Customer Service Directors

We offer a worldwide network of customer service directors knowledgeable in all GSA solutions. CSDs provide:

Assistance to all government customer and vendor support.
Resolution to problems and questions from GSA's customers.
Seminars on a variety of useful topics and training on GSA solutions.
Valuable information on all of GSA's programs.

Use the filters below to find the CSD servicing your agency and/or your geographic location.

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defense

Name	Contact info	Agency(ies)	State(s)	Additional info
Joe Myers	256-326-0218 joseph.myers@gsa.gov	U.S. Army	AL	Army in Huntsville, AL
Paul Aceves	313-230-1163 313-268-4900 paul.aceves@gsa.gov	All federal, Administrative Office of U.S. Courts	MI
Kristine Alexander	808-541-1775 kristine.alexander@gsa.gov	All federal, State and local	HI
Hakeem Ali	312-353-5531 hakeem.ali@gsa.gov	All federal	IL, IN
Kristin Arnold	312-353-7039 kristin.arnold@gsa.gov	U.S. Air Force	OH	Wright-Patterson AFB
Lorena Aslan	817-850-8407 lorena.aslan@gsa.gov	All federal, State and local, Tribal nations	OK
Robb Back	321-307-5482 robb.back@gsa.gov	All federal	FL	Tampa
Brian Bailey	303-913-1859 brian.bailey@gsa.gov	Dept. of Energy, Dept. of Housing and Urban Development, Dept. of the Interior, Dept. of Justice, Dept. of Transportation, General Services Administration	CO, MT, ND, SD, UT, WY
Darrin Barber	215-446-5792 darrin.barber@gsa.gov	All federal, State and local	PA, WV	Western Pennsylvania
Brandi Barnes	478-733-2127 brandi.barnes@gsa.gov	Dept. of Housing and Urban Development	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Karen Beyer	210-306-2343 karen.beyer@gsa.gov	All federal, State and local, Tribal nations	TX	San Antonio and South Texas
Brittany Black	brittany.black@gsa.gov	All federal	KY, NC	KY (Army)
Don Blanton	937-306-4820 937-782-8353 donald.blanton@gsa.gov	All federal	OH
James Catanzaro	james.catanzaro@gsa.gov	All federal, State and local	MD, PA, DE
Gregory Chaney	gregory.chaney@gsa.gov 253-347-8443	Dept. of Agriculture, Dept. of Commerce, Dept. of Health and Human Services, Dept. of Veterans Affairs, Environmental Protection Agency, U.S. Air Force, U.S. Army, State and local	AK, ID, OR, WA
Cindy Clark	816-863-0659 816-823-5181 cynthia.clark@gsa.gov	All federal, State and local	MO
Joe Cooper	joseph.p.cooper@gsa.gov	Dept. of Homeland Security, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard	CT, MA, ME, NH, RI, VT
Michaela Cruz Fentanez	michaela.cruz@gsa.gov	All federal	AE	All military and civilian agencies throughout Europe, Africa, and the Middle East
Michael D’Alessandro	617-543-9645 michael.dalessandro@gsa.gov	All federal, Dept. of Defense, State and local	CT, MA, ME, NH, RI, VT
David Dehon	505-248-7253 david.dehon@gsa.gov	All federal, State and local, Tribal nations	NM, TX	New Mexico & El Paso TX
Donya Drewitt	404-215-8638 donya.drewitt@gsa.gov	Dept. of Commerce, Dept. of Homeland Security, Dept. of Veterans Affairs, State and local, U.S. Army Corps of Engineers	VA	NOAA USCG Hampton VAMC USACE Norfolk District Office
Ashley Dunklebarger	703-851-3264 ashley.dunklebarger@gsa.gov	All federal	AE	All military and civilian agencies throughout Europe, Africa, and the Middle East
Ronald Eisley	+82-109-025-0878 ronald.eisley@gsa.gov	All federal, Dept. of Defense	AE	Defense representative GSA - Korea
Janice Ellison	janice.ellison@gsa.gov	All federal	AL
