U.S. General Services Administration
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Automated Contact Center Solutions
Features and benefits
Automated Contact Center Solutions - Special Item Number 561422 helps your agency engage citizens and answer inquiries timely, accurately and consistently. ACCS includes:
- Artificial Intelligence
- Callback
- Chat bots
- Email delivery
- Hosted online ordering
- Hosted email web form
- Hosted FAQ service
- Interactive Voice Response
- Robotic Process Automation
- Text-to-speech
- Voicemail
- Voice/speech recognition
- Web callback
Buy on MAS
Eligible agencies: Federal, state, local, tribal
MAS Solicitation: IT Solutions SIN 561422
NAICS: IT Outsourcing
PSC: IT Outsourcing
Vendor list: eLibrary
Eligible agencies can order on Multiple Award Schedule by issuing an RFI or RFQ to vendors through eBuy and GSA Advantage.
State, local, territorial, and tribal governments may be able to purchase through Cooperative Purchasing and Disaster Purchasing programs.
- eLibrary for solicitations, terms, socio-economic status
- Guidance and tools for MAS buyers
- GSA Advantage for vendor catalogs, price lists, and more
- Market Research as a Service tool
- Assisted Acquisition Services for cradle to grave buying support
- All available offerings on MAS IT
You can combine SINs to meet your requirements, and may have the option to set-aside the requirement for one or more socio-economic categories. Blanket Purchase Agreements are a great option for recurring needs and can help your agency meet strategic sourcing, compliance requirements, and socio-economic goals.
Sell on MAS
Current contract holders can submit a modification to add a SIN in the eOffer/eMod portal.
If you’re new to MAS, follow the MAS Roadmap guidance for preparing and sending an offer. You may be eligible to use FASt Lane, which can get you selling on schedules even faster.
Need help? Contact the Vendor Support Center.
Resources
- GSA IT Solutions Navigator
- GSA Market Research as a Service
- GSA Scope Review Tool
- FedRAMP and FedRAMP Marketplace
- GSA Infrastructure Optimization Center of Excellence