Local Telecommunications Basics

As of FY17, GSA will be requiring Interagency Agreements in accordance with FAR Subpart 17.5—Interagency Acquisitions from TOPS customer agencies using GSA's Full Service Model.

You must sign and submit the following prepopulated Interagency Agreements and return them to fundingdocuments@gsa.gov before you place orders for services, as follows:

Note: All Part Bs and customer funding documents must designate the Customer Account Number(s) in TOPS and provide the line of accounting, TAS and ALC.

GSA's Local Telecommunications services provides recurring voice, video, and data services to customers on our pre-competed Indefinite Delivery/Indefinite Quantity (IDIQ) contracts, which speeds up the acquisition process for your agency.

Products and Services

Our local telecommunications offerings include products, services, and customized solutions, as follows:

  • Voice Over Internet Protocol (VoIP)
  • Internet access
  • Local telephone service
  • Long distance and international phone calling plans
  • Technical assistance
  • Infrastructure installation and support
  • Project management and integration, including design and follow-on support

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How to Order

We offer local telecommunications services in every state and major city in the United States, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands (formerly known as Regions).

Send Telephone Service Requests (TSR) orders for Moves, Adds, Changes, or Disconnects to email address tsr@gsa.gov.

Visit Washington Interagency Telecommunications System (WITS 3) for information about Local Telecommunications Services in the Washington National Capital area.

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Federal customers utilizing GSA Network Services contract vehicles have access to a wide array of state-of-the-art network products and services at the highly competitive overall prices in the marketplace.

GSA Full Service Model

In addition to direct order GSA offers a full service model for local telecommunications services outside of the Washington National Capital area. Full Service supports the total life cycle of telecommunications acquisition, service order placement, implementation, and in-service/trouble management. This approach to local telecommunications services allows agencies to focus on their mission and receive one telecommunications bill (centralized for local telecom service nationally).

Significant Cost Savings

Agencies can save on a broad range of telecommunications and network services, including both direct and managed services. GSA leverages the government's buying power to obtain a full range of end-to-end telecommunications products and services including voice, data and video services for supporting both local users and long-distance users. GSA's Local Telecommunications contracts and other acquisition vehicles offer large scale government volume pricing via discounted rates provided by the vendors.

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Acquisition Assistance

The Expanded Services Program provides technical expertise and cradle to grave assisted acquisition services in support of the following technology products and services, utilizing a group of acquisition vehicles managed by GSA.

Get expertise on the following:

  • Telecommunication
  • Satellite Communications
  • Wireless Service
  • Internet Access Services included but not limited to DSL, cable and T1
  • Computer Support Services
  • Network Infrastructure Cabling
  • IT Hardware and Software Products in support of Network Services and Telecommunications
  • Professional IT Support Services in support of Network Services and Telecommunications

For more information about GSA's Expanded Services Program, please email Jamie Kee at jamie.kee@gsa.gov.

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Local Telecommunications National Helpdesk

The Local Telecommunications National Helpdesk is a 24x7 center responsible for providing telephone assistance and operational support to all customer end-users who have established recurring service on LSA contracts in the Network Services Program, with the exception of WITS 3. For WITS 3 technical support, visit WITS 3 Points of Contact.

Responsibilities of the Local Telecommunications Helpdesk include:

  • Timely responses to technical assistance queries
  • Running diagnostic programs
  • Resolving service disruptions
  • Troubleshooting and isolating technical issues
  • Coordinating with all contracted service providers and vendors

To submit a helpdesk ticket send an email to FAS.phonehelp@gsa.gov or call the established toll free number at 866-504-6353.

Every ticket follows the Service Level Agreement Policy, which defines the ticket priorities and requirements for resolution times, so customers know how quickly they can expect a resolution.

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print Share Icon Last Reviewed 2017-08-13