Client Enrichment Series

PBS's Office of Portfolio Management and Customer Engagement offers free "virtual classroom" webinars to help inform our Federal customers about workplace initiatives, real property policies/processes and value-added services. Continuous Learning Points (CLPs) are available.

For invitations or for assistance with registration, please contact us at clientenrichmentseries@gsa.gov.

Thanks for joining us for the July PBS National Customer Forum - where GSA leaders, Federal government peers, industry and nonprofit experts explored the intersection of Real Estate, Human Capital and IT, in shaping the future of federal work.

See session and recording links [PDF - 134 KB]

Fast Track Space [PDF - 2 MB]
It's Easy Being Green! [PDF - 1 MB]
OASIS Overview [PDF - 1016 KB]
Space Utilization & Workplace Offerings Overview [PDF - 24 MB]
GSA PBS Customer Forum Summary v2 20230807 [PDF - 909 KB]

PBS National Customer Forum Speaker Biographies [PDF - 981 KB]

Upcoming Presentations

Date	Presentation name
Thursday, October 26, 2023 2p.m.-3:30p.m. EST Register Now!	New Tools for the New Workplace What will the office look like in 2030? As the federal government embraces new workplace concepts, PBS’s Workplace Offerings are here to help your organization develop and implement your new real estate strategies and support your evolving workplace culture. Federal Coworking GSA’s flagship Federal Coworking site, the Workplace Innovation Lab (WIL) is located in GSA HQ in Washington, DC. The WIL showcases the latest innovations in office design, furniture, and technology that enhance the hybrid work experience, promote health and wellness, and support “net zero” operations. Schedule a tour or reserve workspace to try-before-you-buy new space design, technology and furniture options. Not in DC? Six test sites across the country in major markets now offer federal employees opportunities to explore shared space and services in government-controlled buildings. Enjoy more flexibility and less friction with fully furnished, Wi-Fi ready, secure space. GSA's Inventory of Owned and Leased properties (IOLP) This self-service, web-based platform allows customers to search GSA’s available vacant owned and leased spaces as you are developing your delineated areas and workplace requirements. Workplace Engagements A customizable approach for determining how future workplace changes can best support your agency mission and real estate objectives. These guided deep dives provide you with strategies and recommendations covering all aspects of people, place, and technology allowing you to more effectively achieve your mission, real estate and human resource goals. Target Audience - All personnel who are engaged in workspace planning, budgeting and organizational change management. Session Level - Intermediate - a working knowledge of space planning considerations is recommended. This session will be conducted via our FedRAMP compliant Zoom for Government platform, and will be recorded.
Tuesday, November 14, 2023 1p.m.-2:30p.m. EST Register Now!	eRETA is Back! eRETA (RWA Entry and Tracking Application) is the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs) Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required. This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.

Date

Presentation name

Thursday,
October 26, 2023
2p.m.-3:30p.m. EST
Register Now!

New Tools for the New Workplace

What will the office look like in 2030? As the federal government embraces new workplace concepts, PBS’s Workplace Offerings are here to help your organization develop and implement your new real estate strategies and support your evolving workplace culture.

Federal Coworking

GSA’s flagship Federal Coworking site, the Workplace Innovation Lab (WIL) is located in GSA HQ in Washington, DC. The WIL showcases the latest innovations in office design, furniture, and technology that enhance the hybrid work experience, promote health and wellness, and support “net zero” operations. Schedule a tour or reserve workspace to try-before-you-buy new space design, technology and furniture options.
Not in DC? Six test sites across the country in major markets now offer federal employees opportunities to explore shared space and services in government-controlled buildings. Enjoy more flexibility and less friction with fully furnished, Wi-Fi ready, secure space.

GSA's Inventory of Owned and Leased properties (IOLP)
This self-service, web-based platform allows customers to search GSA’s available vacant owned and leased spaces as you are developing your delineated areas and workplace requirements.

Workplace Engagements
A customizable approach for determining how future workplace changes can best support your agency mission and real estate objectives. These guided deep dives provide you with strategies and recommendations covering all aspects of people, place, and technology allowing you to more effectively achieve your mission, real estate and human resource goals.

Target Audience - All personnel who are engaged in workspace planning, budgeting and organizational change management.

Session Level - Intermediate - a working knowledge of space planning considerations is recommended.

This session will be conducted via our FedRAMP compliant Zoom for Government platform, and will be recorded.

Tuesday,
November 14, 2023
1p.m.-2:30p.m. EST
Register Now!

eRETA is Back!

eRETA (RWA Entry and Tracking Application) is the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA.

Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency.

With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today!

Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics.

Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs)

Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required.

This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.

