Management's Discussion and Analysis

2016 Agency Financial Report Banner - Mobile Version

The purpose of the U.S. General Services Administration (GSA) fiscal year (FY) 2016 Agency Financial Report (AFR) is to inform the President, Congress, and the American people on how GSA has used Federal resources entrusted to the Agency in 2016 to reliably deliver cost effective real estate, acquisition and technology services to the Federal Departments and Agencies. Providing these services at a good value to our federal customers allows them to focus more of their resources on meeting their core missions to the American people. GSA has chosen to produce both an AFR and an Annual Performance Plan and Report for FY 2016 and FY 2018, respectively. GSA will include its FY 2016 APR with its Congressional Budget Justification and will post this AFR on the Agency’s Web page.

This AFR provides high-level financial and highlighted performance results with assessments of controls, a summary of challenges, and GSA stewardship information. The AFR enables the President, Congress, and the public to assess GSA accomplishments and understand its financial position. GSA’s end-of-fiscal-year financial position includes, but is not limited to, financial statements, notes to the financial statements, and a report of the independent auditors. The report satisfies the reporting requirements contained in the following laws, regulations, and Executive Orders:

  • Improper Payments Elimination and Recovery Act of 2010;
  • Improper Payments Elimination and Recovery Improvement Act of 2012 (IPERIA)
  • Government Performance and Results Act Modernization Act of 2010;
  • Improper Payments Information Act of 2002;
  • Reports Consolidation Act of 2000;
  • Government Management Reform Act of 1994;
  • Chief Financial Officers Act of 1990;
  • Federal Managers’ Financial Integrity Act of 1982;
  • Federal Financial Management Improvement Act (FFMIA) of 1996;
  • Office of Management and Budget Circular No. A-123, Management’s Responsibility for Internal Controls;
  • Office of Management and Budget Circular No. A-136, Financial Reporting Requirements;
  • OMB Memorandum M-12-12 Section 3 - Freeze the Footprint.

The APR is a detailed report on GSA’s progress toward achieving the goals and objectives described in the Agency’s Strategic Plan and Annual Performance Plan, including progress on the strategic objectives, performance goals, and Agency Priority Goals. The report will be delivered to Congress with the annual budget submission. The Summary of Performance and Financial Information is a citizens’ report that summarizes this information in a brief, user friendly format.

This report is to be posted on this Web site: Previous reports are posted as well.


GSA delivers goods and services to its federal customers through 11 regional offices and the headquarters office in Washington, D.C. GSA is comprised of 16 services and staff offices. The primary sub-organizations of GSA are the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), the Technology Transformation Service (TTS), the Office of Government-wide Policy (OGP), 10 staff offices that support the agency, and two independent offices: the Office of Inspector General (OIG) and the Civilian Board of Contract Appeals (CBCA). For more information on these offices, please see the Description of Independent and Central Offices in the Other Information section of this report.

Image of the GSA Leadership  Directory starting with Office of the Administrator: Administrator Denise Turner Roth, Deputy Administrator Adam Neufeld, Chief of Staff Katy Kale, Deputy Chief of Staff Nate Denny. National Services Office: Federal Acquisition Service - Thomas A. Sharpe, Jr. Public Buildings Service - Norman Dong. Technoloy Transformation Service Rob Cook.  Regional Services: New England Region 1 - Robert Zarnetske. Northeast Caribbean Region 2 - Denise L. Pease.  Mid-Atlantic Region 3 - Sara Manzano-Diaz. Southeast Sunbelt Region 4 Acting - Erville Koehler. Great Lakes, Region 5 - Ann P. Kalayil. The Heartland, Region 6 - Jason O. Klumb.  Greater Southwest Region 7 - Sylvia L. Hernandez. Rocky Mountain Region 8 - Susan B. Damour. Pacific Rim Region 9 - Anderw S. McMahon. Northwest/Arctic Region 10 - George E. Northcroft. National Capital Region 11 - Julia E. Hudson. Staff Offices - Office of Strategic Communication: Brett Prather. Office of Goverment-wide Policy - Troy Cribb. Office of Civil Rights - Madeline Caliendo. Office of Mission Assurance - Robert J. Carter. Office of Human Resources Management - Antonia T. Harris. Office o fthe Chief Information Officer - David A. Shive. Office of General Counsel - Kris E. Durmer. Office of the Chief Financial Officer - Gernard Badorrek. Office of the Chief Administrative Services Officer - Cynthia A. Metzler. Office of Congressional and Intergovernmental Affairs - Lisa Austin.  Office of Small  Business Utilization - Jerome Fletcher.  Independent Offices: Office of the Inspector General - Carol F. Ochoa. Civilian Board of Contract Appeals - Stephen M. Daniels. White House Liaison - Jolene Lester.  Last Updated October 27, 2016.

