How to Order from Networx

Steps for ordering services on the Networx contract are:

  1. Develop requirements
  2. Conduct Fair Opportunity
  3. Contract Modification for Your SOW Requirements
  4. Place the Order
  5. Fulfill the Order
  6. Evaluate Past Performance

1. Develop requirements

Develop your requirements for Networx ordering based on your inventory and your understanding of your future operational needs. These requirements will help you select an industry partner through the fair opportunity process.

The Public Enterprise Infrastructure Services (EIS) Pricing Tool allows users to find current pricing on the EIS contract. Networx users can find current pricing on the Public Networx Pricing Tool.

Networx Enterprise or Networx Universal?

Your requirements might lead you to use Networx Enterprise or Networx Universal.

Networx Universal is designed to provide federal agencies with a full range of Network Services through AT&T, CenturyLink, and Verizon.

Networx Enterprise is also designed to provide federal agencies with a range of Network Services having a special focus on access arrangements. The industry partners on Networx Enterprise include AT&T, CenturyLink, Level 3, and Verizon.

You should make this decision before you conduct fair opportunity.

2. Conduct fair opportunity

To conduct fair opportunity, you must compete your requirement to all vendors on either the Networx Enterprise or Networx Universal contracts, depending on which contract you’ve selected. There are two ways to order from Networx and provide fair opportunity, which are Standard process (on the left) and Statement of Work (SOW) process (on the right):

This illustration depicts the order fulfillment process

Standard Process:

  1. Requirements Development
  2. Service Competition Package Preparation
  3. Fair Opportunity Decision
  4. Order Placemenet
  5. Order Fulfillment

Statement of Work (SOW) Process:

  1. Requirements Development
  2. Service Competition Package Preparation (including SOW)
  3. GSA In-Scope Review & Release RFQ
  4. Fair Opportunity Decision
  5. Contract Modification
  6. Order Placement
  7. Order Fulfillment

Select the Networx industry partner best suited to provide the services you need. You must document the basis for your decision.

Tools and resources

3. Get a contract modification for your SOW requirements

There are three primary motivators for contract MODs:

  • The industry partner determines there is a need to change (Modify/Add/Delete) items from their contract.
  • Agency Need that will be fulfilled via a SOW process.
  • Networx program need that has necessitated a contract MOD.

Please refer to the Networx Contract Modification Guide to learn more about:

  • MOD initiation;
  • Preparation;
  • Submission;
  • Evaluation process; and
  • Implementation process.

Tools and resources

Download the Networx Contract Modification Guide [PDF - 8 MB]

4. Place the order

After delegation from your agency’s Contracting Officer (CO), your agency’s Designated Agency Representative (DAR) should place orders for Networx. Your industry partner(s) might provide them with tools or training on ordering. When an industry partner receives the order, they should provide you with an Order Receipt Acknowledgment within one business day.

If the order is valid, you should receive a Service Order Confirmation within five business days. If the order is not valid, the industry partner will let you know. Reasons for invalid orders include emailing a summary of a mass order, or ordering items still pending modification onto the contract. In general, the industry partner will provide order tracking and help you and GSA to:

  • Monitor billing;
  • Service inventories; and
  • Credits.
Service Order Requirements
Notice Description When Due Important Because...
ORA - Order Receipt Acknowledgement Order received by vendor Within 1 business day of receipt of order Acknowledges receipt of order
SOC - Service Order Confirmation Order is valid under the contract Within 5 business days of receipt of order Confirms that order is within scope of the contract
FOCN - Firm Order Commitment Notice Provides excepted delivery date for order, based on Local Exchange Carrier (LEC) commitments Within 5 business days after SOC, or at least 10 business days prior to FOC date, whichever comes first First indication of actual delivery date; can be modified, but still needs to meet service-specific provisioning SLA
SOCN - Service Order Confirmation Notice Order completed by vendor Within 1 business day of completion of order Installed and tested by vendor, ready for service, and trigger to start billing

5. Fulfill the order

The industry partner will:

  • Provide details on estimated time to implement the service;
  • Perform verification and acceptance testing;
  • Issue the Service Order Completion Notice(SOCN) when the service is ready; and
  • Start the billing process.

6. Evaluate past performance

According to FAR part 42.1502 and DFARS part 242.1502, the Contracting Officer for Networx at your agency is responsible for entering past performance data regarding your industry partner(s) performance for orders placed. Visit the Contractor Performance Assessment and Reporting System (CPARS) to input your data. Other agencies will be able to access what you reported at the Past Performance Information Retrieval System (PPIRS) (system has been retired), but only if you have entered a dollar value in CPARS.

Please see CPARS Memo [PDF - 172 KB] for additional details.

Tools and resources

Last Reviewed: 2021-05-11