Recent Presentations

Date	Presentation Name
August 31, 2023 September 8, 2023	CES Special Events - PBS OASIS LIVE! View/Download: Zoom Recording Passcode: 5b=mSiK4 \| Presentation [PDF - 444 KB] These events are specifically geared to agency-designated OASIS Ordering Officials. It's here! PBS has transitioned from our former Occupancy Agreement tool (OATool/eOA) to a new OA application - the Occupancy Agreement and Space Inventory System (OASIS). Choose one, or both, of these identical sessions, during which we'll: * Provide a brief OASIS overview * Demonstrate common OA process activities in the live application * Cover customer FAQs that we’ve collected to date * Take your comments/questions and work through scenarios of your choice in the tool After the initial presentation, we’ll keep the session line open for “Office Hours” - so drop in at any time to pose your queries to our subject matter experts, who will be on hand to demonstrate the tool and respond to your comments. You can also refer to the OASIS website at www.gsa.gov/pbsoasis for a host of current training and support materials, including new video tutorials, our Customer User Guide, and FAQs. Target Audience - This session is intended for designated OASIS Ordering Officials from PBS customer agencies Session Level - Intermediate, a knowledge of the OA process and OASIS access is recommended. This session will be hosted via our FedRAMP-compliant Zoom for Government platform, and will be recorded.
July 20, 2023	RWA Policy and Process Fundamentals View/Download: Presentation Video \| Questions and Answers [PDF - 192 KB] \| Presentation [PDF - 1 MB] If you’ve taken one (or more) of our recurring eRETA Digest classes - you’ve become familiar with the application that supports development of Work Requests which may become fully funded RWAs - Reimbursable Work Authorizations. This PBS multi-billion dollar program supports the federal community with a myriad of above-standard (beyond your rent) critical projects and services. We’re offering an overview of the foundational policies and processes that govern the reimbursable services program. So if you’re new to this type of work between your agency and PBS, or want to brush up on the latest changes, this session is for you! Target Audience - all federal agency staff who deal with PBS on reimbursable work projects Session Level - Beginner This session will be hosted on our FedRAMP-compliant Zoom for Government platform and will be recorded.
June 6, 2023	eRETA Digest Deadlines for submission of NONSEVERABLE RWAs - see full details in the customer EOY letter at www.gsa.gov/rwa Economy Act (including DoD Economy Act) RWAs July 21, 2023 ALL OTHER RWAs September 8, 2023 View/Download: Zoom Recording Passcode: j8rt8cQ? \| Presentation [PDF - 2 MB] \| Questions and Answers [PDF - 313 KB] eRETA (RWA Entry and Tracking Application) is the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs) Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required. This session will be hosted in our FedRAMP-compliant Zoom for Government platform.
May 23, 2023	RWA Policy and Process Fundamentals View/Download: Presentation Video \| Questions and Answers [PDF - 192 KB] \| Presentation [PDF - 1 MB] If you’ve taken one (or more) of our recurring eRETA Digest classes - you’ve become familiar with the application that supports development of Work Requests which may become fully funded RWAs - Reimbursable Work Authorizations. This PBS multi-billion dollar program supports the federal community with a myriad of above-standard (beyond your rent) critical projects and services. We’re offering an overview of the foundational policies and processes that govern the reimbursable services program. So if you’re new to this type of work between your agency and PBS, or want to brush up on the latest changes, this session is for you! This class will be repeated on July 20, 2023. Target Audience - all federal agency staff who deal with PBS on reimbursable work projects Session Level - Beginner This session will be hosted on our FedRAMP-compliant Zoom for Government platform and will be recorded.
April 25, 2023	eRETA Digest View/Download: Presentation Video \| Presentation [PDF - 2 MB] \| Questions and Answers [PDF - 313 KB] eRETA (RWA Entry and Tracking Application) is the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs) Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required. This session will be hosted in our FedRAMP-compliant Zoom for Government platform.
April 20, 2023	Striving for Net Zero View/Download: Presentation Video \| Presentation [PDF - 843 KB] \| Questions and Answers [PDF - 141 KB] GSA is aggressively working toward the Administration's goal of achieving a net-zero buildings portfolio by 2045. We have as an agency already reduced our greenhouse gas emissions by over 50% since 2008. We are now tackling decarbonization, sustainability, and climate risk requirements through the historic investments from the Bipartisan Infrastructure Law and Inflation Reduction Act. This transformation will require unprecedented partnership and collaboration on best practices with both industry and customers. Celebrate Earth Day by coming to this session to learn how GSA is moving forward and the ways we can help your agency fulfill its role in achieving net zero. Target Audience - All staff interested and engaged in efforts to drive towards a net zero federal portfolio. Session Level - Beginner, no specialized knowledge required This session will be held via our FedRAMP-compliant Zoom for Government platform and will be recorded.
March 16th, 2023	Understand Your Workspace Usage With Daily Occupancy Data View/Download: Presentation Video \| Presentation [PDF - 1 MB] \| Questions and Answers [PDF - 130 KB] Understanding how a workplace is truly used is the first step to planning for a modern, functional space that effectively meets mission needs. GSA is testing and piloting methods for tracking daily occupancy data to identify effective, scalable methods of collecting and analyzing anonymized data to inform trends in how occupants are returning to the office so that our customer agencies can better plan and develop spaces that are the ideal size and configuration for their missions and workforces. Come to this session to learn about the data collection technologies and techniques that can be applied to evaluate your workplace. Target Audience - All staff involved in workspace planning and requirements development activities. Session Level - Beginner, no specialized knowledge is required. This session will be hosted via our FedRAMP compliant Zoom for Government platform, and will be recorded.
March 15th, 2023	PBS OASIS for Agency POCs View/Download: Presentation Video \| Presentation [PDF - 655 KB] GSA is launching a new Occupancy Agreement and Space Inventory system (OASIS) which includes a customer agency component. Once live, customers will approve their Occupancy Agreements (OA), submit releases of space, and view their rent information in the system. In preparation for our July 5, 2023 launch we have some important information to share with you. Topics for this webinar include: - Your Role as Agency POC - The OASIS Implementation Schedule - The New OA Process and User Roles - A Summary of Occupancy Agreement Pricing Policy Changes - What Information GSA Needs from You - Next Steps - Q&A Session Target Audience - OASIS Agency POCs - GSA asked each agency to identify a single OASIS POC to facilitate communication between GSA and their agency and to provide us with important user information. Session Level - Intermediate Prerequisite - Review the September 8, 2022 Client Enrichment Series session - "Policy and Process Changes for Occupancy Agreements (OASIS Overview)"
