Agency Priority Goals
These goals identify short-term outcomes that are meaningful to the public and demonstrate progress toward achieving the GSA strategic goals. Visit performance.gov for more information on GSA's performance against these priority goals.
Greater transparency and openness in government. GSA developed and delivered ten new, innovative, and cost-effective technology-enabled solutions that improve government effectiveness and lead to government-wide cost savings.
Solution 1. The American Job Center provides a single, streamlined website where job seekers and employers can access key federal programs and critical local resources to help people find a job, identify training programs, and gain skills in growing industries.
Solution 2. The Federal Risk and Authorization Management (FedRAMP) Program provides federal agencies a standardized approach to cloud security assessment, authorization and monitoring. By using the FedRAMP program, federal agencies save money, time and staff resources.
Solution 3. Data.gov Open Government Platform (OGPL) provides an open source platform that other government entities can use to quickly launch their own open government platform. Using the OGPL lowers the cost of providing public access to government data and documents.
Solution 4. BusinessUSA provides a centralized, one-stop web-based platform to support the development and expansion of small and medium sized businesses, to facilitate exports and to grow jobs.
Solution 5. Federal Infrastructure Projects Permitting Dashboard provides the public and agencies with a central website for visibility of high priority infrastructure projects, including descriptions of the expedited processes and status information on permits, reviews and approvals.
Solution 6. The Social Media registry provides a central, authoritative registry of authentic government social media accounts, enabling the public to easily differentiate legitimate government social media accounts from those that are fraudulent.
Solution 7. The Digital Analytics Program and Toolkit provides federal agencies with leading practices, guidance, training and a no-cost automated tool to measure effectiveness of and customer satisfaction of government websites. This solution enables effective, consistent government-wide measurement and analysis of federal website effectiveness and drives improvement in public-facing websites.
Solution 8. MyUSA (formerly MyGov) develops a prototype virtual environment that enables citizens to much more easily and effectively access information and services across government, transforming the way they interact with government.
Solution 9. The Data Center Consolidation Cost Estimation Application is an open source application that enables federal agencies to more accurately plan and estimate potential cost savings from data center consolidations and closures.
Solution 10. The MYUSA Discover program consists of tools and application programming interfaces (APIs) for connecting the government's numerous websites. Agencies can embed this tool into existing web pages to help citizens discover services and information relevant to their interests and needs.
"...GSA focuses its efforts to increase green product and service purchases by using external communications to increase awareness of environmentally friendly products and services ..."
Increased sustainability of the federal supply chain. GSA has increased the sustainability of the federal supply chain by increasing the sales of green products and service offerings to 4.7 percent of total business volume in FY 2013 from the baseline of 2.4 percent in FY 2010.
GSA is an intermediary to the market and provides an avenue through which commercially available products and services can be purchased by federal agencies. Since GSA does not have the authority to mandate other federal agencies to purchase green offerings, GSA must rely on education and outreach to influence federal green purchasing. For example, GSA focuses its efforts to increase green product and service purchases by using external communications to increase awareness of environmentally friendly products and services and inform federal agencies on where they can be purchased, while working with the federal vendor community to increase the number of green products and services offered to federal agencies.
GSA will continue to identify additional sustainable product and service offerings and use focused communications to educate federal agencies about available green products and services and where they can be purchased.
Managing customer agency real estate portfolios to be more cost-effective and environmentally sustainable. GSA accomplished its FY 2013 target by completing a cumulative total of nine Customer Portfolio Plans (CPP) for: the Department of State, the Social Security Administration, the Department of Health and Human Services, the Department of Commerce, the Security and Exchange Commission, the Federal Emergency Management Agency (FEMA), the Environmental Protection Agency (EPA), Immigration and Customs Enforcement (ICE), and the Federal Aviation Administration (FAA). In FY 2013, GSA completed a total of three plans for EPA, ICE, and FAA.
Working with agencies, GSA develops action plans to reduce space, improve utilization and leverage market opportunities. Through the CPPs, we identified opportunities to reduce the federal footprint by 3.5 million rentable square feet and could avoid $115 million in rental expenses annually. Executing these opportunities would require $315 million in investment and result in a payback period of only 2.7 years.
GSA's work to implement CPP opportunities on behalf of individual agencies has been successful. For example, GSA and FAA identified six high impact opportunities aimed at reducing FAA's overall portfolio occupancy expenses to potentially save FAA $27 million annually and reduce their portfolio footprint by 627,536 rentable square feet.
