Customer Service Directors

We offer a worldwide network of customer service directors knowledgeable in all GSA solutions. CSDs provide:

  • Assistance to all government customer and vendor support.
  • Resolution to problems and questions from GSA's customers.
  • Seminars on a variety of useful topics and training on GSA solutions.
  • Valuable information on all of GSA's programs.

Use the filters below to find the CSD servicing your agency and/or your geographic location.

Filter contact group table
Name Contact info Agency(ies) State(s) Additional info
Paul Aceves 313-230-1163
313-268-4900
paul.aceves@gsa.gov
All federal, Administrative Office of U.S. Courts MI
Kristine Alexander 808-541-1775
kristine.alexander@gsa.gov
All federal, State and local HI
Hakeem Ali 312-353-5531
hakeem.ali@gsa.gov
All federal IL, IN
Kristin Arnold 312-353-7039
kristin.arnold@gsa.gov
U.S. Air Force OH Wright-Patterson AFB
Lorena Aslan 817-850-8407
lorena.aslan@gsa.gov
All federal, State and local, Tribal nations OK
Robb Back 321-307-5482
robb.back@gsa.gov
All federal FL Tampa
Brian Bailey 303-913-1859
brian.bailey@gsa.gov
Dept. of Energy, Dept. of Housing and Urban Development, Dept. of the Interior, Dept. of Justice, Dept. of Transportation, General Services Administration CO, MT, ND, SD, UT, WY
Darrin Barber 215-446-5792
darrin.barber@gsa.gov
All federal, State and local PA, WV Western Pennsylvania
Brandi Barnes 478-733-2127
brandi.barnes@gsa.gov
Dept. of Housing and Urban Development DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Karen Beyer 210-306-2343
karen.beyer@gsa.gov
All federal, State and local, Tribal nations TX San Antonio and South Texas
Brittany Black brittany.black@gsa.gov All federal, State and local KY, NC Kentucky support:
Fort Knox MICC
USACE Louisville
Fort Campbell
Don Blanton 937-306-4820
937-782-8353
donald.blanton@gsa.gov
All federal OH
James Catanzaro james.catanzaro@gsa.gov Dept. of Defense, Dept. of Veterans Affairs MD, PA, VA VA Strategic Acquisition Center
VISN 5
DoD medical organizations on Fort Detrick
DLA Troop Support
DLA Distribution
Gregory Chaney gregory.chaney@gsa.gov Dept. of Agriculture, Dept. of Commerce, Dept. of Health and Human Services, Dept. of Veterans Affairs, Environmental Protection Agency, U.S. Air Force, U.S. Army AK, ID, OR, WA
Cindy Clark 816-863-0659
816-823-5181
cynthia.clark@gsa.gov
All federal, State and local MO
Joe Cooper joseph.p.cooper@gsa.gov Dept. of Homeland Security, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard CT, MA, ME, NH, RI, VT
Michaela Cruz Fentanez michaela.cruz@gsa.gov All federal AE All military and civilian agencies throughout Europe, Africa, and the Middle East
Michael D’Alessandro 617-543-9645
michael.dalessandro@gsa.gov
All federal, Dept. of Defense, State and local CT, MA, ME, NH, RI, VT
David Dehon 505-248-7253
david.dehon@gsa.gov
All federal, State and local, Tribal nations NM, TX New Mexico & El Paso TX
Donya Drewitt 404-215-8638
donya.drewitt@gsa.gov
Dept. of Commerce, Dept. of Homeland Security, Dept. of Veterans Affairs, State and local, U.S. Army Corps of Engineers VA NOAA
USCG
Hampton VAMC
USACE Norfolk District Office
Ashley Dunklebarger 703-851-3264
ashley.dunklebarger@gsa.gov
All federal AE All military and civilian agencies throughout Europe, Africa, and the Middle East
Ronald Eisley +82-109-025-0878
ronald.eisley@gsa.gov
All federal, Dept. of Defense AE Defense representative GSA - Korea