March 8th, 2023	Building a Better Broker Contract View/Download: Presentation Video \| Presentation [PDF - 927 KB] \| Questions and Answers [PDF - 119 KB] GSA has built a robust capacity to manage your lease portfolio needs by bringing in a cadre of commercial brokers to supplement our in-house expertise. Our broker partners have helped us successfully execute many projects for customers of diverse requirements in markets of all sizes in every corner of the country. During our session - we'll review the features and benefits of our broker contract services to show you how this resource can be brought to bear to support your agency's lease procurement needs. As we begin to build a new broker contract scope to better serve your needs in the future, we'd like time to reflect upon your feedback. If your agency has experience with our broker services, we'd like to hear from you about your insights, ideas, concerns and perspectives of the broker contract. Help shape the future contract by responding to questions about your broker services experience via our registration form - we'll discuss observations and themes with our session audience. Target Audience - All staff who take part in the development of space requirements and the commercial lease space acquisition process. Session Level - Intermediate - A level of lease process knowledge is desirable. This session will be held via our FedRAMP-compliant Zoom for Government platform, and will be recorded.
February 16th, 2023	EVSE - Get Plugged In! View/Download: Presentation Video \| Presentation [PDF - 1 MB] \| Questions and Answers [PDF - 225 KB] GSA will provide an overview of recent Executive Orders and federal fleet electrification initiatives as well as share information on the Electric Vehicle Supply and Equipment (EVSE) Blanket Purchase Agreement (BPA), the recently awarded design/build EVSE Indefinite Delivery Indefinite Quantity (IDIQ) contract and EV best practices. Executive Order 14057 requires that the GOV fleet be 100 percent zero-emission vehicle (ZEV) acquisitions by 2035, including 100 percent zero-emission light-duty vehicle acquisitions by 2027. This session will discuss steps that GSA has taken to assist in electric vehicle supply equipment (EVSE) infrastructure projects. from the BPA that FAS has developed to allow direct procurement of charging devices and services to the nation-wide Design-Build IDIQ that PBS has awarded to allow for physical installation projects to proceed forward. Target Audience - All staff who have a role in the electric vehicle initiatives, including Agency Facility Managers, Project Managers, Energy Managers, Contracting Officers and Fleet Managers. Session Level - Beginner- No specialized knowledge is required. This session will be hosted on our FedRAMP compliant version of Zoom for Government, and will be recorded.
January 19th, 2023	Say Aloha to Kahua - Encore View/Download: Presentation [PDF - 572 KB] \| Presentation Video \| Questions and Answers [PDF - 165 KB] GSA has transitioned to a new, web-based project management and collaboration software called Kahua. This FedRAMP-approved platform offers many benefits and allows GSA, our contractors and federal customers to securely collaborate throughout the project lifecycle. In addition, with Kahua access, customers can: Access project information on a government-furnished mobile device Review and approve documents Collaborate with the project team on drawings and design mark ups View reports Download project information This session, which combines elements of our original "Say Aloha to Kahua" class featured in August 18th, 2022 and our "Kahua Users Klub" session of September 15th, 2022, will review the features and benefits of Kahua, take a tour through its project management modules, and learn how to request access. Original class session recordings, slide decks, and Q&A documents are available on www.gsa.gov/ces under the "Recent Presentations" section. Target Audience - All individuals involved in the planning, development, budgeting and execution of reimbursable and lease projects. Session Level - Beginner This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.
January 10, 2023	Commercial Coworking View/Download: Presentation Video \| Presentation [PDF - 1 MB] \| Commercial Coworking Facts [PDF - 98 KB] \| Questions and Answers [PDF - 152 KB] GSA just entered our second year of offering coworking space to our customer agencies through a service contract with five national commercial vendors. Join us for a Client Enrichment Series presentation on Jan. 10 to learn how this flexible space solution may help your agency meet its space needs! Our commercial coworking IDIQ contract allows federal workers to sit in short-term, on-demand private-sector coworking spaces as a flexible solution when a long-term occupancy isn’t a good fit. Drop-in workstations, reserved workstations and reserved offices are available in large and small markets across the continental U.S. Commercial coworking can be a valuable component of a larger portfolio strategy. Join us to learn about the benefits, use cases and parameters for using this service contract. You will also hear about GSA’s federal coworking offering, which is being developed and is expected to launch a few prototypes in 2023. If your agency is looking for flexible solutions for today’s evolving workspace needs, come to this session to learn more! Target Audience - All federal employees who are engaged with strategic portfolio planning. Session Level - Beginner - no specialized workplace knowledge is required. This session will be hosted on our FedRAMP compliant Zoom for Government platform and will be recorded.
October 18, 2022	Cost Estimating and Cost Management Principles View/download: Presentation Video \| Presentation [PDF - 898 KB] \| Questions and Answers [PDF - 136 KB] Effectively managing any project’s cost requires a careful approach and diligent planning beginning with the iterative process of cost estimating. In this session, we’ll focus in on the process of cost estimating for projects of all sizes to bring awareness to the similarities and complexities each project entails. Come to this session to learn about the “art” and the "science" of cost management. We’ll cover topics such as: What is Cost Management? What is the Project Life Cycle, and how does CM fit in? What is needed for good cost estimating? Why do estimates vary? What resources are available to help with cost estimating? Session Level - Beginner Target Audience - All federal employees engaged in project planning, requirements/scope development and budgeting. This session will be hosted on our FedRAMP compliant Zoom for Government platform and will be recorded.
September 15, 2022	Kahua Users Klub View/Download: Presentation Video \| Presentation [PDF - 349 KB] \| Questions and Answers [PDF - 191 KB] This session complements the Client Enrichment Series “Say Aloha to Kahua” session held August 18, and will cover, in detail, the applications customers will use in Kahua. If you missed that introductory session, you can access the recording on GSA’s Project Management Information System site, along with short training videos on accessing and navigating Kahua: https://www.gsa.gov/real-estate/design-and-construction/project-management-information-system/training-project-management-tool Kahua is GSA’s new, web-based project management and collaboration software, replacing the ePM tool. This new platform offers many benefits and will allow federal customers to securely collaborate with GSA and our contractor partners throughout the lifecycle of a project. With Kahua, customers can Access project information on a government-furnished mobile device Review and approve documents Collaborate with the project team on drawings and design mark ups View reports Download project information Target Audience - All individuals involved in the planning, development, budgeting and execution of reimbursable and lease projects. Session Level - Beginner, but attendance of the August 18th “Say Aloha to Kahua” CES session, or a review of those recorded materials, is recommended. This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.
