U.S. General Services Administration
Customer Service
A focus on improving customer service is core to our operations. Just ask the 11 GSA employees who received 2019 Service to Citizen Awards.“Customer needs are factored into every business decision that we make at GSA,” said Anahita Reilly, GSA…
A recent Customer Experience (CX) industry report illustrates a continued shift in what the public expects from its government. As more and more private sector companies are leveraging technology and analytics to rapidly respond to customer needs,…
It's important to take time every so often to reflect on the work we're doing for our customers. In the first of two blogs, we told you how leasing through GSA Fleet enables customers to enjoy the latest vehicle technology while staying within their…
During National Customer Service Week, it’s a great time for organizations across industry and government to celebrate putting customers first and think about what we can do to improve their end-to-end experiences. When you think this big, it can be…
On February 9, President Obama submitted to Congress a fiscal year 2017 budget request that reflects his commitment to making investments in federal infrastructure and transforming how the government manages cybersecurity through the proposal of a $3.1…
The likelihood that you and your family will recover from an emergency tomorrow often depends on the planning and preparation done today. While each family’s abilities and needs are unique, every individual can take steps to prepare for all kinds of…
Editor’s Note: This blog post was originally posted on the United States Court page here.…
Editor’s Note: This blog originally appeared on blog.USA.gov. …
Looking for more data on your agency's office supplies purchases? Need to know how much your agency is spending in certain cities and states, or how much of the agency's spending is going to small business? A new tool from GSA's Federal Strategic Sourcing…
Recently, General Services Administration’s Federal Acquisition Service (FAS) and the Defense Health Agency (DHA) entered into a strategic seven-year partnership representing an estimated $5.4 billion in spend for critical Health IT services and…