In FY 2011, GSA purchased 44,121 alternative fuel vehicles valued at $950 million allowing the GSA fleet to achieve a 21 percent mile per gallon improvement, leading to fuel savings of over $2.5 million and reducing GHG emissions by 22,506 metric tons.
Open Government and Transparency
GSA has developed expertise in delivering government information and services directly to citizens and helping other federal agencies improve their interactions with the public. GSA is using its strength in this area to improve the effectiveness of government by helping other agencies improve their interactions with citizens, engage citizens in government, and increase transparency in government.
GSA public-facing tools and programs produced over 272 million citizen interactions in FY 2011. GSA citizen interactions include federal government information and consumer action print publications ordered, phone calls answered and e-mail inquiries received by GSA-operated contact centers; and web clicks on USA.gov and GobiernoUSA.gov, the English and Spanish-language web portals of the federal government.
In FY 2011, agencies across the federal government conducted 344 engagement activities sponsored by GSA. These activities included social media tools such as challenges, blogs, wikis, and web-forums that allow agencies to collaborate with citizens by offering a forum for citizens to introduce new ideas and concepts. By promoting the use of these tools across the federal government, GSA is increasing the number of channels through which citizens can discover information about the federal government.
Excellence in Solutions Delivery
As the government’s expert in real estate, GSA worked with customer agencies to develop strategic portfolio plans that best meet mission workplace needs, manage customer real estate costs, and maximize the performance of the GSA inventory.
In FY 2011, GSA developed Customer Portfolio Plans (CPPs) with three customer agencies: the Department of State, the Department of Health and Human Services, and the Social Security Administration. CPPs allow GSA and the customer agency to address its real estate portfolio from a holistic view and address current and future customer agency mission requirements more cost effectively. Additionally, these plans will increase the efficiency of the customer agency’s workspace and optimize GSA utilization of federal real property assets. Historically, federal agency real estate projects were approached as individual customer engagements.
Citizens Report Overview | GSA Performance | GSA Financials | Management Challenges Facing GSA