DCSD Frequently Asked Questions

What is DCSD?

GSA's Direct Client Support Division (DCSD) provides an increased level of support for large, strategic clients conducting direct-buy activities against GSA contract vehicles. DCSD embeds GSA employees at client locations to assist with the execution of GSA solutions enabling the Division to provide a unique specialized customer experience.

What does DCSD do?

• Advice
  • Acquisition Planning
  • Solutions Development
• Execution
  • Contract execution during all phases of the acquisition life-cycle
  • Planning, Competition, Evaluation, Administration
• Guidance
  • Day-to-day guidance on GSA processes and procedures
  • Assist with process improvements in client operations
• Relationships
  • Strategic relationships at all levels of the client organization
  • Provide Subject Matter Expertise to assist in decision making

What's it like to work for DCSD?

• GSA has consistently been named in the top five best places to work among mid-sized federal agencies!
  • GSA ranked #1 in Transparency out of all the agencies in the mid-sized category;
  • In the same category, GSA ranked #2 in Effective Leadership of Senior Leaders; Pay Satisfaction; Teamwork; Innovation; Agency Performance; Customer Service; and Equity;
  • And, of 432 sub-components surveyed across government, many of ours were represented in the top 100, led by OCFO, OGP, and OHRM in the top 20.
• DCS is proud to announce that we have consistently earned top employee satisfaction scores within GSA R4! In 2022, we had a 93% satisfaction score!