September 8, 2022	Policy and Process Changes for Occupancy Agreements (OASIS Overview) View/Download: Presentation Video \| Questions and Answers [PDF - 192 KB] \| Presentation [PDF - 899 KB] Did you miss our original session back in April? Attend this encore live presentation. Big changes are coming to the way that GSA handles Occupancy Agreements, are you prepared? If you are involved in the development, approval, or audit processes for your organization's Occupancy Agreements (OAs) with GSA, and you missed our April 5th session, this encore presentation of our introduction to the OASIS tool is for you. Starting in FY23, GSA will be adopting a new set of policies and processes to improve and streamline our OA program. Our session will provide an overview of the features and benefits of the new system, including: A customer self-service portal for rent data, OAs, and floor plans A paperless, streamlined, and trackable OA approval process Automation to eliminate manual data entry Our speakers will also outline what you can expect to see in the coming months to help smooth the transition to our new collaboration tool for OA management, OASIS, including detailed training for end users coming later this summer. Target Audience - All Federal employees who are involved with the OA process for their GSA managed space. Session Level - Intermediate - A general knowledge of the OA process is recommended, but not required. To learn the basics about OAs, see the Presentation Archives under Occupancy Agreements - March 18, 2021 "Introduction to Occupancy Agreements" posted on our website, www.gsa.gov/ces This session will be hosted via our FedRAMP-compliant Zoom for Government platform. A previously recorded version of this training is available on our YouTube playlist.
August 18, 2022	Say Aloha to Kahua! - PBS's New Project Management Tool View/Download: Presentation [PDF - 572 KB] \| Presentation Video \| Questions and Answers [PDF - 129 KB] Starting in August, GSA is transitioning to a new, web-based project management and collaboration software called Kahua. This new platform offers many benefits and will allow GSA, our contractors and federal customers to securely collaborate throughout the lifecycle of a project. In addition, with Kahua access, customers can: Review and approve documents Collaborate with the project team on drawings and design mark ups View reports Download project information Access Kahua on a government-furnished mobile device Attend this introductory session to review the features and benefits of the new system, take a tour through its project management modules, and learn how to request access. Target Audience - All individuals involved in the planning, development, budgeting and execution of reimbursable and lease projects. Session Level - Beginner This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.
August 16, 2022	eRETA Digest Download: August Q&A [PDF - 133 KB] \| May Q&A [PDF - 165 KB] \| Prior Session Questions and Answers [PDF - 140 KB] \| Presentation [PDF - 2 MB] \| Presentation Video eRETA (RWA Entry and Tracking Application) is the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs) Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required. This session will be hosted in our FedRAMP-compliant Zoom for Government platform.
July 27, 2022	Workplace Feasibility Scenarios Made Easy with WIFM 2.0 View/Download: Presentation Video \| Presentation [PDF - 3 MB] \| Questions and Answers [PDF - 133 KB] Now better than ever - we're happy to introduce the latest version of our Workplace Investment and Feasibility Modeling tool – or “WIFM” 2.0! WIFM is designed to assist federal agency workplace teams in exploring the feasibility of workplace change before the workplace project requirements have been defined. Using WIFM at the very conception of a project, WIFM users will able be to: Identify the benefits of various degrees of workplace change, ranging from only changing open workstations at the current location, to a complete change at a new location. Investigate potential savings associated with consolidating up to three locations. Run multiple scenarios side-by-side. Obtain detailed spatial and ROM cost estimate calculations that can be used as the starting point for subsequent space requirement discussions. Attendees to this session will receive an overview and demonstration of the tool, be briefed on its underlying calculations, and will be invited to reach out directly to our speaker for access to the tool so they can start using it, and customize it to meet their specific agency’s estimating and space programming practices. Target Audience - All personnel who are engaged in workspace planning, budgeting and organizational change management Session Level - Intermediate - a working knowledge of space planning considerations is recommended. This session will be conducted via our FedRAMP compliant Zoom for Government platform, and will be recorded.
July 21, 2022	RWA Fundamentals View/Download: Presentation Video \| Questions and Answers [PDF - 161 KB] \| Presentation [PDF - 992 KB] If you’ve taken one (or more) of our recurring eRETA Digest classes - you’ve become familiar with the application that supports development of Work Requests which may become fully funded RWAs - Reimbursable Work Authorizations. This PBS multi-billion dollar program supports the federal community with a myriad of above-standard (beyond your rent) critical projects and services. This July, we’re offering an overview of the foundational policies and processes that govern the reimbursable services program. So if you’re new to this type of work between your agency and PBS, or want to brush up on the latest changes, this session is for you! Target Audience - All individuals who are responsible for the development, budgeting and implementation of reimbursable services. Session Level - Beginner This session will be hosted via our FedRAMP-compliant Zoom for Government platform and will be recorded.
July 14, 2022	Emergency Leasing View/Download: Presentation Video \| Presentation [PDF - 5 MB] \| Questions and Answers [PDF - 174 KB] When disaster strikes, whether man-made or Mother Nature inspired, your PBS leasing team has the tools to help you expediently reconstitute your operations in leased space. Attend this session to: Learn about the Emergency Leasing Process Understand when this process can be used to fulfill urgent space requests Understand what defines "Unusual and Compelling Urgency" in the FAR and how it is used in the leasing process Familiarize yourself with the flexibilities and limitations of Emergency Leasing Target Audience - All individuals involved with the lease acquisition process Session Level - Intermediate - a level of leasing process familiarity is recommended. We recommend the CES Leasing 101 class recording available on YouTube This session will be hosted via our FedRAMP-compliant Zoom for Government Platform, and will be recorded.
June 14 - June 16, 2022	View all session slide decks and recordings on our PBS Customer Forum page. Join GSA leaders, industry experts and federal colleagues for this three-day virtual event that will explore the future of the federal workplace, and take a closer look at: Electric Vehicle Supply Equipment & Sustainability Customized Workplace Solutions Building Diversity Project Management and PBS Self-Service Tools And more! All sessions will be virtual and conducted via FEDRAMP-compliant Zoom for Government.
April 5, 2022	Policy and Process Changes for Occupancy Agreements Download: Questions and Answers [PDF - 257 KB] \| Presentation [PDF - 1 MB] \| Presentation Video Big changes are coming to the way that GSA handles Occupancy Agreements, are you prepared? If you are involved in the development, approval, or audit processes for your organization's Occupancy Agreements (OAs) with GSA, you'll want to attend our upcoming session. Starting in FY23, GSA will be adopting a new set of policies and processes to improve and streamline our OA program. Our session will provide an overview of the features and benefits of the new system, including: A customer self-service portal for rent data, OAs, and floor plans A paperless, streamlined, and trackable OA approval process Automation to eliminate manual data entry Our speakers will also outline what you can expect to see in the coming months to help smooth the transition to our new collaboration tool for OA management, OASIS, including detailed training for end users coming later this summer. Target Audience - All Federal employees who are involved with the OA process for their GSA managed space. Session Level - Intermediate - A general knowledge of the OA process is recommended, but not required. See "Introduction to Occupancy Agreements" on www.gsa.gov/ces under Presentation Archives - Occupancy Agreements (March 18, 2021) This session will be hosted via our FedRAMP-compliant Zoom for Government platform and will be recorded.
March 8, 2022	Online Leasing Tools: Changing the Way We Do Business Download: Questions and Answers [PDF - 100 KB] \| Presentation [PDF - 1 MB] \| Presentation Video GSA’s Lease Offer Platform (LOP) consists of two online leasing tools – the Automated Advanced Acquisition Platform (AAAP) and the Requirement Specific Acquisition Platform (RSAP). Join GSA to learn how these tools are accelerating lease cycle time and changing the way we do business. Target Audience - All federal customers who are engaged with lease acquisition activities for your GSA managed space Session Level - Intermediate - a familiarity with the GSA leasing process is recommended. See “Leasing 101” resources on www.gsa.gov/ces below under Presentation Archives - Leasing (July 15. 2021) This session will be hosted on our FedRAMP-compliant Zoom for Government platform, and will be recorded.
February 17, 2022	Workplace Engagements Download: Questions and Answers [PDF - 126 KB] \| Presentation [PDF - 7 MB] \| Presentation Video Come to this overview session to learn about the variety of services our Center for Workplace Strategy has to offer to help you reimagine your workplace. From Activity Based Planning analysis to the self-service tools like our “Workplace Investment and Feasibility Modeling” to full-blown workplace engagements requiring organization-wide buy-in and change management, GSA can help guide you through options that suit every requirement and budget. Target Audience - All staff who are engaged in workplace planning, budgeting and execution decision making. Session Level - Beginner This session will be hosted in our FedRAMP-compliant Zoom for Government platform and will be recorded.
December 9, 2021	Workplace Design - Lighting and Acoustics Download: GSA Workplace SME POCs Info Sheet [PDF - 697 KB] \| Presentation [PDF - 4 MB] \| Presentation Video \| Questions and Answers [PDF - 154 KB] The low-hanging fruit of a human-centric and sustainable workplace! As we adapt to the new realities... of the hybrid workplace, a mix of in-office and remote work, Federal agencies may desire some renovation or new construction to accommodate the emerging needs of their returning staff. In addition to the amount and configuration of space, two key elements of space design which have a great impact on the quality of that workplace sometimes go overlooked: lighting and acoustics. Well-conceived lighting and acoustic strategies are the low-hanging fruit ripe for the picking to support work going forward in the new, human-centric hybrid environment. If thoughtfully considered at the beginning of your project, lighting and acoustics considerations can be implemented to complement your mission and staff needs, your budget and your sustainability goals. Questions this session will address: How can Federal facilities compete with the now familiar home office? Why should they? Why are better lighting and acoustics more sustainable? Why are recent discoveries about lighting so important to worker well-being and productivity? How can better lighting and acoustics support the hybrid work environment to better “sync” the home office and the collaborative workplace? What small practices can improve the home office acoustic and lighting environment? How making a more human-centric environment is facilitated by better lighting and acoustics. What lighting and acoustics parameters you should consider when working with GSA to prepare a scope of work for your workplace projects. Target Audience - Federal workplace decision makers and those involved in space layout, design and requirements development. Session Level - Beginner - no specialized technical knowledge is required
November 18, 2021	Federal Solutions for Coworking Download: Questions and Answers [PDF - 172 KB] \| Presentation [PDF - 1 MB] \| Flexible Coworking Services Info Sheet [PDF - 277 KB] \| GSA FlexHub Info Sheet [PDF - 159 KB] \| Presentation Video To keep pace with the changing ways in which Federal employees are working, GSA has awarded a Flexible Coworking Services contract to provide our Federal customers with short-term, on-demand coworking solutions. The services are available for immediate use in markets across the Continental United States and are delivered via five national coworking vendors. The service contract will: Provide flexible space-as-a-service Promote responsible use of taxpayer dollars If your agency is looking for access to temporary workspaces that are responsive to changing workspace needs for a period of 12 months or less, come to this session to learn more! We will also use this CES session to share progress toward an emerging service that GSA is developing as a result of our Workplace 2030 study. GSA is establishing a pilot FlexHub, or Federally-operated coworking space, at our headquarters building at 1800 F Street NW, Washington, DC. This FlexHub space will be a reservable Federal coworking space that is operated by GSA and will be available for employees across the Federal government on an as-needed basis. Join us to hear about the differences between GSA’s new Flexible Coworking Services (FCS) contract and our emerging FlexHub service. Target Audience - All Federal employees who are engaged with strategic portfolio planning. Session Level - Beginner - no specialized workplace knowledge is required.
October 21, 2021	The ABC's of GSA's Public Buildings Service Download: Questions and Answers [PDF - 138 KB] \| Presentation [PDF - 2 MB] \| Presentation Video Are you new to government real estate, new to your Federal real estate position or wearing a new "hat" that now has you working with GSA PBS? Here's an introductory class that will provide you a roadmap at a high-level on how GSA works with your agency to support your mission needs with real estate solutions. From requirements gathering for your space actions to occupying your space, this is your chance to familiarize yourself with the Public Buildings Service and meet some of our Subject Matter Experts from several business lines. Our session will cover several key real estate topics: Planning Your Space Budgeting For Your Space Acquiring Your Space - Lease or Federal Occupancy Building Out Your Space Occupying Your Space Altering Your Space Releasing Your Space We'll also demonstrate our web-based PBS Customer Dashboard, which you can use to help track and manage your PBS real estate portfolio and projects. Target Audience - all Federal employees who engage with GSA PBS on real estate projects - project, portfolio, property and financial managers. Session Level - Beginner

