Customer Service

11 GSA employees received 2019 Service to Citizen Awards for mixing emerging technologies with customer service principles to better serve GSA customers and citizens.

GSA Employees Lauded for Modernizing Government Services


A focus on improving customer service is core to our operations. Just ask the 11 GSA employees who received 2019 Service to Citizen Awards.“Customer needs are factored into every business decision that we make at GSA,” said Anahita Reilly, GSA…

office workers using headsets

CX Day in Government: How GSA uses data to improve customer experience


A recent Customer Experience (CX) industry report illustrates a continued shift in what the public expects from its government. As more and more private sector companies are leveraging technology and analytics to rapidly respond to customer needs,…

GSA Fleet Offers Partner Agencies Cost Savings, New Technology & User-Friendly Tools Banner

GSA Fleet Offers Partner Agencies Cost Savings, New Technology & User-Friendly Tools


It's important to take time every so often to reflect on the work we're doing for our customers. In the first of two blogs, we told you how leasing through GSA Fleet enables customers to enjoy the latest vehicle technology while staying within their…

CX Day in government: How we all shape the customer journey


During National Customer Service Week, it’s a great time for organizations across industry and government to celebrate putting customers first and think about what we can do to improve their end-to-end experiences. When you think this big, it can be…

Two people in business attire

GSA builds strong customer relationships through the Federal Executive Board


On February 9, President Obama submitted to Congress a fiscal year 2017 budget request that reflects his commitment to making investments in federal infrastructure and transforming how the government manages cybersecurity through the proposal of a $3.1…

Consider Special Needs, Make a Plan to Be Prepared for Emergencies


The likelihood that you and your family will recover from an emergency tomorrow often depends on the planning and preparation done today. While each family’s abilities and needs are unique, every individual can take steps to prepare for all kinds of…

GSA’s Federal Strategic Sourcing Initiative For Office Supplies Third Generation dashboard

Get a Closer Look into Your Agency’s Office Supplies Savings and Spend


Looking for more data on your agency's office supplies purchases? Need to know how much your agency is spending in certain cities and states, or how much of the agency's spending is going to small business? A new tool from GSA's Federal Strategic Sourcing…

GSA-DHA Health IT Partnership


Recently, General Services Administration’s Federal Acquisition Service (FAS) and the Defense Health Agency (DHA) entered into a strategic seven-year partnership representing an estimated $5.4 billion in spend for critical Health IT services and…

Last Reviewed: 2023-03-27