GSA Performance

GSA Performance

GSA Administrator Martha Johnson, and others, visit rooftop where solar panels were installed

In FY 2010, GSA established a set of high-priority performance goals, which align with its strategic goals. The strategic goal of Innovation is supported by the “Environmental Sustainability” high-priority performance goal. Customer Intimacy objectives are reported in the “Open Government and Transparency” high-priority performance goal. Success in Operational Excellence will be measured, in part, by performance against its high-priority performance goal of “Excellence in Solutions Delivery.”


Environmental Sustainability

Close-up rear view of a hybrid-electric vehicle
Interior view of GSA property as example of environmental sustainability

GSA has reduced its consumption of resources and has provided its federal agency customers with solutions that help them manage and reduce their consumption.

Image of bicycles belonging to Capital Bikeshare program

GSA has identified key areas where the agency can make the greatest impact in improving federal environmental performance in the next 18 to 24 months, including reducing greenhouse gas (GHG) emissions from federal buildings and contractors. In FY 2010, GSA began efforts to obtain contractor GHG emissions data by identifying federal contractors who are already measuring their emissions. GSA identified the Carbon Disclosure Project (CDP) top 200 federal contractor participants. CDP is an independent, non-profit organization that collects GHG emissions data from 2,500 organizations around the world through voluntary surveys.

GSA increased solid-waste recycling across its inventory of 9,600 federal buildings and leased spaces. GSA reduced the volume of waste shipped to landfills and improved environmental performance. In FY 2010, GSA conducted solid-waste surveys, identified best practices, and trained building managers to increase recycling. GSA will use these results to transfer best practices for recycling across its inventory of buildings. GSA also set aggressive targets for increasing recycling volumes in federal buildings, committing to increase recycling by at least 10 percent in the federal buildings where GSA tracks recycling volumes. This goal is equivalent to recycling 649 tons of materials per quarter.

Since 2003, GSA has designed new federal buildings to achieve LEED certification. At the end of FY 2010, GSA had 56 LEED certifications. Additional information about LEED certifications is available at

Customer Intimacy

Open Government and Transparency

screenshot of website
Screenshot of website

In FY 2010, agencies across the federal government adopted GSA-provided public engagement tools for more than 100 discrete public engagement opportunities. Public engagement tools are social media tools that allow agencies to collaborate with the public by offering a forum to introduce new ideas and concepts. For example, GSA provided an online engagement tool that allowed 22 federal agencies to post their Open Government Plans and solicit input from the public. More than 2,100 ideas were submitted governmentwide, and more than 21,000 votes were cast on ideas submitted through these tools.

Also in FY 2010, GSA launched, which offers free software applications for federal agencies to help individuals or teams to develop creative solutions to tough problems through contests and prizes. Since its launch, has facilitated more than 43 challenges from 21 different federal agencies. In September 2010, challenges on were viewed more than 77,000 times by people from every U.S. state.

GSA public facing tools and programs produced more than 181 million public interactions in FY 2010. GSA public interactions include federal government information and consumer action print publications ordered, phone calls answered and e-mail inquiries received by GSA-operated contact centers, and Web clicks on and, the English and Spanish-language Web portals of the federal government.

Operational Excellence

Excellence in Solutions Delivery

In FY 2010, GSA launched a pilot program to develop strategic portfolio plans to map out the long-term space requirements of major customer agencies. Portfolio plans improve federal asset management by providing a forum for strategic decisions about workspace needs. GSA has been evaluating workspace data of some customers to compare with similar data on real estate markets and available inventory. GSA will use the results to assess workspace options. In FY 2011, GSA will complete strategic portfolio plans for major customers, providing long-term plans to increase the efficiency of their workspace and optimize utilization of real property assets.

Image of border crossing Image of helmets and other fire safety equipment

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Last Reviewed: 2017-08-13