Connections II Contract Scope

Contract structure and scope

Task orders under Connections II can be firm fixed-price or time-and-materials. It will not support cost refund orders.

Connections II allows for fixed price and T&M types of contracts and give agencies the choice of direct order of the use of GSA's Assisted Acquisition ability.

Get more information about the Connections II scope of contract.

Access to multiple types of task orders

  • Fixed-price (if the order is enough for the contractor to clearly find essential requirements and solutions) task orders are allowed.
  • Time-and-materials task orders are allowed.
  • In accordance with FAR 37.6, Connections II allows performance-based contracting techniques for task orders to the maximum extent practicable.

Use four flexible solution sets to request work, or add your own:

  • Prepare building or campus facility;
  • Communications and networking;
  • Customer service and technical support; and
  • Operations, administration, and management (OA&M).

Federal agencies can request work in one or more solution sets, or request a full new solution and support for an agency’s legacy platforms.

See sample statements of works (SOW).

Hold Contractors to Service-Level Agreements (SLAs)

Connections II supports specified performance levels and/or quality of service levels in a Service-Level Agreement (SLA). The SLA may include:

  • Network metrics (e.g., availability, response time);
  • Billing metrics (e.g., the error rate of charges billed under the contract);
  • Customer service metrics (e.g., the percentage of calls to the customer service function that were answered in less than 30 seconds); and
  • Security metrics (e.g., the chances of detecting attempted intrusions into the system and the associated false-alarm rate).

Ask the contractor to describe in their proposal or quote how they will collect data and an allowed reporting tool to track and report SLA compliance.

Integrate with Networx and Local Telecommunications Contracts

Network services, such as dial tone and transport and access services to and between customer sites, are out of scope for Connections II.

Existing local exchange carriers, competitive local exchange carriers, wireless telephone carriers, personnel carriers, or Internet service providers provide these services under other contracts like Networx and GSA Enterprise Mobility.

Federal agencies can use Connections II along with transport contracts, like Networx or Local Telecommunications Services to easily manage your telecom service and infrastructure.

Connections II contractors can act as a leader or monitor and work with contractors on other GSA telecommunications contracts, such as Networx, to produce a complete solution:

  • monitor end-to-end performance,
  • create business cases, and/or
  • act as a single point of contact with all involved contractors.

If you need wireless and mobile solutions, use GSA’s Enterprise Mobility program.

If your scope of work is a broad spectrum of IT solutions, GSA has other GWACs.

Last Reviewed: 2019-10-22