An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Automated Contact Center Solutions (ACCS) SIN 561422
GSA’s IT Solutions Subcategory Special Item Number for Automated Contact Center Solutions (ACCS) supports the vision of providing the public with ready access to government information and services, and helping agencies ensure timely, consistent, and accurate responses to citizen inquiries. ACCS provides federal agencies with easy access to a broad range of contact center services that will make that vision a reality.
The Customer Engagement and Solutions Development Division (CESDD) manages the program activities under the SIN Automated Contact Center Solutions. Please address any questions to the CESDD team at contactcenter@gsa.gov.
Benefits
Access to modern contact center paradigms help to ensure improved customer experience.
With the ACCS SIN, the ordering agency can:
Acquire the technology and professional services needed for contact centers;
Combine ACCS SIN with other SINs to obtain the additional support needed for completing the contact center acquisition;
Access pre-vetted, experienced contact center solution contractors providing the complete range of contact center solutions and services;
Set up Blanket Purchase Agreements (BPAs) for recurring needs or indefinite requirements over several years;
Meet socio-economic goals with awards to small businesses and other qualified vendors;
Reduce procurement lead times, with no synopsis required;
Negotiate further discounts to the pre-established ceiling prices;
Set up terms and conditions at the master contract level;
Customize terms and conditions at the task order level;
Use simplified procurement process for services;
Keep complete control over the acquisition process from start to finish;
Make sure good prices and performance through sufficient competition; and
Meet diverse agency requirements using a flexible pricing structure.
How to Buy Automated Contact Center Solutions
Federal, state, local, tribal, and other eligible entities who want to purchase Automated Contact Center Solutions can use the IT Solutions Subcategory procurement process. Visit the How to Order page for step-by-step instructions and resources. View the Automated Contact Center Solutions SIN Vendors on eLibrary.
How to Sell through the Automated Contact Center Solutions SIN
Automated Contact Center Solution providers can apply to sell through the ACCS SIN by downloading the MAS Information Technology Package with detailed instructions.
Legacy Schedule 70 Contract Holders
Send a modification to add the ACCS SIN to your current contract through GSA's eOffer/eMod portal.
Industry Partners without an Existing MAS Contract
Follow the steps in the online guide to preparing and submitting an offer.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration