PBS customer dashboard

What is the PBS Customer Dashboard?

The PBS Customer Dashboard provides 24/7 access to project and occupancy information for federal agencies with space managed by GSA PBS. The dashboard displays a current operational view of GSA-managed occupancies, Reimbursable Work Authorizations (RWAs), and projects of all types, with the most recent status and financial information available. All data in this dashboard can be exported via CSV using the download feature in the footer of the view.

The dashboard has four views:

• NEW - Water Quality Management Dashboard

  Updated daily, this component of the dashboard allows customers access to the flowing key elements:

  • Summary of an overall status including number of buildings, those with scheduled test dates, those that have results and the percentage of buildings scheduled that have testing complete, counts of buildings with exceedances.
  • Building details including name, city/state, if Federally Owned or Leased, the number of locations and types of exceedances in the building, and a list at the agency level of those bureaus in that affected building. 
  • Refer to the User Guide [PDF - 212 KB] for full information
• My Projects
  View your agency’s current projects with GSA, from new space leases or construction to space consolidation or design projects. Compare project counts by type, funding amount, size, location and current lifecycle phase. Find details of individual projects including team members and POCs, funding obligations and balance, and latest schedule milestones achieved.
• My RWAs
  View your agency’s open Reimbursable Work Authorizations (RWAs), types A, B, F, N and R. Find overall obligation amounts and remaining balances per RWA type, see which RWAs are substantially complete but not financially closed, and review trends in RWA acceptance throughout a fiscal year. View details of individual RWAs including financial and funding information, POCs, primary worksite, and status dates.
• My Occupancies
  View your agency’s current, final Occupancy Agreements with GSA and filter by size, location, bureau, and OA lifecycle status. Identify upcoming occupancy planning activities based on due dates for strategic and technical requirements for expiring OAs. Explore the details of individual OAs to find parking counts, square footage, cancellation or termination information, OA effective and expiration dates, and POCs.
•  My Locations
  View your agency’s locations, including building details, space type, and lists of OAs for each location. You can also identify building type, historic status, CBSA, and other important building/location information.
• My Rent
  View your agency’s annual or monthly rent bills by bureau, building, city, state, or by individual OA. Compare your agency’s rent bills by month, or by calendar or fiscal year. Examine yearly trends in square footage and rent.

How To Access The PBS Customer Dashboard

All agencies with GSA-managed space have access to the dashboard. Individual access is managed on an agency-by-agency basis and verified by a Access Approver. If you would like access to your agency’s information, contact pbs.dashboard@gsa.gov to be referred to your agency’s Access Approver. If you already have approved access to the PBS Customer Dashboard, see below:

• Federal Agency Customer Access [PDF - 2 MB]
• Internal GSA Access [PDF - 206 KB]
• PBS Customer Dashboard URL (copy & paste once logged into D2D): D2D.gsa.gov/report/pbs-customer-dashboard

Training Guides and Resources

Take advantage of the many available resources to get started and make the most of your access to the dashboard.

• User Guide [PDF - 2 MB] 
• Training Videos (Hosted on GSA’s YouTube channel, topics include general navigation, exporting, filtering, and using maps)
• My RWA vs. eRETA [PDF - 120 KB] (Where to Answer your RWA Questions)

Contact Us

Send an email to pbs.dashboard@gsa.gov if you have any questions, technical difficulties or comments on the PBS Customer Dashboard.