Reimbursable Services (RS) Program

RS Program Main page R9 projects
Top, from left: 50 United Nations Plaza Federal Office Building (Blake Marvin/HKS, Inc) United States Courthouse, Los Angeles (Bruce Damont) San Ysidro Land Port of Entry (Courtesy GSA)

The RS Program establishes consistency across GSA regions regarding the intake, acceptance, completion, and closeout of Reimbursable Work Authorizations (RWAs) and RWA Work Requests.

Reimbursable Work Authorizations (RWAs) Formal agreements between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA's direct and indirect costs.
RWA Work Requests (WRs) Sent by a customer to PBS as an identification of a need for a project or service. A WR does not become an RWA until requirements are developed and it is signed by the customer and PBS.

For a visual of the Work Request-RWA Process, click here [PDF - 15 KB].

How do I submit RWAs and RWA Work Requests to GSA?

Are you a Federal customer? (Federal customers include all Executive Branch agencies and the Judiciary)

  • If yes, then you must use eRETA to electronically submit all RWA and RWA Work Request information to GSA. Visit for information on gaining eRETA access as well as training materials on how to use the system.

Are you a non-Federal customer? (non-Federal customers include private entities and state and local governments)

  • If yes, contact the appropriate Regional RWA Manager who will ensure your request is routed to the appropriate regional POCs to develop requirements on your project or service. Once requirements are fully developed you’ll complete the RWA Form 2957 and send to the same Regional RWA Manager.

Questions on RWA Policy, Training, Billing, or eRETA?

Visit any of the RS Program pages using the left navigation bar. If you can't find an answer to your question, visit the "Contact Us" page where you'll find a list of contacts who can help you with what you need.

The shortcut to this RS Program Overview page is

Last Reviewed: 2020-12-09