Customer Service

CX Day in government: How we all shape the customer journey

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During National Customer Service Week, it’s a great time for organizations across industry and government to celebrate putting customers first and think about what we can do to improve their end-to-en...
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Consider Special Needs, Make a Plan to Be Prepared for Emergencies

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The likelihood that you and your family will recover from an emergency tomorrow often depends on the planning and preparation done today. While each family’s abilities and needs are unique, every individual can take steps to prepare for all kinds of...
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GSA-DHA Health IT Partnership

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Recently, General Services Administration’s Federal Acquisition Service (FAS) and the Defense Health Agency (DHA) entered into a strategic seven-year partnership representing an estimated $5.4 billion...
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