Telecommunications Services Customer Support

The Office of Telecommunications Services (OTS) is committed to providing timely and responsive customer service. Our focus and priority is to be a business partner in supporting federal agencies purchase of Network Services.

We have dedicated teams of Agency Managers (AMs) who are prepared to assist agencies with acquisition planning and execution efforts. In addition, we have dedicated teams of Technology Service Managers (TSMs) to assist agencies with post award support activities such as project managment/implementation, service ordering and delivery of vendor services, service order notifications, vendor billing, dispute resolution, and service level agreement (SLA) management, to name few.

TSM's can also provide information regarding whom to contract to resolve issues with GSA Regional Local Services and WITS3 services, if you are experiencing problems with other existing GSA local services.

Search the table provided below to find your agency's pre and post acquisition customer support representatives.

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print Share Icon Last Reviewed: 2019-06-19