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Welcome to our service driven ETS offerings. Below you will find services and the different contracts at your
disposal to acquire them.
Data Service
Dark Fiber Service (DFS) provides optical fiber
infrastructure (cabling and repeaters) in which the light is provided by the customer, using
their own optronics equipment, rather than by the carrier.
Ethernet Transport Service (ETS) provides layer-2
connections over the contractor's MPLS backbone to interconnect Agency LANs for Agency Intranet,
Extranet (business partners), and network access by remote or mobile users. In addition, ETS can
also be used for Ethernet circuits, instead of TDM-based PLS circuits.
Internet Protocol Service (DFS) provides layer-3
connections over the contractor's MPLS backbone for Agency Intranet, Extranet (business
partners), and remote access for employees to telework, in addition to access public Internet.
Optical Wavelength Service (OWS) provides
point-to-point, bi-directional optical connections of very high data rates over the contractor's
fiber optic cables.
Private Line Service (PLS) provides a closed
network data transport service consisting of dedicated duplex transmission connectivity between
two or more designated end points over which agency service applications traverse at
agency-specified bandwidths.
Synchronous Optical Network Service (SONETS)
provides end-to-end optical synchronous transmission over the contractor's SONET network - high
reliability with self-healing and robust network management.
Virtual Private Network Service (VPNS) provides
encrypted point-to-point layer-3 IP connections over the contractor's MPLS backbone for Agency
Intranet, Extranet (business partners), and network access by remote or mobile users.
Internet Protocol Voice Service (IPVS) provides
voice communications service and telephony features to agencies using VoIP over a managed IP
network. IPVS supports voice calls, whether initiated from on-net or off-net locations, to be
connected to all on-net and off-net locations by direct dialing.
Circuit Switched Voice Service (CSVS) supports
voice calls from TDM-based PBX and CO/Centrex at on-net or off-net locations to be connected to
all on-net and off-net locations by direct dialing.
Toll Free Service (TFS) provides inbound toll free
voice calling from the public and the agency personnel. TFS also supports call centers by
providing intelligent call routing and Inverative Voice Response (IVR) to manage inbound calls.
Circuit Switched Data Service (CSDS) provides
dial-up full-duplex TDM-connection at different data rates for applications, such as on-demand
video conferencing.
Contact Center Service (CCS) provides end-to-end
customer service via multi-media contact channels (voice, fax, email, web site, etc) with
intelligent call routing and network call queue management.
Colocated Hosting Service (CHS) provides secure
location with cage, racks, and site surveillance for hosting Agency datacenter equipment (i.e.
Government Furnished Property). The service also includes dedicated connection from the Agency
site and access to the public Internet.
A Private Cloud IaaS solution includes virtual
machines, storage, and server hosting. The cloud platform provides necessary network
infrastructure (e.g., LAN, load balancer, and firewall), security components, storage backup,
continuity of operation, and disaster recovery services.
Private Cloud PaaS provides software tools for
applications development (DevOps), such as developer tools, testing tools, and database systems
hosted in the contractor's cloud, and, accessed from Agency Intranet and/or by remote users.
Private Cloud SaaS provides software and
applications, such as email or Customer relationship Management (CRM) tools hosted in the
contractor's cloud; and, accessed from agency intranet and/or by remote agency users.
Content Delivery Network Service (CDNS) delivers
agency content to Web browsers with fast response time by cashing content at contractor's
Internet sites worldwide.
Wireless Service (MWS) supports cellular voice and
data calls for voice, messaging, and access to public Internet with various pricing plans,
including the purchase of smartphones.
The design, development, operation, and maintenance
of a networked infrastructure of computing resources, digital sensors, actuators, and human
interfaces combined into systems to achieve specific goals.
Commercial Mobile Satellite Service (CMSS) provides
voice, data, and Internet services to land-based, maritime, and aeronautical users for one- or
two-way communications via satellite between CMSS users, or between CMSS and wireline and
wireless users.
Commercial Fixed Satellite Service (CFSS) provides
satellite transponder capacity at customer-specified bandwidths between two or more specified
end points for Agency voice and data applications.
Managed Network Service (MNS) allows an agency to
obtain design, and engineering, implementation, management, and maintenance services for agency
networks. The contractor will be the agency's sinlge point of accountability for all operations,
maintenance, and administration activities.
Web Conferencing Service (WCS) provides interactive
audio/video conferencing solutions using web browser interfaces over the internet and the
agency's intranet, including the sharing of documents and applications.
Unified Communications Service (UCS) provides a
single interface for an agency's communications subsystems, such as voice, messaging, presence,
voice mail, email and vidoe/audio/web conferencing.
Managed Trusted Internet Protocol Service (MTIPS)
provides cyber security, in accordance with OMB and DHS mandated TIC v2.2 requirements, for all
external connections to public Internet, Extranet, and Cloud Service Providers.
Managed Security Service (MSS) provides cyber
security capabilities, such as authentication, anti-virus, anti-malware/spyware, intrusion
detection, and security event managament.
Managed Mobility Service (MMS) allows personal and
Agency-owned mobile devicies (smartphones and tablets) to access agency networks in accordance
with the agency's IT security policy.
DHS Intrusioin Prevention Security Service (IPSS)
provides DHS with intrusion detection and protection capabilities to support ongoing and future
programs.
Access Arrangements (AA) provides access circuits
to connect customer sites to contractor’s service network (e.g., VPNS Point of Presence (POP))
for service provisioning.
Each EIS service includes all labor necessary to
implement those services. Service Related Labor (LABOR) provides any additional labor necessary
to support the service.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration