Our community
We help agencies across the federal government overcome the technical, management, and operational challenges that arise in designing and deploying an effective RPA program. Our 1,600+ members come from over 100 departments and agencies.
We help federal government agencies convert RPA enthusiasm into action. We help federal agencies develop programs that:
- Are cost effective and auditable.
- Avoid common pitfalls.
- Make a significant impact.
Our publications
We share several major publications with FedRPA COP members.
State of Federal RPA Report
The annual State of Federal RPA Report assesses the maturity and impact of RPA programs across the federal government, identifies federal RPA trends, and highlights best practices for future deployment. The 2024 report showed growth in automations, and how RPA teams have used them with a targeted focus on agency mission delivery and improving citizen service.
Federal RPA Use Case Inventory
We publish the Federal RPA Use Case Inventory every fall. The inventory has a lot of useful information for federal RPA program managers to get ideas for automations, like function, software, cost and time savings, operations and maintenance, and more. In 2024, we collected 2,739 use cases.
RPA Playbook
Our RPA Playbook and Internal Controls Addendum give federal agencies a detailed primer for initiating a new RPA program, as well as clear guidance for how to evolve existing RPA programs to achieve increased performance and maturity.
Join us
If you are a federal employee with an email address that ends in .gov or .mil, email FedRPA-subscribe-request@listserv.gsa.gov and nothing in the subject. If you are a federal contract employee, first get permission from your employer, be sure your participation aligns with the terms and conditions of the contract with the federal government, then join using your .gov or .mil email address.
What you can expect by joining
Members of our community of practice enjoy access to:
- Knowledge-sharing events, like webinars and office hours.
- Publications, newsletters, and other valuable guidance on best practices.
- Information on governmentwide insights and trends.
- Connections to other members and help to solve common challenges.
- Mentorship and networking opportunities.
Our impact
“This community has supported, coached, and trained RPA practitioners across the government, assisting all programs with their RPA journey. I have received months of focused program manager mentorship from amazing and experienced RPA leaders from other agencies, all orchestrated by this group. This, combined with the hundreds of other educational and coaching sessions that the community of practice has orchestrated, have ensured that the federal government had the tools needed to start, continue, and mature RPA programs.”
— RPA lead at Department of Interior
“Our team at U.S. Customs and Border Protection discovered the Fed RPA COP in 2023, and their guidance on RPA initiatives has been invaluable. As RPA was new to us, the monthly talks hosted by Fed RPA COP and presentations from other federal agencies have been excellent learning opportunities. The annual State of RPA reports have provided significant insights, but the RPA Playbook published by the team proved most valuable for scaling our program. It demonstrated effective ways to capture user value, justify funding, improve customer service, and collect feedback. Additionally, the team facilitated connections with other agencies, allowing us to learn about their use cases and implement similar solutions.”
— RPA lead at U.S. Customs and Border Protection
Need more help?
Send your questions or comments to RPA_COP@gsa.gov.
News and updates
Blog: GSA calls on federal emerging tech leads to form RPA Community of Practice
Video: Automation in federal work: Robotic process automation
U.S. General Services Administration
