GSA Global Supply has a team of liaison officers (LNO) team assigned to the Defense Logistics Agency’s Sustainment Operations Center (ASOC) in order to meet expanding GSA Global Supply and supply chain mission requirements. They work to connect with Outside Contiguous United State (OCONUS) customers and increase support to Department of Defense (DoD)’s overseas missions. The ASOC is the central point for real-time operational awareness in the combatant commands to provide a common operational picture and global updates for decision makers. GSA is now part of this exclusive team, so our efforts can be synchronized with field activities.
GSA’s presence at the ASOC permits access to the global operations environment and supply chain activities so GSA can build relationships with customers in multiple combatant commands. On a daily basis, LNOs work alongside DLA counterparts to interact with and support customers worldwide. They attend DLA planning sessions, briefings and Readiness Reviews and then interact with GSA acquisition and operations staff to enhance customer support at every step in the supply chain.
GSA-managed items support options include:
- Offline orders, typically a completed 1348-6, may be sent to LNOsupport@gsa.gov.
- GSA’s COCOM Supply Chain Manager can be reached at 703-605-3110 or 703-346-9331 (cell). These commercial numbers are staffed 8:00 a.m. – 4:30 p.m. ET.
- GSA’s National Customer Service Center (NCSC) operates continuously from 9:00 p.m. Sundays to 9:30 p.m. Fridays (ET) and can be reached at 800-488-3111 or by email at firstname.lastname@example.org. NCSC provides general assistance and will coordinate with the GSA COCOM Supply Chain Manager as needed.