A PDF version of this chart is available for download [PDF - 604 KB] . To view the GSA Leadership Directory, please visit: .

Federal Acquisition Service

FAS provides federal agencies over 11 million different products and services, and annually delivers over $53 billion in information technology solutions and telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and charge cards. FAS manages over 209 thousand leased vehicles, more than 3.3 million charge cards, and provides personal property disposal services facilitating the reuse of $1 billion in excess/surplus property annually. FAS leverages the buying power of the federal government by negotiating fair and reasonable prices on many products and services required by federal agencies for daily operations. By arranging a network of service providers, FAS is able to meet the operating and mission requirements of a vast array of federal agencies and state, local, and tribal governments.

Public Buildings Service

PBS activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the federal government through new construction and leasing, and acts as a caretaker for federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases 8,792 assets and maintains an inventory of more than 375 million square feet of rentable workspace for 1.1 million federal employees. Within this inventory, PBS has more than 480 owned and leased historic properties. PBS provides high quality facility and workspace solutions to more than 55 federal agencies, disposes of excess or unneeded federal properties, and promotes the adoption of innovative workplace solutions and technologies. Through lease and purchase transactions, PBS delivers the workspace necessary to meet the respective missions of its federal customers. PBS is working with its federal customers to design the workplace of the 21st Century, seeking to reduce overall workspace needs and associated costs. These services are also coordinated to obtain the best available pricing.

Technology Transformation Service

The new Technology Transformation Service applies modern methodologies and technologies to improve the public’s experience with government by helping agencies make their services more accessible, efficient, and effective, and by itself providing services that exemplify these values. The Service builds, provides, and shares technology applications, platforms, processes, personnel, and software solutions to federal agencies in an effort to help them better serve the public.

Office of Government-wide Policy

OGP uses data, analytics, and evidence-based evaluation approaches to help agencies drive efficiency, savings and improved mission performance in key administrative areas including: travel and transportation, acquisition, information technology, and green buildings. OGP helps drive agency behavior in these administrative areas through government-wide policymaking, performance standards, analysis and benchmarking of data, and regular reporting to the agencies and key stakeholders.

Staff Offices

The GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers, on a day-to-day basis and in crisis situations. GSA has two independent staff offices (the Office of the Inspector General, the Civilian Board of Contract Appeals), and eleven GSA staff offices (Office of Administrative Services, Office of Congressional and Intergovernmental Affairs, Office of the Chief Financial Officer, Office of the Chief Information Officer, Office of Human Resource Management, Office of General Counsel, Office of Mission Assurance, Office of Government-wide Policy, Office of Strategic Communication, Office of Civil Rights and the Office of Small Business Utilization).

FTE Breakdown by Organization

In FY 2016, GSA utilized 11,178 full-time equivalents (FTE). This total represents a slight increase from FY 2015 and a 2.8 percent reduction from FY 2014. GSA reorganized its operations to transfer intact the activities of the Staff Offices organization of the Office of Citizen Services and Innovative Technologies & 18F into the Technology Transformation Service, a new service in FY 2016

FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.




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[1] TTS was created in FY 2016, FTE previously aligned to Staff Offices.

Last Reviewed: 2019-07-02