Janice Ellison janice.ellison@gsa.gov All federal, State and local, U.S. Army, U.S. Army Corps of Engineers AL Huntsville
Denise Elsbernd 816-926-3976
denise.elsbernd@gsa.gov
All federal
Quianna Enang quianna.enang@gsa.gov Dept. of Agriculture, Dept. of Education, National Science Foundation, U.S. Navy DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Paulette Fortener 817-850-8483
817-205-5326
paulette.fortener@gsa.gov
All federal, State and local, Tribal nations AR, LA, NM, OK, TX Director, Office of Customer and Stakeholder Engagement (CASE)
Florence Francis 520-205-2663
florence.francis@gsa.gov
All federal, Dept. of Defense, State and local AZ
Stacey Franklin 808-439-9670
stacey.franklin@gsa.gov
All federal, Dept. of Defense AE, HI Area manager for the Asia-Pacific Region
Sidney Frazier 315-225-2802
sidney.frazier@gsa.gov
All federal, Dept. of Defense AE Defense representative GSA - Japan
Tausha Freeman 816-260-4044
tausha.freeman@gsa.gov
All federal, State and local KS
Lynn Fujimoto 808-343-3413
lynn.fujimoto@gsa.gov
State and local, U.S. Air Force, U.S. Navy HI
Angel Graulau 407-664-9261
angel.graulau@gsa.gov
All federal, Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs, State Dept., Bureau of Administration, State and local, U.S. Coast Guard FL Orlando and Miami (Central and Southeast Florida)
Hablo español
Ryan Hagan 619-471-1927
ryan.hagan@gsa.gov
All federal, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Coast Guard, U.S. Navy CA San Diego and Imperial counties
Brennan Hammett 202-805-9044
richard.hammett@gsa.gov
Dept. of Justice, Dept. of the Treasury, U.S. Army DC, MD, VA
James Harrington 202-619-8902
james.w.harrington@gsa.gov
All federal, Dept. of Homeland Security, State Dept., Bureau of Administration U.S. Air Force DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Darren Hickman 817-850-8486
darren.hickman@gsa.gov
All federal, State and local, Tribal nations AR, LA, NM, OK, TX Customer Relationship Management & Outreach Branch Chief
Rick Huston 612-725-3828
612-354-9290
richard.huston@gsa.gov
All federal MN, WI
Thomas Ischkum 312-886-8995
thomas.ischkum@gsa.gov
All federal IL, IN, MI
Jessi Jagne 253-931-7418
jessi.jagne@gsa.gov
All federal, Dept. of Energy, State and local, Tribal nations AK, ID, OR, WA
Bianca Johnson bianca.johnson@gsa.gov Federal Communications Commission, Pension and Welfare Benefits Administration, Small Business Administration, Social Security Administration DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Michael Jordan 202-401-9435
michael.jordan@gsa.gov
Dept. of Commerce, Dept. of Energy, Dept. of Health and Human Services DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Nate Jordan nathan.jordan@gsa.gov U.S. Air Force, U.S. Army, U.S. Navy CT, MA, ME, NH, RI, VT
Derek Kahn 757-274-2338
derek.kahn@gsa.gov
National Aeronautics and Space Administration, Office of the Secretary of Defense, DoD, U.S. Air Force, U.S. Army VA Hampton Roads Peninsula and Greater Richmond
Debbie Kandilas 646-831-4000
debbie.paralemos@gsa.gov
All federal, Dept. of Veterans Affairs, State and local, U.S. Environmental Protection Agency NY, PR, VI Five boroughs in NYC
Rome Air Force Research Lab
U.S. Military Academy at West Point
Watervliet Arsenal
Fort Drum
Odis Kenton 703-244-0309
odis.kenton@gsa.gov
All federal, Consumer Product Safety Commission, Federal Trade Commission, National Archives and Records Administration, National Archives and Records Service, Peace Corps, Selective Service System, Smithsonian Institution, State and local DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Serves: - Boards and Commissions - All smaller agencies