Presentation Archives

View past presentations and related files using the below list.

January 16, 2014
Introduction to Account Management

Download: Presentation [PPTX - 1 MB] | Questions and Answers [PDF - 260 KB]

On January 16th, 2014, The Client Enrichment Series hosted the presentation 'Introduction to Account Management - Voice of the Customer'. Presented by Herman Goodyear, Director of National Accounts, and Mark Hackley, Regional Account Manger from GSA's Rocky Mountain Region, this session provided the customer with a basic overview of GSA’s Account Management Program with discussion about the National/Regional coordination. Contact Dawn Warner at 303-236-3396.

March 19, 2020
GSA’s Capital Investment Program & the Prospectus Process

Download: Questions and Answers [PDF - 142 KB] | Presentation [PDF - 2 MB] | Presentation Video

This session will cover "A Day (several years) in the Life" of a Prospectus Level Capital Program Project - from identification of need and development of the project at the Regional level; to its submission to, evaluation of and integration into GSA’s Budget at the Central Office level; and it travels through OMB and Congress.

December 15, 2016
Planning and Requirements Management

Download: Presentation [PDF - 499 KB] | Questions and Answers [PDF - 223 KB] | Presentation Video

Every stakeholder involved in real estate project management recognizes that early upfront planning is critical to delivering the right solution to meet both mission and budget goals. PBS is inviting customers to engage in a transformative new engagement process in order to improve our collaboration around meeting your emerging workplace needs. Several key elements of this process, being launched January 1, 2017, will be reviewed at our upcoming session:

Discussion of the Project Life Cycle (Project Identification, Initiation, Planning, etc) and key milestones for both PBS and customers.
Introduction of a standard lexicon so we can speak about projects with consistent terminology, and have consistent definitions of those Project Life Cycle terms.
Discussion of mutual responsibilities at each phase of the Project Life Cycle.
Time frames that we are adopting in order to manage projects and interface with our customers at critical junctures in the planning phase.
Tools (like the new Client Project Agreement), resources and support that PBS can bring to the table to help customers reap maximum benefit from the new planning process.
This session is recommended for all customers involved in Occupancy Agreement and space design development.

March 19, 2015
Introduction to Requirements Development

Download: Presentation [PDF - 9 MB] | Questions and Answers [PDF - 320 KB]

An overview of how PBS gathers requirements for each project beginning with a needs interview which provides the GSA project team with a clear understanding of our client agency’s goals, time frames and special requirements. This presentation covers alternative workplace strategies, information on mobility and telework. Presented by Ryan Doerfler, Kevin Kelly, and Chuck Hardy.

March 20, 2014
Introduction to Requirements Development

Download: Presentation [PDF - 9 MB] | Questions and Answers [PDF - 341 KB]

New workplaces often fail to perform due to workplace requirements that are incomplete, inaccurate or unrealistic. Well-grounded requirements are the key to successful workplace projects. Requirements failure points can range from biased workplace assumptions to the type of requirements documentation actually needed for the project. This presentation will cover the 10 most common problem areas and their repercussions on an increasingly mobile and agile federal workforce. Presented by Ryan Doerfler.

April 10 & 12, 2018
GSA Consolidation Program Road Show

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 164 KB] | Presentation Video

As a follow up to our February 15th Client Enrichment Series session, "GSA's Consolidation Fund Program", we invite to attend an in-depth, technical session on the development of project workbooks and calculations for your consolidation project submission, and the evaluation criteria that will be used to score your submission.

The Consolidation Fund enables customers to fund workplace reconfiguration to in order to achieve a more efficient layout, improve their Utilization Rate (UR), and reduce their rent expenses, through a competitive application process for qualified projects.

Two identical sessions are available to meet your schedule needs.

