 FY 2013 FTE Reduction (FY 12-13) FTE Reduction (FY 11-13) % Reduction from FY 12 % Reduction from FY 11
Staff 2,288 2,157 2,038 -120 -250* 5.6% 10.9%
FAS 3,812 3,805 3,573 -232 -239 6.1% 6.3%
PBS 6,564 6,543 6,274 -269 -290 4.1% 4.4%
Total 12,664 12,505 11,885 -620 -779 5.0% 6.1%

* FTE reductions reflect net reductions, which include the impact of internal transfers due to reorganization.

Last Reviewed: 2019-02-26