Telecommunications Services Customer Support

How We Can Help You

We are committed to providing timely and quality customer service. We help support federal agencies define business needs and provide solutions of telecommunications and enterprise infrastructure services. Our dedicated teams of Solutions Brokers (SBs) are prepared to help agencies with acquisition planning and execution efforts for each of our telecom contracts.

Our SBs can assist agencies with defining business requirements, develop solicitations, acquisition planning and task order execution efforts. SBs also coordinate with other organizations support of life-cycle project management and implementation, service ordering and delivery of vendor services.

Our SBs provide agencies with a single point of contact for assistance with Networx (Enterprise and/or Universal) and WITS3 related activities such as inventory, delivery of vendor services, vendor billing, dispute resolution and service level agreement (SLA) management, and service order notification.

For assistance, find your Solutions Broker by inserting your agency in the search box of the support table below.

Enterprise Technology Solutions (ETS) Solutions Broker Support Table

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Last Reviewed: 2023-04-27