2020 AFR Header Image

The U. S. General Services Administration (GSA) is composed of the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), 12 Staff Offices, and 2 independent offices and serves and supports more than 60 Federal departments and agencies. Headquartered in Washington, D.C., GSA delivers goods and services to its Federal customers through 11 regional offices.

Federal Acquisition Service

FAS has the unique responsibility of procuring goods and services for a vast array of Federal agencies and State, Tribal, and local governments. FAS maximizes the buying power of the Federal Government by negotiating prices on many products and services required by agencies for their daily operations. Each year, FAS supplies over $75 billion in information technology (IT) products, services, and solutions; telecommunications services; assisted acquisition services; travel and transportation management solutions; motor vehicles and fleet services; and charge card services. FAS has more than 225,000 leased vehicles in its fleet, issues 5.1 million charge cards on average, and provides personal property disposal services for the reuse of $1 billion in surplus property annually. Through its Technology Transformation Services and IT portfolios, FAS is developing and deploying Centers of Excellence. FAS works to improve the public’s experience with the Government by obtaining and sharing technology applications, platforms, and processes to make their services more accessible, efficient, and effective.

Public Buildings Service

PBS’s activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the Federal Government through new construction and leasing, while acting as a caretaker for Federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases more than 8,800 assets and maintains an inventory of more than 370 million square feet of rentable workspace. Within this inventory, PBS maintains approximately over 400 buildings on the National Register of Historic Places, provides high-quality facility and workspace solutions to more than 50 Federal agencies, disposes of excess or unneeded Federal properties, and promotes adopting innovative workplace solutions and technologies. PBS works with its Federal customers to design the 21st century workplace and reduce overall workspace needs and associated costs.

Staff Offices

The GSA Staff Offices support the enterprise. They ensure GSA is prepared to meet its customers’ needs on a day-to-day basis as well as in crises.

Office of Administrative Services (OAS)

OAS delivers innovative, responsive, and timely value-added solutions for GSA’s administrative, workplace, and information needs in ways that promote integrity, the efficient use of Government resources, and effective risk management.

Office of the Chief Financial Officer (OCFO)

OCFO provides enterprise-wide budget, financial management, financial analysis, robotics, performance management, strategic planning and payroll services to GSA business lines and Staff Offices.

Office of the Chief Information Officer (GSA IT)

GSA IT provides staff with ever-evolving technology to improve capabilities, productivity, mobility, agility, and cost savings. GSA IT solutions include mission supporting applications, laptops, mobile devices, collaborative cloud-based software, training, and technical support.

Office of Civil Rights (OCR)

OCR administers five programs related to Federal civil rights laws and regulations: Equal Employment Opportunity, Affirmative Employment, Nondiscrimination in Federally Conducted Programs and Activities, Environmental Justice, and Nondiscrimination in Federally Assisted Programs and Activities. OCR also administers the appeals process for administrative grievances that GSA employees file.

Office of Congressional and Intergovernmental Affairs (OCIA)

OCIA maintains agency liaison with Congress; prepares and coordinates the GSA annual legislative program; communicates the GSA legislative program to Office of Management and Budget (OMB), Congress, and other interested parties; and works closely with OMB to coordinate and clear all proposed legislation affecting GSA.

Office of Customer Experience (OCE)

OCE works with internal clients to enhance relationships with customers, industry partners, and both internal and external stakeholders. OCE improves the end-to-end experience of GSA customers by aligning operations to customer needs. OCE uses human centered design approaches to promote three key behaviors: conducting representative customer research; synthesizing findings into actionable insights; and making incremental, measurable, and customer-focused improvements.

Office of General Counsel (OGC)

OGC provides legal advice and representation to GSA, serves as GSA’s designated agency ethics official, and manages the agency’s ethics program. OGC also manages GSA-wide claims under the Federal Tort Claims Act

Office of Government-wide Policy (OGP)

OGP uses policies, data, and strategy to drive efficiency and management excellence across the Federal Government for key administrative areas, including travel and transportation, acquisition, fleet management, information technology modernization, and real estate management. OGP helps influence agency behavior in these areas by developing Governmentwide policy and performance standards, conducting data analysis and benchmarking, and transparently reporting Government-wide data.

Office of Human Resources Management (OHRM)

OHRM delivers comprehensive human resources services and solutions to GSA and its employees. OHRM works with GSA Services and Staff Offices to attract, motivate, develop, retain, and reward employees to maintain and enhance a mission-ready workforce.

Office of Mission Assurance (OMA)

OMA ensures resilience and continuity of the agency’s critical business processes by integrating and coordinating activities across all domains of security (physical, personnel, and industrial); Homeland Security Presidential Directive-12 (HSPD-12) credentialing; emergency management; and contingency and continuity planning. OMA provides an enterprise-wide approach to mission assurance planning while ensuring GSA facilities, people, and assets are safe and secure nationwide.

Office of Small and Disadvantaged Business Utilization (OSDBU)

OSDBU partners with GSA mission delivery and -support offices to meet and exceed statutory prime and subcontracting small business and socioeconomic small business goals. To achieve this, OSDBU promotes access to GSA’s nationwide procurement opportunities, and trains the acquisition workforce and small and disadvantaged businesses.

Office of Strategic Communication (OSC)

OSC works with internal clients to build and execute effective communication strategies to meet their business goals. OSC also manages the agency’s internal communication channels, media affairs operations, brand and visual design guidelines, and web content and design guidelines.

Other Offices

Office of the Inspector General (OIG)

OIG is responsible for promoting economy and efficiency. OIG also detects and prevents fraud, waste, and mismanagement in GSA programs and operations.

Civilian Board of Contract Appeals (CBCA)

CBCA is an independent tribunal housed within GSA. Its primary responsibility is to adjudicate contract disputes between civilian Federal agencies and contractors under the Contract Disputes Act.

Last Reviewed: 2021-02-01