Sylized illustration of a laptop with browser, and three hands reaching for it, and a blue gridded background with many icons and a piece of paper and scissors, with text GSA Technology Impact

How GSA worked with stakeholders to improve federal ID website usability


This week, the Federal Identity, Credential, and Access Management (FICAM) unveiled a new website look for! FICAM’s updated site provides the best management practices for federal agencies to enable access to systems and facilities…

Ask USDA Info Graphic

GSA Partner, USDA, Delivers Enhanced Contact Center Experience for Customers


Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA…

Centers of Excellence

Moving Beyond Modernization: Adapt to Better Serve the Public


Fostering a culture of innovation is core to the mission of the Centers of Excellence within the Federal Acquisition Service Office of Technology Transformation Services at GSA. One center specifically, the Artificial Intelligence Center of Excellence (AI…

two men brainstorming on whiteboard

Collaborating for Better Design, Technology and User Experience


In February 2018, the White House released its implementation plan [PDF] to modernize IT infrastructure across the federal government. As a result, several initiatives are underway to achieve this goal. Paying specific attention to mobile friendliness,…

Last Reviewed: 2021-12-23