Automated Contact Center Solutions

Automated Contact Center Solutions, or ACCS, help your agency engage citizens and answer inquiries timely, accurately and consistently, while supporting the vision of providing the public with ready access to government information and services.

The scope of ACCS includes Artificial Intelligence, chat bots, Robotic Process Automation, Interactive Voice Response, voice/speech recognition, text-to-speech, voicemail, callback, web callback, email delivery, hosted online ordering, hosted email web form, and hosted FAQ service.

How do I buy ACCS?

Agencies can order through eBuy and GSA Advantage and issue an RFI or RFQ to vendors using Special Item Number 561422. 

Combine SINs to meet your requirements or try a blanket purchase agreement to easily fill recurring needs. You can also set aside the requirement for one or more socio-economic categories including but not limited to small businesses, veteran-owned businesses, and women-owned businesses.

• Cooperative Purchasing for state, local, and tribal governments
• Market Research as a Service to determine your options
• Assisted Acquisition Services for cradle to grave support 

Need program support or subject matter expertise? Reach our team at contactcenter@gsa.gov.

How do I sell ACCS?

Our FASt Lane and Startup Springboard vendor onboarding programs can get you selling on Schedules even faster. 

Need help? Contact the Vendor Support Center. 

Resources

• GSA IT Solutions Navigator
• GSA Market Research as a Service (MRAS)
• GSA Scope Review Tool
• FedRAMP
• FedRAMP Marketplace
• GSA Infrastructure Optimization (IO) Center of Excellence (CoE)

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