Refund and Substitution Policy


No refunds will be made for any course.

Thirty (30) days or more before the course start date, you may withdraw from the course and receive full credit that you or your agency may use in the future.


Withdrawals within 30 days of the start date of a course will result in a forfeiture of the course fee.

Substitute Students:

You may provide a substitute student to attend the course at any time prior to the start date.

Special Requests:

If you have an unusual situation and would like to petition for a special waiver for the course, you may send your request to the

GSA Travel Training Policy:

Our refund policy is strict because the cost to the government to process the paperwork and labor required to issue a refund is significant. Additionally, our break-even cost to operate a class requires a minimum number of students and last minute withdrawals affect the viability of operating this program.


Please send all course withdrawals or substitute requests to

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