Denise Elsbernd	816-926-3976 denise.elsbernd@gsa.gov	All federal
Quianna Enang	quianna.enang@gsa.gov	Dept. of Agriculture, Dept. of Education, National Science Foundation, U.S. Navy	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Paulette Fortener	817-850-8483 817-205-5326 paulette.fortener@gsa.gov	All federal, State and local, Tribal nations	AR, LA, NM, OK, TX	Director, Office of Customer and Stakeholder Engagement (CASE)
Florence Francis	520-205-2663 florence.francis@gsa.gov	All federal, Dept. of Defense, State and local	AZ	Also serve Tribal Nations
Stacey Franklin	808-439-9670 stacey.franklin@gsa.gov	All federal, Dept. of Defense	AE, HI	Area manager for the Asia-Pacific Region
Sidney Frazier	315-225-2802 sidney.frazier@gsa.gov	All federal, Dept. of Defense	AE	Defense representative GSA - Japan
Tausha Freeman	816-260-4044 tausha.freeman@gsa.gov	All federal, State and local	KS
Lynn Fujimoto	808-343-3413 lynn.fujimoto@gsa.gov	State and local, U.S. Air Force, U.S. Navy	HI
Ryan Hagan	619-471-1927 ryan.hagan@gsa.gov	All federal, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Coast Guard, U.S. Navy	CA	San Diego and Imperial counties
Brennan Hammett	202-805-9044 richard.hammett@gsa.gov	Dept. of Justice, Dept. of the Treasury, U.S. Army	DC, MD, VA
Darren Hickman	817-850-8486 darren.hickman@gsa.gov	All federal, State and local, Tribal nations	AR, LA, NM, OK, TX	Customer Relationship Management & Outreach Branch Chief
Rick Huston	612-725-3828 612-354-9290 richard.huston@gsa.gov	All federal	MN, WI
Thomas Ischkum	312-886-8995 thomas.ischkum@gsa.gov	All federal	IL, IN, MI
Jessi Jagne	253-931-7418 jessi.jagne@gsa.gov	All federal	AK, ID, OR, WA	Serving as the RCD for R10 as of now.
Michael Jordan	202-401-9435 michael.jordan@gsa.gov	Dept. of Commerce, Dept. of Energy, Dept. of Health and Human Services	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Nate Jordan	nathan.jordan@gsa.gov	U.S. Air Force, U.S. Army, U.S. Navy	CT, MA, ME, NH, RI, VT
Derek Kahn	757-274-2338 derek.kahn@gsa.gov	National Aeronautics and Space Administration, Office of the Secretary of Defense, DoD, U.S. Air Force, U.S. Army	VA	Hampton Roads Peninsula and Greater Richmond
Debbie Kandilas	646-831-4000 debbie.paralemos@gsa.gov	All federal, Dept. of Veterans Affairs, State and local, U.S. Environmental Protection Agency	NY, PR, VI	Five boroughs in NYC Rome Air Force Research Lab U.S. Military Academy at West Point Watervliet Arsenal Fort Drum
Odis Kenton	703-244-0309 odis.kenton@gsa.gov	All federal, Consumer Product Safety Commission, Federal Trade Commission, National Archives and Records Administration, National Archives and Records Service, Peace Corps, Selective Service System, Smithsonian Institution, State and local	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia Serves: - Boards and Commissions - All smaller agencies
Annie Khun	617-565-7358 annie.khun@gsa.gov	Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs	CT, MA, ME, NH, RI, VT
Mark King	512-364-3298 mark.king@gsa.gov	All federal, State and local, Tribal nations	TX	Central (Austin/Fort Hood) Southeast Texas (Houston/Galveston)
John Leyden	719-208-0160 john.leyden@gsa.gov	U.S. Air Force, Dept. of Defense, Dept. of Homeland Security, U.S. Navy	CO, WY, MT, ND, SD, UT
Ernest Love	312-502-3029 ernest.love@gsa.gov	State and local	IL, IN, MI, MN, OH, WI
Charles Mann	charles.mann@gsa.gov	All federal	CO, MT, ND, SD, UT, WY
