Local Telecommunications Basics

The full service business model (including GSA PBXs and PBX maintenance services formerly provided by Regions 1-10) are not available under the EIS contract. They are being discontinued. If you are currently on GSA PBXs, work with your IT Offices to plan to replace services with EIS. If you currently using full service, work with your lead transition manager or transition ordering contracting officer to acquire replacement services under EIS.

Our Local Telecommunications Services provides recurring voice, video, and data services on our pre-competed Indefinite Delivery/Indefinite Quantity (IDIQ) contracts. These contracts mean your agency gets services faster.

Products and Services

We offer a wide array of state-of-the-art network products, services, and customized solutions at highly competitive overall prices in the marketplace:

  • Infrastructure setup and support
  • Internet access
  • Local telephone service
  • Long distance and international phone calling plans
  • Project management and integration, including design and follow-on support
  • Technical assistance; and
  • Voice Over Internet Protocol (VoIP).

Direct Order

We offer local telecom services in every state and major city in the United States, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands (formerly known as regions).

Send Telephone Service Requests (TSR) orders for moves, adds, changes, or disconnects to tsr@gsa.gov.

Visit Washington Interagency Telecommunications System (WITS 3) for information about Local Telecommunications Services in the Washington National Capital area.

Full Service Model

In addition to direct order, we offer a full service model for local telecom services outside of the Washington National Capital area. Full service supports the total life cycle of telecom acquisition, service order placement, carry out, and in-service/trouble management. This approach allows you to focus on your mission and receive one telecom bill (centralized for local telecom service nationally).

NOTE: to all GSA non-WITS local services customers (Regions 1 - 10): GSA applies a 30% fee to all local telecommunications inventory items. All fees are included in the rates for each Product Code on the eBill.

Effective October 1, 2020, Full Service Customers in Regions 1 thru 10 will require an Inter-agency Agreement ( IA ) Part A and Inter-agency Agreement ( IA ) Part B. These agreements must be submitted to GSA for compliance purposes.

Please use the following to complete a 7600A Part A/7600B Part B

The full-service model is not available under the Enterprise Infrastructure Solutions (EIS) contract.

Help Desk

The Help Desk Support Team gives a single point of contact for reporting line troubles and outages for all GSA managed voice and/or data services.

The National Telecommunications Service Center provides repair and rebuild services 24x7x365 to GSA customers located in the Continental United States (CONUS), Puerto Rico, Saipan, and Guam.

To report a telephone trouble or outage please email fas.phonehelp@gsa.gov or call 866-504-6353

Last Reviewed: 2020-11-25