Local Telecommunications Basics

The Full Service Business Model (including GSA PBX’s and PBX maintenance services formerly provided by Regions 1-10) are not available under the EIS Contract. The Full Service Business Model including PBX’s and PBX Maintenance are being discontinued. Agencies currently on GSA PBX’s must work with their IT Offices to plan for replacement services under EIS. Agency customers currently using Full Service should work with their Lead Transition Manager or Transition Ordering Contracting Officer to acquire replacement services under EIS.

GSA's Local Telecommunications services provides recurring voice, video, and data services to customers on our pre-competed Indefinite Delivery/Indefinite Quantity (IDIQ) contracts, which speeds up the acquisition process for your agency.

Products and Services

Our local telecommunications offerings include products, services, and customized solutions, as follows:

  • Voice Over Internet Protocol (VoIP)
  • Internet access
  • Local telephone service
  • Long distance and international phone calling plans
  • Technical assistance
  • Infrastructure installation and support
  • Project management and integration, including design and follow-on support

How to Order

We offer local telecommunications services in every state and major city in the United States, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands (formerly known as Regions).

Send Telephone Service Requests (TSR) orders for Moves, Adds, Changes, or Disconnects to email address tsr@gsa.gov.

Visit Washington Interagency Telecommunications System (WITS 3) for information about Local Telecommunications Services in the Washington National Capital area.


Federal customers utilizing GSA Network Services contract vehicles have access to a wide array of state-of-the-art network products and services at the highly competitive overall prices in the marketplace.

GSA Full Service Model (not available under EIS Contract)

In addition to direct order GSA offers a full service model for local telecommunications services outside of the Washington National Capital area. Full Service supports the total life cycle of telecommunications acquisition, service order placement, implementation, and in-service/trouble management. This approach to local telecommunications services allows agencies to focus on their mission and receive one telecommunications bill (centralized for local telecom service nationally).

Local Telecommunications National Helpdesk

GSA/OTS Telecommunications Help Desk Support Team provides a single point of contact for reporting line troubles and outages for all GSA Managed voice and/or data services. OTS Help Desk is a National Telecommunications Service Center providing repair and restoration services 24x7x365 to GSA customers located in the Continental United States (CONUS), Puerto Rico, Saipan, and Guam. The Help Desk Team handles approximately 18,000 trouble tickets annually with an average mean time to repair of 13 hours.

To report a telephone trouble or outage please contact: fas.phonehelp@gsa.gov or call 866-504-6353

print Share Icon Last Reviewed: 2019-02-04