Stephanie McDonald	618-622-3360 618-306-1016 stephanie.mcdonald@gsa.gov	All federal	IL	Southern Illinois Scott AFB
Kyle McGlade	kyle.mcglade@gsa.gov	Commodity Futures Trading Commission, Defense Contract Management Agency, Federal Emergency Management Agency, PBS, Tribal nations, U.S. Agency for International Development	NY
Patrick McKeever	267-581-9028 patrick.mckeever@gsa.gov	All federal, State and local	NJ, NY	VA Technical Acquisition Center NAVAIR FAA McGuire AFB Picatinny Arsenal Fort Dix
Cynthia Mckeague	+81-806-492-8036 cynthia.mckeague@gsa.gov	All federal, Dept. of Defense	AE	Defense representative GSA - Japan, Okinawa
Brian Mickens	303-236-2352 brian.mickens@gsa.gov	State and local, U.S. Army, Dept. of the Treasury, Office of Personnel Management, Social Security Administration, Dept. of Housing and Urban Development	CO, MT, ND, SD, UT, WY
Paula Miller	212-264-4197 paula.miller@gsa.gov	Dept. of Defense, State and local, U.S. Army	DE, MD, PA
Andrew Nguyen	310-384-5773 andrew.nguyen@gsa.gov	All federal, Dept. of Defense, State and local	CA	Los Angeles, Orange, and San Bernardino counties
Matt Ocana	801-317-7975 matthew.ocana@gsa.gov	All federal, Dept. of Defense, U.S. Air Force, U.S. Army	MT, ND, SD, UT	Hill AFB Minot AFB Grand Forks AFB Malmstrom AFB Ellswoth AFB National Guard (Air Force, Army)
Jason Oliver	jason.l.oliver@gsa.gov	State and local, U.S. Air Force, U.S. Army, U.S. Navy	AL, FL	Florida Panhandle, Patrick SFB and Fort Novosel.
James Orze	612-355-1211 612-799-8018 jim.orze@gsa.gov	All federal	MN, OH, WI
Patricia Passarella	patricia.passarella@gsa.gov	All federal, State and local, U.S. Navy	DE, PA, VA, MD
Diana Perry	478-293-9059 diana.perry@gsa.gov	U.S. Air Force, Dept. of Defense	GA	I support major organizations at Robins AFB such as AFLCMC (responsible for total life cycle management for AF weapon systems), WRALC (depot maintenance for major weapon system), Sustainment Center, and AFRC command. I've established relationships with influential offices such as GPC, Policy, Contracting, PM Functionals, and other Program Offices.
Richard Pipe	richard.pipe@gsa.gov	Dept. of Agriculture, Dept. of Defense, Dept. of Energy, Dept. of Health and Human Services, Dept. of Housing and Urban Development, Dept. of Veterans Affairs, State and local, U.S. Army, U.S. Army Corps of Engineers,	GA, SC	Supporting all Federal, State, Local, Tribal, and Territorial Government in Atlanta, GA (and surrounding areas), Augusta, GA, Aiken, SC, and Columbia, SC.
PG Price	+49-697-535-7852 pg.price@gsa.gov	U.S. Air Force, U.S. Army, U.S. Navy	AE	All DoD agencies throughout Europe, Africa, and the Middle East
Aaron Augustino	+496-975-357850 703-851-9144 Aaron.Augustino@gsa.gov	U.S. Air Force, U.S. Army, U.S. Navy	AE	All DoD agencies throughout Europe, Africa, and the Middle East
Garrett Pride	303-236-2382 720-315-2207 garrett.pride@gsa.gov	Dept. of Labor, Dept. of Veterans Affairs, Small Business Administration, Dept. of the Interior, Dept. of the Treasury, Dept. of Justice, Dept. of Agriculture, Dept. of Health and Human Services	CO, MT, ND, SD, UT, WY
Amit Rajput	703-605-3164 amit.rajput@gsa.gov	Dept. of Labor, Dept. of Transportation, Office of Personnel Management	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Melissa Ramos	215-446-4919 melissa.ramos@gsa.gov	All federal, Dept. of Health and Human Services, State and local	DE, MD, PA	Customer Service Director for CMS and SSA.