Annie Khun 617-565-7358
annie.khun@gsa.gov
Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs CT, MA, ME, NH, RI, VT
Mark King 512-364-3298
mark.king@gsa.gov
All federal, State and local, Tribal nations TX Central (Austin/Fort Hood)
Southeast Texas (Houston/Galveston)
John Leyden 719-208-0160
john.leyden@gsa.gov
U.S. Air Force, Dept. of Defense, Dept. of Homeland Security, U.S. Navy CO, WY, MT, ND, SD, UT
Ernest Love 312-502-3029
ernest.love@gsa.gov
State and local IL, IN, MI, MN, OH, WI
Charles Mann charles.mann@gsa.gov All federal CO, MT, ND, SD, UT, WY
Stephanie McDonald 618-622-3360
618-306-1016
stephanie.mcdonald@gsa.gov
All federal IL Southern Illinois
Scott AFB
Kyle McGlade kyle.mcglade@gsa.gov Commodity Futures Trading Commission, Defense Contract Management Agency, Federal Emergency Management Agency, PBS, Tribal nations, U.S. Agency for International Development NY
Patrick McKeever 267-581-9028
patrick.mckeever@gsa.gov
All federal, State and local NJ, NY VA Technical Acquisition Center
NAVAIR
FAA
McGuire AFB
Picatinny Arsenal
Fort Dix
Cynthia Mckeague +81-806-492-8036
cynthia.mckeague@gsa.gov
All federal, Dept. of Defense AE Defense representative GSA - Japan, Okinawa
Brian Mickens 303-236-2352
brian.mickens@gsa.gov
State and local, U.S. Army, Dept. of the Treasury, Office of Personnel Management, Social Security Administration, Dept. of Housing and Urban Development CO, MT, ND, SD, UT, WY
Paula Miller 212-264-4197
paula.miller@gsa.gov
All federal, State and local DE, MD, PA
Joe Myers 256-326-0218
+49-171-221-9243
joseph.myers@gsa.gov
All federal AE All military and civilian agencies throughout Europe, Africa, and the Middle East
Andrew Nguyen 310-384-5773
andrew.nguyen@gsa.gov
All federal, Dept. of Defense, State and local CA Los Angeles, Orange, and San Bernardino counties
Matt Ocana 801-317-7975
matthew.ocana@gsa.gov
All federal, Dept. of Defense, U.S. Air Force, U.S. Army MT, ND, SD, UT Hill AFB
Minot AFB
Grand Forks AFB
Malmstrom AFB
Ellswoth AFB
National Guard (Air Force, Army)
Jason Oliver jason.oliver@gsa.gov All federal FL Eglin AFB
James Orze 612-355-1211
612-799-8018
jim.orze@gsa.gov
All federal MN, OH, WI
Patricia Passarella patricia.passarella@gsa.gov Defense Logistics Agency, Dept. of Defense, Dept. of Veterans Affairs, Federal Emergency Management Agency, Office of Personnel Management, State and local, U.S. Air Force, U.S. Army, U.S. Navy DE, PA
Diana Perry 478-293-9059
diana.perry@gsa.gov
All federal GA RAFB program offices/divisions:
WN
AFRC
SOF/PR
DLA
FMS
F-15
Parts of AFSC
Richard Pipe richard.pipe@gsa.gov All federal, State and local GA, SC Including, but not limited to:
Fort Gordon
Dept. of Veteran Affairs
Dept. of Energy (SRS)
Fort Jackson
PG Price +49-697-535-7852
pg.price@gsa.gov
U.S. Air Force, U.S. Army, U.S. Navy AE All DoD agencies throughout Europe, Africa, and the Middle East
Garrett Pride 303-236-2382
720-315-2207
garrett.pride@gsa.gov
Dept. of Labor, Dept. of Veterans Affairs, Small Business Administration, Dept. of the Interior, Dept. of the Treasury, Dept. of Justice, Dept. of Agriculture, Dept. of Health and Human Services CO, MT, ND, SD, UT, WY
Amit Rajput 703-605-3164
amit.rajput@gsa.gov
Dept. of Labor, Dept. of Transportation, Office of Personnel Management DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Melissa Ramos 215-446-4919
melissa.ramos@gsa.gov
