U.S. General Services Administration
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Software Maintenance Services
Upcoming MAS buying updates
Our MAS buying content will be revised to align with Federal Acquisition Regulation changes. Visit the Revolutionary FAR Overhaul to find streamlined FAR parts and agency deviations. Share feedback at MBX.OMB.OFPPv2@OMB.eop.gov.
Special Item Number 54151
Eligible agencies: Federal, state, local, and tribal
MAS Solicitation: IT Software
NAICS: IT Professional Services
PSC: Products
Vendors:(eLibrary)
Features and benefits
Our Best-in-Class Software Special Item Numbers, or SINs, leverage GSA’s improved terms and conditions, benefit from more competition from new and emerging companies, and keep pace with rapid technology changes and new offerings:
- No need to negotiate terms and conditions from scratch — includes approved end user license agreements/commercial service agreements.
- Benefit from more competition from new and emerging companies.
- Keep pace with rapid technology changes and new offerings.
- Trade Agreement Act-compliant software products.
- Improved compliance with National Defense Authorization Act.
Supply chain risk management is a foundational feature of MAS IT offerings. By awarding to industry partners with solid enterprise SCRM plans, we help address the cybersecurity vulnerabilities associated with IT products.
Scope
Software Maintenance Services includes person-to-person communications regardless of the medium used to communicate and covers various services that are typically charged commercially. These services are telephone support, online technical support, customized support, and/or technical expertise.
Software Maintenance as a Product is billed at the time of purchase and is used for the purpose of maintaining the operability and usability of the software product by publishing patches, updates, or upgrades, for example, publication of patches to keep the software free of bugs or defects. Software Maintenance Services are billed in arrears in accordance with 31 U.S.C. 3324.
Looking for term and perpetual software licenses and maintenance? Check out our Software Licenses SIN.
Free scope compatibility reviews
Did you know we offer free scope compatibility reviews? This unique benefit of working with GSA can help reduce the risk of protest and improve acquisition outcomes.
News, events, and training
Find the latest updates for industry and government by visiting and subscribing to the Cloud and Software Interact Group.
Buy through MAS
Multiple Award Schedule is a fixed price with economic price adjustment Indefinite Delivery Indefinite Quantity contract, and is open to federal, state, local, and tribal agencies. Some organizations may be eligible to use Cooperative Purchasing and Disaster Purchasing programs.
More than half of our industry partners are small businesses, and you can mandate or indicate a preference for small businesses and other set-asides.
When you’re ready to buy, issue requests to vendors through eBuy and GSA Advantage. Review the OMB Software Acquisition memo for guidance as applicable to your agency. Search the FedRAMP Marketplace for offerings with a FedRAMP designation, a list of federal agencies using FedRAMP Authorized offerings, and FedRAMP-recognized assessors/auditors that can perform a FedRAMP assessment.
Sell through MAS
Current contract holders can submit a modification to add a SIN in the eOffer/eMod portal. If you’re new to MAS, follow the MAS Roadmap guidance for preparing and sending an offer. You may be eligible to use FASt Lane, which can get you selling on schedules even faster.