Reimbursable Services (RS) Program

About RWAs | Billing & Payment | Policy & Guidance | Training & FAQs | eRETA Portal

Reimbursable Work Authorizations (RWAs) are formal agreements between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA's direct and indirect costs.

Recent updates to the RS Program

Customer Direct Data Entry Rights and Integrated Digital Signatures. See for more details!

Looking foRWArd to some Client Enrichment Series (CES) Presentations? How about some RWA March Madness?

  • eRETA eNCORE - March 1st, 1-3pm ET: We invite you to learn about the Digital RWA Movement and how to use eRETA to enter, digitally sign, and submit RWAs electronically to GSA! Click here to register!
  • RWA Program Updates - March 15th, 1-3pm ET: We invite you to an overview session on RWA Program Updates, including updates to our newly published RWA National Policy Document, along with some process and systems updates. Registration link forthcoming!

National Policy Document for RWAs

This document disseminates the RWA National Policy Document, in its entirety, with the goal of promoting clear and consistent understanding of the Reimbursable Services Program and governing policies.

National Policy Document for Reimbursable Work Authorizations [PDF - 3 MB] December 2017

eRETA - External RWA Entry & Tracking Application

This is a customer portal for RWA information integrated with GSA's financial management system providing users real-time access to RWA project and financial information.

Recent Updates: Customer Direct Data Entry Rights and Integrated Digital Signatures. See for more details!

For instructions on obtaining access to eRETA, visit the eRETA RWA Customer Portal site.

PBS Extranet Portal
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Submitting an RWA to GSA

Option 1: Customer Direct Data Entry via eRETA (preferred) - Customers are encouraged to use eRETA to electronically submit RWA Work Requests to GSA. After submitting a request for a project/service in eRETA, eRETA automatically routes the request to the appropriate GSA regional POC, who then works with the customer to further develop requirements and build out the RWA. See the two links above for more information regarding eRETA access, as well as user guides and video demonstrations outlining how to utilize this new functionality!

Option 2: Manual method - After working with a GSA PBS representative to develop requirements, customers may email their signed RWA Form 2957 to the region where the project/service will be delivered. Regions 2, 4, 5, 6, 7, and 10 have centralized mailboxes for this purpose. For other regions, customers should submit their RWA to the PBS representative they worked with to develop their requirements. To locate a PBS representative for assistance, please contact the RWA Manager (see map further below) in the region where the work will be delivered.

Region 2 (NY, NJ, Caribbean)
Region 4 (GA, TN, NC, SC, KY, AL, MS, FL)
Region 6 (MO, IA, NE, KS)
Region 7 (TX, NM, OK, AR, LA)
Region 10 (WA, OR, ID, AK)
For all other regions RWA Manager

Note: Please ensure to download and save the form to your computer/device before using as the form is only compatible when opened directly in Adobe Acrobat or Adobe Reader software. The form will not work if using the Adobe Plug-in for Google Chrome, Internet Explorer, or any other web browser.

RWA Questions?

For questions about the RWA Program, Process, or Policy please contact us at and we would be more than happy to provide further assistance!

For region or project specific RWA questions, please use the RWA Managers Map [PDF - 249 KB] or list [PDF - 108 KB] to contact the appropriate PBS RWA Manager.

RWA Managers Map (February 2017)

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