Telecommunications Services Customer Support

How We Can Help You

We are committed to providing timely and responsive customer service. We support federal agencies' purchase of telecom and infrastructure services. Our dedicated teams are prepared to help agencies with acquisition planning and execution efforts for each of our telecom contracts. These teams will help you acquire a solution. They can connect you with any of our program managers if you need more detailed information.

Enterprise Infrastructure Solutions (EIS), and Wide Area Network (WAN) - Networx (Enterprise/Universal)

Our Pre-Support Agency Managers (AMs) help agencies with acquisition planning and execution efforts. Our Post-Award Support Technology Service Managers (TSMs) help agencies with post-award support activities such as project management and implementation, service ordering and delivery of vendor services, service order notifications, vendor billing, dispute resolution, and service level agreement (SLA) management.

WITS3 Customer Support

Our team of Agency Managers and pre-acquisition support can help customers identify new requirements and inventory control methods based on federal government best practices, recommendations for a telecommunications product or service for your agency, and IT and professional services help.

Local Telecommunications National Helpdesk

To report a telephone trouble or outage please contact: fas.phonehelp@gsa.gov or call 866-504-6353.

Our help desk support team provides a single point of contact for reporting line troubles and outages for all GSA managed voice and/or data services. We offer repair and restoration services 24x7x365 to GSA customers located in the Continental United States (CONUS), Puerto Rico, Saipan, and Guam.

GRITS II

GSA's Integrated Telecommunications Services (GRITS II) enables federal agencies to realize significant savings off tariff rates for local telecommunication services. These discounted negotiated rates are better than those offered by previous contracts.

Want more information? Email GRITS@gsa.gov.

Orders for local telecommunication services must originate within Georgia, South Carolina, Florida , North Carolina, Alabama, Tennessee, Kentucky, and Mississippi but may terminate anywhere in the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Wide Area Network AM and TSM support table

Find your agency's pre- and post-acquisition customer support representatives.

WITS3 customer support table

Search the table provided below to find your agency's pre acquisition customer support representatives.

The shortcut for this page is gsa.gov/nspsupport.

Last Reviewed: 2019-12-12