Federal Relay (FedRelay)

The current GSA FedRelay IDIQ contract (GS00Q13NSD3000) ends on 5/15/21. A new Federal Relay contract will NOT be competed. GSA is advising Federal agencies who utilize FedRelay that future Federal relay service requirements can be satisfied by the Federal Communications Commission (FCC) Telecommunications Relay Service (TRS) and the GSA Multiple Acquisition Schedule (MAS) Language Interpretation Services Special Item Number (SIN) 541930. Federal Relay services obtained through the FCC are at no cost to agencies.

Agencies who have active task orders with the FedRelay vendor, Sprint, can utilize the Option to Extend Services clause (FAR Clause 52.217-8) and extend their task orders an additional 6 months, to 11/15/21, if necessary.

GSA will work with agencies to transition their relay requirements to the FCC's TRS program and GSA’s MAS SIN 541930. To prepare for transition, agencies should ensure that their FedRelay accounts are current and address any outstanding invoices with Sprint. Next, contact the GSA FedRelay Program Office at federalrelayservices@gsa.gov to discuss your agency’s options and the additional actions needed to begin the transition process.

Keep checking the GSA FedRelay page (gsa.gov/fedrelay) for updates about transition. Please do not hesitate to contact the GSA FedRelay Program Office for any questions you may have.

Type of contract: Single award, indefinite-delivery, indefinite-quantity (IDIQ).

Period of performance: The current period of performance ends 5/15/2021.

Ceiling: $101.7 Million.

Task Orders: Direct-order, direct-bill.

For more information on FedRelay, you can download the contract or view the brochure.

Note: Section 889 Part B Clause

Clause 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment [AUG 2020] has been incorporated into the Federal Relay IDIQ.

FedRelay Services

FedRelay is a fixed-price contract. Six services are offered. Customers pay per service minute. Please follow the instructions below for each service.

Text Telephone (TTY)/American Standard Code For Information Interchange (ASCII)

A deaf or hard-of-hearing person uses a TTY or personal computer to type a conversation. A relay operator voices the typed conversion to a hearing person, and then types the hearing person’s spoken response to the TTY user.

How to use TTY

Speech To Speech (STS)

A person with a speech disability or voice synthesizer speaks directly to the called person. A specially trained relay operator acts as the speech-disabled user's voice by listening and repeating the speech-disabled user's dialogue if necessary.

How to use STS

Captioned Telephone Service (CTS)

A deaf or hard-of-hearing person dials another party using a captioned telephone. The CTS phone automatically connects to a captioning relay service center, where a specially trained relay operator transcribes the called party's responses into text (captions). Captions appear on a display on the CTS phone.

How to use CTS

IP Relay

This is a web-based version of TTY/ASCII service. Service is available seven days a week, 24 hours a day (24/7).

How to use IP Relay

Relay Conference Captioning (RCC)

Deaf and hard-of-hearing individuals can participate in teleconference calls. Real-time text is streamed to the user’s internet-connected computer. RCC can caption telephone conference calls, large conferences, web conferences, or small meetings. RCC also offers Spanish-to-Spanish, Spanish-to-English, and English-to-Spanish captioning (reservation times change based on language).

How to use RCC

Video Relay Service (VRS)

A deaf person signs to a video interpreter using a video camera. The video interpreter voices the conversation to a hearing person on a standard phone, and the video interpreter signs back to the deaf person on a computer or television screen. VRS also offers Video Relay Interpreting (VRI) for interpretation between individuals in the same location.

How to use VRS

How to Order

To order FedRelay services, agency contracting officers (COs) place a task order directly with Sprint to set up an ordering and billing arrangement. See the FedRelay website for more information.

View prices of services on Sprint's Contract Line Item (CLIN) tables.

Sprint is the contract service provider under the new Federal Relay contract. We have conducted a Certification and Accreditation (C&A) of Sprint's systems in accordance with:

Training

Federal Relay Service Webinar Presentations: FedRelay can provide webinar training about the current services offered for deaf, hard of hearing, and speech-disabled Federal Government employees. The presentations are held on WebEx Meeting and do not require passwords.

The shortcut for this page is gsa.gov/fedrelay

Last Reviewed: 2021-03-10