Federal Relay (FedRelay)

FedRelay transition

On November 15, 2021, FCC’s Telecommunications Relay Service (TRS) will replace many of the services previously offered under GSA’s FedRelay Indefinite Delivery Indefinite Quantity (IDIQ) contract.

Two commonly used FedRelay services – Remote Captioning and Video Remote Interpreting (VRI) – are not included in TRS, but are offered on GSA’s Multiple Award Schedule under Translation and Interpretation Services.

Transitioning services
FedRelay IDIQ CLIN Available on TRS as Available on MAS as
FTTY (X001) Text Telephone Relay (TTY) N/A
FSS (X002) Speech-to-Speech Relay Service N/A
FCTS (X003) Internet Protocol Captioned Telephone Service, Internet Protocol Captioned Telephone Service N/A
FIPR (X004) Internet Protocol Relay Service N/A
FVR (X005) Video Relay Service (VRS) N/A
FVR (X005) N/A Video Remote Interpreting (VRI)
FCR (X006) N/A live remote captioning, teleconference captioning

What you can do

Agencies with existing FedRelay Task Orders should begin transitioning to the FCC’s TRS and procure future captioning and VRI services under Multiple Award Schedule or elsewhere after 11/15/2021.

If you don’t think your agency will have services procured or transitioned by the deadline, you can:

  • place a one-time order for individual captioning of events and interpreting sessions on Multiple Award Schedule using your Government Purchase Card
  • extend services for up to 90 days with a bilateral modification under FAR clause 52.237-3 before your current task order expires

After 2/13/2022 all Task Order performance under the FedRelay IDIQ ends and cannot be extended.

Relay officials

Agencies appoint Relay officials to oversee their transition and coordinate the TRS registration process. If you are a current Relay user and you do not see a Relay official for your agency on the list below, contact your agency’s accommodations officer.

Relay officials by agency
Agency Subgroup Relay official
Defense Information Systems Agency
Farm Credit Administration
Federal Deposit Insurance Corporation
Federal Housing Finance Agency james.myers@fhfa.gov
Federal Reserve Board tina.y.holliday@frb.gov
Consumer Financial Protection Bureau
National Aeronautics and Space Administration rebecca.d.doroshenk@nasa.gov
National Credit Union Administration
National Endowment for the Humanities kwhitaker@neh.gov
National Labor Relations Board
National Science Foundation pjsmith@nsf.gov
Smithsonian Institution smallfieldsl@si.edu
U.S. Agency for International Development mmckay@usaid.gov
U.S. Army Corps of Engineers
U.S. Department of Agriculture DA/Staff Offices robert.whittington@usda.gov
U.S. Department of Agriculture FPAC/BC, FSA, NRCS, RMA keisha.jones@usda.gov
U.S. Department of Agriculture NRE/Forest Service ronald.bratton@usda.gov
U.S. Department of Agriculture REE/ARS, ERS, NIFA, NAL, NASS, OCS joseph.mccleary@usda.gov
U.S. Department of Agriculture FSIS jeremy.roper@usda.gov
U.S. Department of Agriculture RD/RUS, RHS, RBCS deborah.oliver@usda.gov
U.S. Department of Agriculture MRP/AMS, APHIS catherine.walker@usda.gov
U.S. Department of Agriculture FNCS/FNS, CNPP sheila.kopczynski@usda.gov
U.S. Department of Agriculture OIG jessica.washington@oig.usda.gov
U.S. Department of Agriculture OCFO/NFC robert.whittington@usda.gov
U.S. Department of Agriculture OCFO/FMS, PFS robert.whittington@usda.gov
U.S. Department of Agriculture FAS hajra.robinson@usda.gov
U.S. Department of Commerce National Institute of Standards and Technology aimee.generoso-nguyen@nist.gov
U.S. Department of Commerce National Oceanic and Atmospheric Administration jonathan.johnson@noaa.gov
U.S. Department of Commerce cgrant@doc.gov
U.S. Department of Commerce Bureau of Census
U.S. Department of Education marvida.scarbrough@ed.gov
U.S. Department of Energy
U.S. Department of Health and Human Services Administration for Community Living melissa.middleton@acl.hhs.gov
U.S. Department of Health and Human Services Agency for Healthcare Research and Quality gail.schmidt@ahrq.hhs.gov
U.S. Department of Health and Human Services Centers for Disease Control and Prevention
U.S. Department of Health and Human Services Centers for Medicare & Medicaid Services nicole.oke1@cms.hhs.gov
U.S. Department of Health and Human Services Food and Drug Administration wendy.cheng@fda.hhs.gov
U.S. Department of Health and Human Services National Institutes of Health jacksonk@mail.nih.gov
U.S. Department of Homeland Security Customs and Border Patrol

michael.brenyo@cbp.dhs.gov,
timothy.monaghan@cbp.dhs.gov,
amanda.c.haney@cbp.dhs.gov, marvida.scarbrough@ed.gov

U.S. Department of Homeland Security Cybersecurity and Infrastructure Security Agency
U.S. Department of Homeland Security Federal Emergency Management Agency
U.S. Department of Homeland Security Headquarters brandon.pace@hq.dhs.gov
U.S. Department of Homeland Security Transportation Security Administration joann.cottman@tsa.dhs.gov
U.S. Department of Homeland Security U.S. Citizenship and Immigration Services
U.S. Department of Justice cynthia.wright@usdoj.gov,
melody.braswell2@usdoj.gov
U.S. Department of Labor Pension Benefit Guaranty Corporation beasley.donald@pbgc.gov
U.S. Department of Labor rhames.samuel@dol.gov
U.S. Department of State Peace Corps ctong2@peacecorps.gov,
rbrown8@peacecorps.gov
U.S. Department of State frazierta@state.gov
U.S. Department of the Interior siddhartha_sharma@ios.doi.gov
U.S. Department of the Treasury Internal Revenue Service jean.l.schleyburrell@irs.gov
U.S. Department of Transportation Federal Aviation Administration
U.S. Department of Transportation Federal Highway Administration tanya.emam@dot.gov
U.S. Department of Transportation Federal Motor Carrier Safety Administration
U.S. Department of Transportation National Highway Traffic Safety Administration
U.S. Department of Transportation Office of the Secretary alison.levy@dot.gov
U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration martha.pogue@dot.gov
U.S. Department of Treasury lisa.weeks-lewis@treasury.gov
U.S. Department of Veterans Affairs joseph.hurlbert@va.gov
U.S. General Services Administration dan.perkins@gsa.gov
U.S. Nuclear Regulatory Commission
U.S. Office of Personnel Management christopher.gellner@opm.gov
U.S. Patent and Trademark Office faith.whisonant@uspto.gov
U.S. Postal Service marc.a.benaquista@usps.gov
U.S. Securities and Exchange Commission
U.S. Small Business Administration
U.S. Social Security Administration bryan.linscott@ssa.gov

Have questions or concerns about making the deadline? Contact the FedRelay Program Office at federalrelayservices@gsa.gov.

Last Reviewed: 2021-10-20