Client Enrichment Series
PBS's Office of Portfolio Management and Customer Engagement offers regular "virtual classroom" webinars to help inform our customers about workplace initiatives, real property policies/processes and value-added services. The series of presentations are given by GSA experts and are open to federal clients nationwide. Continuous Learning Points (CLPs) are available for those who participate.
To receive invitations to these sessions, or for assistance with registration, please contact us at clientenrichmentseries@gsa.gov.
ATTENTION: Chicago-area customers -- The GSA Great Lakes Customer Forum is taking place on August 20th. See the PBS Customer Forums page for registration information for this in-person training and networking event.
Upcoming Presentations
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eRETA Training Beginning October 1, 2019 (start of FY2020), GSA’s online RWA Entry and Tracking Application (eRETA) application will become the official way for Federal customers to submit Work Requests and digitally signed Reimbursable Work Authorizations (RWAs). |
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September 10, 2019
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Download: Questions and Answers [PDF - 282 KB] | Presentation Video See how electronically managing your RWAs - from concept to close-out - can save your agency time and effort. Come to this session to learn how to gain access to eRETA, how to view your RWA project and financial information, and even how to enter your RWA information directly into the system! Using eRETA will help you automate the workflow between your agency and GSA as we collaborate to develop, submit, accept, execute, track and close out your RWA projects. Access to eRETA is not required to attend this training! Repeat sessions will also be available each month - so come back as often as you like!
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August 15, 2019 |
Since July 2018, we've been hosting monthly eRETA Basics - Overview Sessions so we can acquaint our customers with the tool and the new processes. You've asked some great questions over these past few months, both at these training sessions and via our eRETA@gsa.gov mailbox, so we've compiled a list of your Most Frequently Asked Questions about how to do different actions in the system - and we would like to highlight your "In eRETA, how do I...?" requests at these feature focused session, plus take some of your live "on air" requests so we can demonstrate key activities for you. Come to this session, and we'll help you get more comfortable executing your RWA program in the eRETA environment. Attending our "eRETA Basics - Overview Sessions" classes advertised above and gaining access to eRETA is strongly encouraged prior to attending these session.
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September 18, 2019 2 - 3 p.m. (eastern) Register Now "Virtual Classroom" |
Customer Dashboard Puts PBS Data At Your Fingertips Have you ever wondered what’s going on with your office alterations project? Or how much have you spent in overall rent last year? Well, get the answers and more by accessing our online PBS Customer Dashboard. See a demonstration of the easy to use tool that puts your key PBS data at your fingertips. View summary information, or drill down into specifics on your Projects, Occupancies, RWAs, and Rent. We'll explain the access request process, and provide resources that will allow you to confidently navigate the PBS Customer Dashboard on your own to meet your agency's project and financial management needs. |
Recent Presentations
| Date | Presentation Name |
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| May 16, 2019 |
GSA's Lease Analysis Tool -- Should I Stay or Should I Go? As your occupancy nears the end of the lease term - you and your PBS partners are faced with making critical decisions about your future housing needs. Is staying in place desirable and a potential option? What factors will the contracting officer typically consider when deciding whether to consider a succeeding lease procurement? This session will focus on succeeding lease procurements and how the Succeeding/Superseding Lease Analysis Tool is used by GSA PBS to help us present you with the best procurement strategy to meet your new workspace requirements. |
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March 21, 2019 |
Calculating and Billing for Overtime Utilities and Agency Program Equipment As a customer in GSA space, both Federally Owned and Leased, you'll likely find yourself in need of occasional services which are beyond the standard levels included via your monthly agency rent bill. Working together with your GSA representative to describe your needs, we can help you estimate these costs, establish the right payment vehicle, and get the services you need to keep your operations running smoothly for your staff and your clients. Come to this session to understand when Overtime Utilities and Agency Program Equipment costs are incurred, how we estimate them, what options there are for billing, and even what you might do to help mitigate these costs through the pursuit of projects to handle your special needs more effectively. |
| February 26, 2019 |
Service Expectations in GSA Federally Owned and Leased Buildings Whether your agency space is in a GSA Federally-owned or commercially leased location, understand what services you should expect to receive during your occupancy. Learn how GSA manages Federal space through an overview of the standard services; as well as the programs, tools and procedures that support facility management and ensure tenant satisfaction. Recognize the differences between standard and above standard services - what is included in your rent versus when supplemental reimbursable funding (RWA) will be required. For leased locations, learn about current lease management program efforts and the Lease Management Customer Guide, which highlights the Lease Administration Manager's (LAM) roles and responsibilities to serve you and protect the government's interests throughout the life of the lease. |
Presentation Archives
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Last Reviewed: 2019-08-07
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