February 15, 2018
Financing Change - GSA's Consolidation Fund

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 216 KB] | Presentation Video

GSA began the Consolidation Fund Program in FY14 as a way to assist our customer agencies to reduce their rental payments and footprints while optimizing their work environments. Since its inception, the program has funded 78 projects and helped agencies reduce their annual rent by more than $65 million. The annual Consolidation Fund Program allows federal agencies to use no-year funds for shell and tenant improvement (TI) costs on projects that reduce annual rent and improve office utilization rates (UR).

Since available funding is limited, and competitive, attend this session to learn how your agency can build a strong business case to support your application for Consolidation Funding to enable your workplace evolution.

October 18, 2018
Cost Management Principles

Download: Questions and Answers [PDF - 1 MB] | Presentation [PDF - 1 MB] | Presentation Video

Effectively managing any project’s cost requires a careful approach and diligent planning beginning with the iterative process of cost estimating. In this session, we’ll focus in on the process of cost estimating for projects of all sizes to bring awareness to the similarities and complexities each project entails. Come to this session to learn about the "art" and the "science" of cost management - we’ll cover topics such as:

What is Cost management?
How does Cost Management fit into the Project Life cycle?
What is needed for good Cost Estimating?
Why do estimates vary?
What resources are available to help with cost estimating?

July 22, 2020
Returning to GSA Facilities - Your FAQs Answered

Download: Presentation [PDF - 1 MB]

Join PBS subject matter experts from our Office of Leasing, Office of Design and Construction, and Office of Facilities Management as they discuss your most Frequently Asked Questions relating to:

Cleaning and Disinfection
Building Management and Operations
Project Delays, Costs, and Scheduling

Customers will be able to submit questions to the panelists via our session Q&A tool.

We'll share information about resources, policies and protocols that we've put in place to help you and your staff safely return to and resume operations in your GSA-controlled facilities.

June 15, 2017
Enhancing Building Environments

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 117 KB] | Presentation Video

Does your workplace meet your functional, wellness, and efficiency needs? The next Client Enrichment Series is all about optimizing the workplace. Join us to learn how to create and support tenant-based Facility Eco Teams (formerly known as Green Teams) to encourage conversation and a healthier workplace at your facility through occupant behavior and culture change. We’ll share resources, best practices and success stories from existing teams across the GSA portfolio.

We’ll also discuss other ways you can help your facilities management team to improve your workplace: by taking the Tenant Satisfaction Survey. This annual initiative gives you a voice and lets GSA and other land-holding agencies know how you feel about our federally-managed building inventory. The information gathered through this survey is used to assist in prioritizing and budgeting for improvement projects within the building. We will discuss what GSA does with the information and how it benefits building tenants.

June 21, 2018
Demystifying Design Intent Drawings

Download: Presentation [PDF - 22 MB] | Questions & Answers [PDF - 177 KB] | Presentation Video

Design Intent Drawing Review Guide [PDF - 12 MB]

If you're part of a project team working with GSA, you may have been asked to review Design Intent Drawings (DIDs) and provide input to ensure your agency gets the space that meets its mission requirements. As part of this process, you may be asked to understand and use the technical language and symbols of architecture and engineering.

Our June 21st session will provide you with guidance and help demystify common details found in DIDs, acquainting you with:

The look and layout of Design Intent Drawings (DID)
The Terms and Concepts you may hear during the meetings and workshops
Our DID Review Reference Guide for Customers, providing you with DID Checklists to help you keep track of all the reviewed information

Build your familiarity with these elements to ensure that your voice will be heard during the drawing review process, and that your agency's interests are effectively communicated to your GSA project team.

June 15, 2017
Enhancing Building Environments

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 117 KB] | Presentation Video

September 20, 2018
Get a Handle on Your Space Assignments with eOA

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 136 KB] | Presentation Video

Learn how our online application - eOA (electronic Occupancy Agreements) can give you real-time, on-demand access to your portfolio of occupancy data and library of documents.

Our session will cover requesting access to eOA as well as a demonstration of all the functionality of the tool, including searching for records, identifying details within the OA like square footage data and rent rates for the life of the OA, even generating the PDF files of the expected bill amount for the upcoming month.

October 15, 2015
Introduction to and Demonstration of eOA

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 161 KB] | eOA User Manual [PDF - 2 MB]

The eOA application allows users to search for and view the details of an occupancy agreement. As a customer-facing application, real-time Occupancy Agreement information and documentation is available to enhance the Customer experience and support decision making. The eOA now has a more streamlined view and customers will have access to all square footage data and rent rates for the life of the OA and can generate PDF files that match those issued by GSA. Customers will also be able to generate a PDF of the expected bill amount for the upcoming month.

August 11, 2020
eRETA Digest

Download: Questions and Answers [PDF - 142 KB] | Presentation [PDF - 3 MB] | Presentation Video

eRETA (RWA Entry and Tracking Application) is now the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA "Basics" and "Advanced" session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today!

January 23, 2020
eRETA Advanced - Feature Focus

Download: Questions and Answers [PDF - 212 KB] | Questions and Answers Vol II [PDF - 163 KB] | Presentation [PDF - 1 MB] | Presentation Video

Since July 2018, we've been hosting monthly eRETA Basics - Overview Sessions so we can acquaint our customers with the tool and the new processes.

You've asked some great questions over these past few months, both at these training sessions and via our eRETA@gsa.gov mailbox, so we've compiled a list of your Most Frequently Asked Questions about how to do different actions in the system - and we would like to highlight your "In eRETA, how do I...?" requests at these feature focused session, plus take some of your live "on air" requests so we can demonstrate key activities for you.

Come to this session, and we'll help you get more comfortable executing your RWA program in the eRETA environment.

