ETS PMO Services

Who Are We?

The GSA E-Gov Travel Service (ETS) PMO consists of a team of fifteen professionals dedicated to managing all facets of the ETS Program. Located at GSA Headquarters in Washington, DC, we serve agencies across the entire federal government.

What Services Do We Provide?

The ETS PMO provides comprehensive subject-matter expertise to assist customer agencies currently on ETS1 and ETS2 contracts. We also provide assistance as agencies transition from ETS1 to ETS2. Our services include acquisition support, vendor management, account management, security, and financial and data analysis.

Acquisition Support:

GSA’s acquisition support services include consultations between GSA Contracting Officers and agency Contracting Officers/staffs. These consultations often include advising on Fair Opportunity requirements, RFQ/SOW development, and guidance in transitioning between ETS1 and ETS2 contracts. GSA also provides a comprehensive analysis of agency draft RFQs/SOWs in the form of ‘Blue Team Reviews’.

Vendor Management:

We work on behalf of the agencies to provide vendor oversight, facilitate program changes, and ensure agency operational needs are being met. Our vendor management team partners with the ETS Program vendors so that agencies achieve their travel program goals and our vendors are successful as well.

Account Management:

A Customer Relationship Manager is assigned to each agency to provide support and guidance as it utilizes the ETS Program services. The Customer Service Representative serves as the key point of contact with agency personnel and facilitates all ETS related agency communications.


Our security staff also works with customer agencies to ensure integrity and security of information, including Personal Identifiable Information (PII) and secure credit card transactions. In addition, we perform system testing of major ETS2 releases to ensure compliance with the ETS master contract requirements.

Financial & Data Analysis:

The GSA ETS PMO also provides agencies with business analysis support such as financial modeling and agency budget financial support.

Not Using ETS Services?

We strongly encourage Agencies currently not utilizing ETS services to contact GSA. We look forward to meeting with you to discuss how the ETS Program could benefit your agency.

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