eRETA RWA Customer Portal

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The paper/PDF version of the GSA 2957 is no longer accepted from Federal customers. Federal customers are required to send all RWA and Work Request information to GSA via eRETA.


eRETA is the customer portal for RWA information integrated with GSA's financial management system, providing users real-time access to RWA project and financial information.

Customers log into eRETA via the PBS External Portal ( Please visit our "How do I access eRETA page" for information on setting up your account.

RETA logo September 2018



What does eRETA allow me to do?

  • Electronically submit new work requests
  • Enter your information directly into the system
  • Make edits/create amendments
  • Upload documentation to maintain an "RWA File"
  • Search and download all kinds of RWA information

Click HERE [PDF - 177 KB] for an eRETA one-pager providing background and benefits of using the system!

Upcoming Presentations

Kick off the new Fiscal Year with eRETA! Register below for one of our training sessions to learn how to electronically manage your RWAs! These presentations are part of GSA's Client Enrichment Series. More info can be found at

  • eRETA Digest - features highlights from past Overview and Advanced sessions
  • eRETA Advanced - How do I...? Feature Focus Sessions (attending an Overview session and gaining access to eRETA are strongly encouraged prior to attending these advanced sessions)

How Can I Use the Direct Data Entry Features?

  • Have an existing eRETA user ID? Email us at to request an upgrade to the Data Entry role, and make sure to copy your supervisor and let us know that he/she is copied and affirms your need for upgraded access.
  • No eRETA user ID yet? Follow the three step "eRETA User Account Request Process" outlined on the "How Do I Access eRETA" page on the navigation bar to the left. Step 1 will ask you if you want the Read Only role or Data Entry role.

How Can I Use the Digital Signature Feature?

  • Everyone already has it, no user ID to eRETA is required. Signers just need a valid email address. See the "User Guide - Requesting and Applying Digital Signatures" below for more information on using Digital Signatures.

What are RETA and eRETA?

  • The RWA Entry and Tracking Application (RETA) is a web-based application used by GSA-PBS and customer agencies to automate and manage RWAs.
    • While eRETA stands for external RWA Entry and Tracking Application, eRETA and RETA are technically one application; the primary difference is that GSA employees log in internally (via PBS Portal) whereas customer agency users log in externally (via
      • NOTE: To help avoid login issues, only use as your browser's eRETA bookmark. Bookmarking any other link may result in difficulties logging into the PBS external Portal where eRETA is located.
    • Despite the combined name of the single application, customer agency users should continue to refer to the RWA application as eRETA, continue to access this page using the shortcut, and continue to email questions/issues to
  • All Customer agency users have access to the following screens:
    • RWA Search - basic Read-only view of all RWA Data Entry Screens representing the fields on the RWA 2957 Form
    • Financial Review Search - provides RWA Financial Activity sliced and diced in a variety of ways
    • Documentation Search - provides access to an electronic documentation file of all related documents for a given RWA
    • Estimate Search - provides access to Summary Cost Estimate and Overtime Utility Estimates and their related Data Entry screens (Read-only)
  • As noted at the top of the page, Customer agency users also have the ability to:
    • Identify and submit new project or service needs (known as "RWA Work Requests") directly to GSA via the eRETA application, as well as
    • Enter and submit new and amended RWAs directly to GSA via the eRETA application, as well as
    • Use eRETA's digital signature solution, where the signer receives an email to digitally sign the RWA (and doesn't even need eRETA access to do so!)

RWA Billing Statements - VCSS

RWA Billing statements are not posted in eRETA, however they are available online. Go to the "Billing & Payment" section to learn how to obtain copies of RWA and HOTD Billing Statements.

PBS Customer Dashboard

The PBS Customer Dashboard provides access to project and occupancy information for federal agencies with space managed by PBS. One of the four views in the Dashboard is the "My RWAs" section, which gives high level information related to open (ongoing, not complete) RWAs. More information on the Dashboard can be found here. Also for a crosswalk detailing the various features and data elements included in the Dashboard versus eRETA, click here [PDF - 87 KB].

eRETA Questions?

Visit our "Training and FAQs" page for eRETA Frequently Asked Questions as well!

For questions about eRETA or for access issues, please contact us at and we would be more than happy to provide further assistance!

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Last Reviewed: 2020-01-15