ETS Services Matrix

Welcome to our service driven ETS offerings. Below you will find services and the different contracts at your disposal to acquire them.

Data Service

Dark Fiber Service (DFS) provides optical fiber infrastructure (cabling and repeaters) in which the light is provided by the customer, using their own optronics equipment, rather than by the carrier.

EIS, Local Telecom

Ethernet Transport Service (ETS) provides layer-2 connections over the contractor's MPLS backbone to interconnect Agency LANs for Agency Intranet, Extranet (business partners), and network access by remote or mobile users. In addition, ETS can also be used for Ethernet circuits, instead of TDM-based PLS circuits.

EIS, Local Telecom

Internet Protocol Service (DFS) provides layer-3 connections over the contractor's MPLS backbone for Agency Intranet, Extranet (business partners), and remote access for employees to telework, in addition to access public Internet.

EIS, Local Telecom, SATCOM (CS3)

Optical Wavelength Service (OWS) provides point-to-point, bi-directional optical connections of very high data rates over the contractor's fiber optic cables.

EIS, Local Telecom

Private Line Service (PLS) provides a closed network data transport service consisting of dedicated duplex transmission connectivity between two or more designated end points over which agency service applications traverse at agency-specified bandwidths.

EIS, Local Telecom

Synchronous Optical Network Service (SONETS) provides end-to-end optical synchronous transmission over the contractor's SONET network - high reliability with self-healing and robust network management.

EIS, Local Telecom

Virtual Private Network Service (VPNS) provides encrypted point-to-point layer-3 IP connections over the contractor's MPLS backbone for Agency Intranet, Extranet (business partners), and network access by remote or mobile users.

EIS

Voice Service

Internet Protocol Voice Service (IPVS) provides voice communications service and telephony features to agencies using VoIP over a managed IP network. IPVS supports voice calls, whether initiated from on-net or off-net locations, to be connected to all on-net and off-net locations by direct dialing.

EIS, Local Telecom

Circuit Switched Voice Service (CSVS) supports voice calls from TDM-based PBX and CO/Centrex at on-net or off-net locations to be connected to all on-net and off-net locations by direct dialing.

EIS, Local Telecom

Toll Free Service (TFS) provides inbound toll free voice calling from the public and the agency personnel. TFS also supports call centers by providing intelligent call routing and Inverative Voice Response (IVR) to manage inbound calls.

EIS, Local Telecom

Circuit Switched Data Service (CSDS) provides dial-up full-duplex TDM-connection at different data rates for applications, such as on-demand video conferencing.

EIS, Local Telecom

Contact Center

Contact Center Service (CCS) provides end-to-end customer service via multi-media contact channels (voice, fax, email, web site, etc) with intelligent call routing and network call queue management.

EIS

Colocated Hosting Service

Colocated Hosting Service (CHS) provides secure location with cage, racks, and site surveillance for hosting Agency datacenter equipment (i.e. Government Furnished Property). The service also includes dedicated connection from the Agency site and access to the public Internet.

EIS

Cloud

A Private Cloud IaaS solution includes virtual machines, storage, and server hosting. The cloud platform provides necessary network infrastructure (e.g., LAN, load balancer, and firewall), security components, storage backup, continuity of operation, and disaster recovery services.

EIS, Local Telecom

Private Cloud PaaS provides software tools for applications development (DevOps), such as developer tools, testing tools, and database systems hosted in the contractor's cloud, and, accessed from Agency Intranet and/or by remote users.

EIS, Local Telecom

Private Cloud SaaS provides software and applications, such as email or Customer relationship Management (CRM) tools hosted in the contractor's cloud; and, accessed from agency intranet and/or by remote agency users.

EIS, Local Telecom

Content Delivery Network Service (CDNS) delivers agency content to Web browsers with fast response time by cashing content at contractor's Internet sites worldwide.

EIS, Local Telecom

Wireless

Wireless Service (MWS) supports cellular voice and data calls for voice, messaging, and access to public Internet with various pricing plans, including the purchase of smartphones.

EIS, Wireless Mobility Solutions (SIN 517312)

Enterprise Mobility Management (EMM) is a set of tools and services that centralize mobile device management and maintenance.

EIS, Wireless Mobility Solutions (SIN 517312)

Mobile application security ensures that user-requested or agency-developed mobile applications meet an agency's security requirements.

EIS, Wireless Mobility Solutions (SIN 517312)

The design, development, operation, and maintenance of a networked infrastructure of computing resources, digital sensors, actuators, and human interfaces combined into systems to achieve specific goals.

EIS, Wireless Mobility Solutions (SIN 517312)

Commercial Satellite Communications Service

Commercial Mobile Satellite Service (CMSS) provides voice, data, and Internet services to land-based, maritime, and aeronautical users for one- or two-way communications via satellite between CMSS users, or between CMSS and wireline and wireless users.

EIS

Commercial Fixed Satellite Service (CFSS) provides satellite transponder capacity at customer-specified bandwidths between two or more specified end points for Agency voice and data applications.

EIS

Managed Services

Managed Network Service (MNS) allows an agency to obtain design, and engineering, implementation, management, and maintenance services for agency networks. The contractor will be the agency's sinlge point of accountability for all operations, maintenance, and administration activities.

EIS, Local Telecom

Web Conferencing Service (WCS) provides interactive audio/video conferencing solutions using web browser interfaces over the internet and the agency's intranet, including the sharing of documents and applications.

EIS, Local Telecom

Unified Communications Service (UCS) provides a single interface for an agency's communications subsystems, such as voice, messaging, presence, voice mail, email and vidoe/audio/web conferencing.

EIS, Local Telecom

Managed Trusted Internet Protocol Service (MTIPS) provides cyber security, in accordance with OMB and DHS mandated TIC v2.2 requirements, for all external connections to public Internet, Extranet, and Cloud Service Providers.

EIS

Managed Security Service (MSS) provides cyber security capabilities, such as authentication, anti-virus, anti-malware/spyware, intrusion detection, and security event managament.

EIS

Managed Mobility Service (MMS) allows personal and Agency-owned mobile devicies (smartphones and tablets) to access agency networks in accordance with the agency's IT security policy.

EIS, Wireless Mobility Solutions (SIN 517312)

Audio Conferencing Service (ACS) provides multi-party audio conference calls from anywhere with any device and for any conference size.

EIS

Video Teleconferencing Service (VTS) provides multi-locations interactive video conference, including the sharing of documents.

EIS

DHS Intrusioin Prevention Security Service (IPSS) provides DHS with intrusion detection and protection capabilities to support ongoing and future programs.

EIS

Access Arrangements

Access Arrangements (AA) provides access circuits to connect customer sites to contractor’s service network (e.g., VPNS Point of Presence (POP)) for service provisioning.

EIS

Service Related Equipment

Service Related Equipment (SRE) provides the necessary hardware and software to provide a service (e.g., Customer Edge (CE) router).

EIS, /node/87764

Service Related Labor

Each EIS service includes all labor necessary to implement those services. Service Related Labor (LABOR) provides any additional labor necessary to support the service.

EIS

Cable and Wiring

Cable and Wiring (CW) provide the necessary wiring and cabling to complete the Agency TO.

EIS

National Security and Emergency Preparedness

NSEP supports Telecommunications Service Priority (TSP) capabilities for priority provisioning and restoration.

EIS, Wireless Mobility Solutions (SIN 517312)

Find your GSATelecommunications Support Contact if you are unable to locate a solution or contract you are seeking.

Last Reviewed: 2021-09-13