Reimbursable Services Program

About RWAs | Billing & Payment | Policy & Guidance | Training & FAQs | eRETA Portal

Recent updates to the RS Program

Customer Direct Data Entry Rights and Integrated Digital Signatures. See for more details!

RWA 2957 Form

The centerpiece of the Reimbursable Services Program is the Reimbursable Work Authorization (RWA) Form 2957. This form provides written documentation of a formal agreement between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA's direct and indirect costs.

In September 2016, a revised version of the RWA 2957 Form [PDF - 680 KB] was released. GSA will reject any RWA provided on any previous version of the form and request the agency re-submit their RWA on the 9/2016 version.

Note: Please ensure to download and save the form to your computer/device before using as the form is only compatible when opened directly in Adobe Acrobat or Adobe Reader software. The form will not work if using the Adobe Plug-in for Google Chrome, Internet Explorer, or any other web browser.

RWA Form Revision Customer Letter [PDF - 50KB]: Letter sent to customer agencies announcing release of revision to RWA Form 2957.

National Policy Document for RWAs

This document disseminates the RWA National Policy Document, in its entirety, with the goal of promoting clear and consistent understanding of the Reimbursable Services Program and governing policies.

National Policy Document for Reimbursable Work Authorizations [PDF - 2,574 KB] January 2016

eRETA - External RWA Entry & Tracking Application

This is a customer portal for RWA information integrated with the financial system providing users real-time access to RWA project and financial information.

Recent Updates: Customer Direct Data Entry Rights and Integrated Digital Signatures. See for more details!

For instructions on obtaining access to eRETA, visit eRETA RWA Customer Portal site.

Submitting an RWA to GSA

After working with a GSA PBS representative to develop your agency's requirements, you may email your signed RWA Form 2957 to the region where the project and/or service will be delivered. Regions 2, 4, 5, 6, 7, and 10 have centralized mailboxes for this purpose. For other regions, submit your RWA to the PBS representative you worked with to develop your requirements. To locate a PBS representative for assistance, please contact the RWA Manager (see map further below) in the region where the work will be delivered.

Region 2 (NY, NJ, Caribbean)
Region 4 (GA, TN, NC, SC, KY, AL, MS, FL)
Region 6 (MO, IA, NE, KS)
Region 7 (TX, NM, OK, AR, LA)
Region 10 (WA, OR, ID, AK)
For all other regions RWA Manager

RWA Questions?

For questions about the RWA Program, Process, or Policy please contact us at and we would be more than happy to provide further assistance!

For region or project specific RWA questions, please use the RWA Managers Map [PDF - 246 KB] or list [PDF - 108 KB] to contact the appropriate PBS RWA Manager.

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