PBS customer forums

The Public Buildings Service's Customer Forums provide federal real property personnel the opportunity to learn, first-hand, from GSA experts about new and updated policies, programs, and initiatives. Managed by the Office of Portfolio Management and Customer Engagement, these events feature information and updates from across PBS business lines on the topics that are most important to our customers. These events also provide the opportunity to ask questions directly to GSA personnel and network with other federal real property professionals.

2022 PBS Customer Forum

banner image of 2022 PBS Customer Forum - Theme if Focus For the Future

June 14 - 16, 2022
10:00 am - 12:30 pm ET daily

Thank you for joining us at the 2022 PBS Customer Forum! Links to each session's video and slide deck will be uploaded below when available.

2022 PBS Customer Forum Agenda

Tuesday, June 14 (View the first day session recording.)
Time Topic (link goes to session slide deck) Featured Speakers
10:00 AM -10:15 AM Opening Remarks [PDF - 324 KB] Stuart Burns - PBS Assistant Commissioner
Nina Albert - PBS Commissioner
10:15 AM - 10:45 AM Focus for the Future - A Vision of the New Federal Workplace [PDF - 324 KB] Chuck Hardy - PBS Acting Chief Architect
Dave Shive - GSA Chief Information Officer
Traci DiMartini - GSA Chief Human Capital Officer
11:00 AM - 12:30 PM Planning for the Future: A Conversation on Space Planning with PBS Customers [PDF - 340 KB] Chuck Hardy - PBS Acting Chief Architect
Department of Homeland Security
Wednesday, June 15 (View the second day session recording .)
Time Topic (link goes to session slide deck) Featured Speakers
10:00 AM - 11:00 AM PBS Workplace Resources: Emerging and Custom Services and Solutions [PDF - 4 MB] PBS Center for Workplace Strategy SME
11:15 AM - 12:15 PM Electric Vehicle Supply Equipment (EVSE) Essentials [PDF - 2 MB] GSA EVSE SMEs
Thursday, June 16 (View the third day session recording.)
Time Topic (link goes to session slide deck) Featured Speakers
10:00 AM - 11:00 AM Digital Project Management Tools Boost Transparency and Engagement [PDF - 1 MB] PBS SMEs in:
Kahua (New Project Management Application)
OASIS (new Occupancy Agreement and Space Application)
11:15 AM - 12:15 PM Building Diversity - Infusing DEIA Principles into Public Projects [PDF - 339 KB] Andrea O'Neal - GSA Senior Advisor to the Administrator
PBS National and Regional SMEs
McKissack and McKissack
12:15 PM Closing Remarks PBS Leadership

Previous Forums

2021 PBS Customer Forum

Date Session Title Slide Deck Session Q&A
Tuesday, June 8 Creating a Safer Federal Workplace N/A Q&A [PDF - 134 KB]
The Future of Federal Work - Workplace 2030 Slide Deck [PDF - 7 MB] Forthcoming
Thursday, June 10 Occupancy Planning and Solutions Slide Deck [PDF - 4 MB] Q&A [PDF - 124 KB]
Solution Success Stories Slide Deck [PDF - 3 MB] Q&A [PDF - 110 KB]
Tuesday, June 15 Designing for Inclusion Slide Deck [PDF - 21 MB] N/A
Tackling Climate Change Slide Deck [PDF - 858 KB] Q&A [PDF - 103 KB]
Thursday, June 17 Transactional Strategies for Real Property Disposal: Is It Time To Let It Go? Part One [PDF - 98 KB], Part Two [PDF - 1 MB] Q&A [PDF - 124 KB]
Coping With COVID - Lessons Learned From the Federal Community N/A Forthcoming
Tuesday, June 22 Leasing Highlights Slide Deck [PDF - 3 MB] Q&A [PDF - 140 KB]
Capital Investments and the American Jobs Plan Slide Deck [PDF - 1 MB] Q&A [PDF - 109 KB]
Thursday, June 24 GSA 24x7 - Overview of Online and Self-Serve Tools Slide Deck [PDF - 3 MB] Q&A [PDF - 101 KB]

Contact PBSForums@gsa.gov for additional information.

(* - Session was a panel discussion and/or did not have an accompanying slide deck or Q & A)

2020 PBS National Customer Forum

The 2020 PBS National Customer Forum was cancelled.

2019 PBS National Customer Forum

Thursday, June 6, 2019: Morning Plenary Session Recording (with audio)

2018 PBS National Customer Forum

Monday, June 25, 2018

January 25, 2018

2017 PBS Planning and Requirements Management Process Customer Forum

January 25, 2017

A discussion on improvements made to the way that PBS approaches requirements development activities for all real estate projects. These national improvements are intended to standardize requirements development terminology, enhance methods of communicating planning and project life cycle requirements, and apply consistency in communication and project delivery.

The shortcut to this page is gsa.gov/pbsforums

Last Reviewed: 2022-10-21