Dept. of Housing and Urban Development, Dept. of Labor, Dept. of the Interior, Environmental Protection Agency, Federal Emergency Management Agency, Social Security Administration DE, MD, PA Central & Eastern Pennsylvania
Maryland (Mid-Atlantic Region)
Centers for Medicare and Medicaid
Mark Reiss 415-522-2799
mark.reiss@gsa.gov
All federal, Dept. of Defense, State and local CA San Francisco Bay Area counties
Santa Cruz
San Benito
Monterey counties
Debra Reynolds 339-927-1569
debra.reynolds@gsa.gov
Dept. of Transportation, Environmental Protection Agency, State and local, U.S. Air Force CT, MA, ME, NH, RI, VT
Warren Richey 865-237-1437
warren.richey@gsa.gov
All federal, State and local TN
Maria Rodriguez 702-388-6677
maria.rodriguez@gsa.gov
All federal, Dept. of Defense, State and local NV
Chantel Rutland 202-213-3731
chantel.rutland@gsa.gov
Agency for International Development, Office of the Secretary of Defense, DoD Nuclear Regulatory Commission DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Danny Scanlon danny.scanlon@gsa.gov All federal, State and local AL, MS Mobile, Alabama
Ryan Smith +49-697-535-7850
ryan.smith@gsa.gov
U.S. Air Force, U.S. Army, U.S. Navy AE All military and civilian agencies throughout Europe, Africa, and the Middle East
Jen Souza 318-207-8772
jennifer.souza@gsa.gov
All federal, State and local, Tribal nations AR, LA
Michelle Stansberry 916-261-3607
michelle.stansberry@gsa.gov
All federal, Dept. of Defense, State and local
Clint Steele 619-610-4167
clint.steele@gsa.gov
All federal CA San Diego and Imperial counties:
USMC
DHS
PBS
Tim Swann 202-251-1394
timothy.swann@gsa.gov
Dept. of Veterans Affairs, Dept. of the Interior, Environmental Protection Agency DC, MD, VA Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties)
GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Tracy Tackling 904-542-1134
trey.tackling@gsa.gov
All federal, Dept. of Agriculture, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard, U.S. Navy FL, GA DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay)
Other federal, state and local government agencies throughout northeast Florida and southern Georgia
Craig Thomas 253-208-1894
craigs.thomas@gsa.gov
Dept. of Homeland Security, Dept. of Justice, Dept. of Transportation, Dept. of the Interior, General Services Administration, Office of the Secretary of Defense, DoD, U.S. Navy AK, ID, OR, WA
Brandy Untalan 671-333-4721
671-727-8587
brandy.untalan@gsa.gov
All federal, Dept. of Defense, State and local AS, CM, GU, MP, PH
Waleed Wahbe 805-982-5966
waleed.wahbe@gsa.gov
All federal, Dept. of Defense, State and local CA Ventura, Riverside, and Santa Barbara counties
Michael Williams 404-215-8646
michael.a.williams@gsa.gov
All federal AL, FL, GA, KY, MS, NC, SC, TN
Janice Zeigler 803-626-5244
jan.zeigler@gsa.gov
All federal SC Sumter
Brett Zumbrunnen brett.zumbrunnen@gsa.gov All federal, State and local IA, NE
Damon Chrismer 325-269-9537 (mobile)
damon.chrismer@gsa.gov
All federal, State and local, Tribal nations TX NorthTexas (DFW)
West Texas (Except El Paso)
Texas Panhandle
Alissa Harvey 202-213-1094
alissa.harvey@gsa.gov
Dept. of Justice, Dept. of Housing and Urban Development, Peace Corps DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
Marlene Florman 303-868-3391
marlene.florman@gsa.gov
Dept. of Energy, Dept. of Commerce, U.S. Postal Service, Environmental Protection Agency, Dept. of Education, General Services Administration CO, WY, MT, ND, SD, UT
Last Reviewed: 2023-05-30