Mark Reiss	415-522-2799 mark.reiss@gsa.gov	All federal, Dept. of Defense, State and local	CA	San Francisco Bay Area counties Santa Cruz San Benito Monterey counties
Debra Reynolds	339-927-1569 debra.reynolds@gsa.gov	Dept. of Transportation, Environmental Protection Agency, State and local, U.S. Air Force	CT, MA, ME, NH, RI, VT
Warren Richey	865-237-1437 warren.richey@gsa.gov	All federal, State and local	TN, AL	I cover the entire state of Tennessee and the city of Montgomery, Alabama which includes Gunter and Maxwell, AFB
Maria Rodriguez	702-388-6677 maria.rodriguez@gsa.gov	All federal, Dept. of Defense, State and local	NV
Chantel Rutland	202-213-3731 chantel.rutland@gsa.gov	Agency for International Development, Office of the Secretary of Defense, DoD Nuclear Regulatory Commission	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Danny Scanlon	danny.scanlon@gsa.gov	All federal, State and local	AL, MS	Mobile, Alabama
Ryan Smith	+49-697-535-7850 ryan.smith@gsa.gov	U.S. Air Force, U.S. Army, U.S. Navy	AE	All military and civilian agencies throughout Europe, Africa, and the Middle East
Jen Souza	318-207-8772 jennifer.souza@gsa.gov	All federal, State and local, Tribal nations	AR, LA
Michelle Stansberry	916-261-3607 michelle.stansberry@gsa.gov	All federal, Dept. of Defense, State and local	CA	Serving Sacramento, Central CA
Clint Steele	619-610-4167 clint.steele@gsa.gov	All federal	CA	San Diego and Imperial counties: USMC DHS PBS
Tim Swann	202-251-1394 timothy.swann@gsa.gov	Dept. of Veterans Affairs, Dept. of the Interior, Environmental Protection Agency	DC, MD, VA	Maryland (Montgomery and Prince George’s counties) Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia
Tracy Tackling	904-542-1134 trey.tackling@gsa.gov	All federal, Dept. of Agriculture, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard, U.S. Navy	FL, GA	DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay) Other federal, state and local government agencies throughout northeast Florida and southern Georgia
Craig Thomas	253-208-1894 craigs.thomas@gsa.gov	Dept. of Homeland Security, Dept. of Justice, Dept. of Transportation, Dept. of the Interior, General Services Administration, Office of the Secretary of Defense, DoD, U.S. Navy	AK, ID, OR, WA
Brandy Untalan	671-333-4721 671-727-8587 brandy.untalan@gsa.gov	All federal, Dept. of Defense, State and local	AS, CM, GU, MP, PH
Waleed Wahbe	805-982-5966 waleed.wahbe@gsa.gov	All federal, Dept. of Defense, State and local	CA	Ventura, Riverside, and Santa Barbara counties
Janice Zeigler	803-626-5244 jan.zeigler@gsa.gov	All federal	SC	Sumter
Brett Zumbrunnen	brett.zumbrunnen@gsa.gov	All federal, State and local	IA, NE
Damon Chrismer	325-269-9537 (mobile) damon.chrismer@gsa.gov	All federal, State and local, Tribal nations	TX	NorthTexas (DFW) West Texas (Except El Paso) Texas Panhandle
Alissa Harvey	202-213-1094 alissa.harvey@gsa.gov	Dept. of Justice, Dept. of Housing and Urban Development, Peace Corps	DC, MD, VA	Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
Marlene Florman	303-868-3391 marlene.florman@gsa.gov	Dept. of Energy, Dept. of Commerce, U.S. Postal Service, Environmental Protection Agency, Dept. of Education, General Services Administration	CO, WY, MT, ND, SD, UT
Derek Wilson	Derek.L.Wilson@gsa.gov	All federal, Dept. of Defense	GA	Robins AFB
Robert W. Mitchell	robert.w.mitchell@gsa.gov	All federal, State and local	VA, PA, MD, DE	Robins AFB
Char Milan	char.milan@gsa.gov	All federal, Dept. of Veterans Affairs	VA, PA, MD, DE	Robins AFB

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