Contact us
Call: 855-482-4348
Hours for live chat and calls:
Sun 8 p.m. - Fri 8:30 p.m. CST
Email: ITCSC@gsa.gov
An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock
( )
or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
MAS Solicitation - IT Solutions SIN 561422
NAICS: IT Outsourcing
PSC: IT Outsourcing
Vendor list (eLibrary)
Eligible users: Federal, state, local, and tribal agencies; some international organizations; some universities (incl. hospitals); some government/private partnerships; government contractors
Automated Contact Center Solutions, or ACCS, help your agency engage citizens and answer inquiries timely, accurately and consistently, while supporting the vision of providing the public with ready access to government information and services.
The scope of ACCS includes Artificial Intelligence, chat bots, Robotic Process Automation, Interactive Voice Response, voice/speech recognition, text-to-speech, voicemail, callback, web callback, email delivery, hosted online ordering, hosted email web form, and hosted FAQ service.
Agencies can order through eBuy and GSA Advantage and issue an RFI or RFQ to vendors using Special Item Number 561422.
Combine SINs to meet your requirements or try a blanket purchase agreement to easily fill recurring needs. You can also set aside the requirement for one or more socio-economic categories including but not limited to small businesses, veteran-owned businesses, and women-owned businesses.
Need program support or subject matter expertise? Reach our team at contactcenter@gsa.gov.
Submit a modification to add a SIN in the eOffer/eMod portal.
Follow the MAS Roadmap guidance for preparing and sending an offer.
Our FASt Lane and Startup Springboard vendor onboarding programs can get you selling on Schedules even faster.
Need help? Contact the Vendor Support Center.
Call: 855-482-4348
Hours for live chat and calls:
Sun 8 p.m. - Fri 8:30 p.m. CST
Email: ITCSC@gsa.gov