GSA also worked closely with FEMA to significantly reduce their real estate footprint. FEMA requested that GSA's CPP team help FEMA meet their $10 million rent budget reduction. By developing a nationwide portfolio strategy, GSA identified nearly $12 million in annual rent cost avoidance. FEMA agreed with the recommended strategies, including a consolidation of five leases into FEMA headquarters in Washington, DC. Before this consolidation, FEMA leased over 625,000 in rentable square feet, costing approximately $30 million annually. By embracing innovative workplace strategies, FEMA is working with GSA to reduce the portfolio by over 200,000 rentable square feet, saving $9.7 million in annual rent. This savings represents a 33 percent reduction of FEMA's DC portfolio and 11 percent reduction of FEMA's nationwide portfolio.
Additionally, GSA updated the six previously completed CPPs for any new opportunities. These opportunities focus on: (1) consolidating higher cost lease space into federally owned space, (2) more effectively managing space through workplace strategies and improved office standards, and (3) optimizing rents in depressed markets for favorable lease rates.
GSA is leading efforts to improve asset utilization, reduce agency space requirements, effectively manage real property, and pursue innovative proposals to leverage resources.
Agency Performance Goals
This section provides an overview of GSA's performance against strategic goals. A complete analysis of GSA's successes and challenges related to FY 2013 performance targets will be included in the Annual Performance Report.
Savings – Provide savings to federal departments and agencies. GSA uses our purchasing power and expertise to deliver cost-effective real estate, acquisition and technology solutions to federal departments and agencies. By completing Customer Portfolio Plans, GSA and our federal customers have identified opportunities to reduce space utilization by 3.5 million square feet. As a result of GSA's efforts to help agencies consolidate and reduce space, the GSA percentage of vacant space increased. However, reducing space will help federal agencies reduce costs, saving taxpayers money.
Performance Indicator |
2011 Actual |
2012 Actual |
2013 Target |
2013 Actual |
Status |
Global Supply blended markup |
27.8% |
28.1% |
26.0% |
24.7% |
Exceeded Target |
Cost of lease space relative to market rates |
-12.9% |
-11.5% |
-9.5% |
-10.1% |
Exceeded Target |
Integrated Technology Service cost savings in billions |
$1.05 |
$1.36 |
$0.96 |
$1.37 |
Exceeded Target |
Agencies with completed Customer Portfolio Plans |
3 |
6 |
9 |
9 |
Met Target |
Percent of vacant space in inventory |
3.4% |
3.0% |
3.2% |
3.8% |
Target Not Met |
Percent green business volume |
2.2% |
5.4% |
5.0% |
4.7% |
Target Not Met |
Percent alternative fuel vehicles purchased |
80% |
75% |
80% |
82% |
Exceeded Target |
Efficiency – Improve the efficiency of operations and service delivery. GSA has streamlined our operations to provide high quality real estate, acquisition, and technology services at the best value to federal departments and agencies. GSA anticipates savings to the American Taxpayer of $200 million over the next ten years through improved efficiency in information technology, human resources, administrative and financial functions.
As the real estate expert for the federal government, GSA excels in project management, delivering 100 percent of our construction projects on schedule to meet our customers' needs. GSA leverages its buying power to obtain cleaning and maintenance services 3.1 percent below the private sector average. Although we did not meet the Return on Equity (ROE) target for our portfolio in FY 2013, GSA continues to improve the timeliness and accuracy of its rent billing, more effectively manage expenses, backfill vacant space, and dispose of underperforming assets to increase ROE next year.
Performance Indicator |
2011 Actual |
2012 Actual |
2013 Target |
2013 Actual |
Status |
New construction projects on schedule |
83% |
93% |
90% |
100% |
Exceeded Target |
Percent of government-owned and leased assets achieving a return on equity of at least six percent |
76.1% |
71.8% |
78.9% |
72.4% |
Target Not Met |
Cost of cleaning and maintaining space against private sector benchmarks |
0.1% |
3.7% |
+/-5% |
3.1% |
Met Target |
Service – Deliver excellent customer service. GSA strives to deliver excellent customer service to federal agencies and departments by making it easier for them to meet their real estate, acquisition, and technology needs. Through workplace strategies, GSA works to improve tenant satisfaction. GSA is also improving communication efforts and developing an aggressive action plan to address tenant concerns.
Performance Indicator |
2011 Actual |
2012 Actual |
2013 Target |
2013 Actual |
Status |
Tenant satisfaction with government-owned and leased space |
76% |
73% |
74% |
63% |
Target Not Met |
FAS customer loyalty |
8.0 |
7.6 |
8.3 |
7.6 |
Target Not Met |
Percent of MAS business volume coming from small businesses |
33.5% |
34.0% |
33.0% |
34.7% |
Exceeded Target |
Cumulative number innovative solutions |
0 |
5 |
10 |
10 |
Met Target |
Cumulative number of citizen engagement events and activities conducted |
344 |
458 |
567 |
571 |
Exceeded Target |
Citizen touch points in millions |
272 |
539 |
674 |
1,018 |
Exceeded Target |
Attendance levels for Federal Acquisition Institute training courses |
75% |
86% |
80% |
89% |
Exceeded Target |