January 7, 2020
eRETA Basics - Overview Sessions

Download: Questions and Answers Vol I [PDF - 282 KB] | Questions and Answers Vol II [PDF - 252 KB] | Questions and Answers Vol III [PDF - 208 KB] | Presentation [PDF - 2 MB] | Presentation Video

See how electronically managing your RWAs - from concept to close-out - can save your agency time and effort.

Come to this session to learn how to gain access to eRETA, how to view your RWA project and financial information, and even how to enter your RWA information directly into the system! Using eRETA will help you automate the workflow between your agency and GSA as we collaborate to develop, submit, accept, execute, track and close out your RWA projects.

March 8, 2018
eRETA eNCORE!

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 177 KB] | Presentation Video

This session is an encore presentation of our January 9, 2018 event. Join the Digital Reimbursable Work Authorization (RWA) Movement - Use eRETA to Enter, Digitally Sign, and Submit RWAs Electronically to GSA!

After going live with new external RWA Entry and Tracking Application (eRETA) features in May 2017, demand for eRETA access has been high. The eRETA community has now swelled past 1000 customer agency users. Many of you have asked for an additional live training demonstration and as a holiday gift to you we are delivering.

GSA's eRETA allows customer agencies to enter requests for new projects or services, obtain a unique tracking number, and route it to the appropriate GSA region immediately. GSA will then assign a project manager to begin developing your project/service needs and cost estimates. Additionally, eRETA allows customer agencies to enter their entire RWA (the equivalent of page 1 of the 2957 Form) directly into our database, ensuring data is correctly entered and not mistakenly omitted. All information entered into eRETA eventually flows to future RWA billing statements. eRETA also permits customer agency users to submit amendment requests to GSA for all RWAs (past and present). Combined with GSA's new RWA Digital Signature Solution, customer agencies can now go completely electronic.

Don't want to wait for this live training demo to begin entering your RWAs online in eRETA? No problem. Go to www.gsa.gov/ereta and select the "eRETA Training Materials" tab on the left. There you can download the "User Guide - Submitting RWA Work Requests to GSA in eRETA" OR watch either of the "Video Training Demos" recorded from a previous live training session.

January 9, 2018
Client Enrichment Series Special Event - eRETA Boot Camp

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 163 KB] | Presentation Video

Join the Digital Reimbursable Work Authorization (RWA) Movement - Use eRETA to Enter, Digitally Sign, and Submit RWAs Electronically to GSA!

April 21, 2016
eRETA New Features and Enhancements

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 123 KB]

Catch eRETA eXCITEMENT! New eRETA enhancements provide customer agencies with more than 4x the RWA data than before and upcoming features will soon allow customers to electronically submit and sign RWAs right online! Learn about the expanded reporting features of eRETA 7.0 introduced in October 2015. We will then demonstrate the future of RWA processing which will allow customer agencies to enter data directly online in eRETA instead of the RWA 2957 PDF Form. Transparent tracking of new RWA work requests and RWA amendments, as well as an integrated digital signature solution are just a taste of the new features that will soon transform RWA interactions between customer agencies and GSA. Join us for the April 2016 session to learn more.

April 16, 2015
Introduction to Reimbursable Work Authorizations and eRETA 2.0

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 267 KB]

Presented by Steve Sacco. Learn about eRETA 2.0, which will has the ability to enter RWA work requests directly online, provide online customer-to-GSA communication linked to an RWA work request and RWA, and effectively track the work request from initial concept and request all the way to RWA acceptance and beyond.

May 15, 2014
eRETA and VCSS Systems

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 388 KB]

On May 15, 2014, Region 8's Client Solutions Division hosted a webinar on the eRETA and VCSS systems. The presentation was delivered by Steve Sacco, the National Program Manager for the Small Projects and Reimbursable Services Division that is part of the Public Buildings Service Facilities Management Group in GSA’s Central Office. and Larry Sampson, Financial Management Analyst in the Communications and Training Branch of the Chief Information Officer, GSA. This presentation showed customers how to navigate systems that they will be using in the future to view Reimbursable Work Authorizations and their customer bills. For questions, please contact Dawn Warner at 303-236-3396.

August 18, 2016
Acquisition Gateway - Opening the Door to Efficient Procurement

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 124 KB]

Attend this session to learn how the Acquisition Gateway is opening doors for PBS customers! It's the government-wide solution for Acquisition comparisons, professional connections and product and service ‘category hallways". Using the Acquisition Gateway, see how your agency can: - Hire a Project Manager or Construction Management Services in the Professional Services hallway - Complete your new workplace with Furniture, Office Supplies and Office Services in the Office Management hallway - Find facilities management solutions is the Facilities and Construction hallway - Secure your space with systems and devices through the Security and Protection hallway and more! The Acquisition Gateway helps you, the buyer, leverage the power and knowledge of the government-wide acquisition community. You get accurate and unbiased advice in the Gateway. Expert articles, templates, market research tools, prices paid data, and more are at your fingertips to achieve successful outcomes in your acquisition lifecycle. Target audience: Acquisition professionals, program managers, project managers, facilities managers.

June 19, 2014
Introduction to Federal Acquisition Service

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 258 KB]

This introductory course is offered to familiarize PBS customers with the role Federal Acquisition Service (FAS) plays in construction, renovation or demolition projects. This presentation will include FAS offerings and solutions in procurement of services, systems and supplies. Presented by Andrea Azarcon-Heller.

February 19, 2015
Introduction to Furniture Procurement

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 342 KB]

An overview of how GSA assists client agencies with the procurement of furniture to meet mission requirements. Presented by Rahul Asher and Diane Juba.

September 16, 2021
Leasing's GLS Plus: Private Sector Experience, Public Sector Value

Download: Questions and Answers [PDF - 137 KB] | Presentation [PDF - 2 MB] | Presentation Video

The PBS Office of Leasing's Center for Broker Services presents GLS Plus.

GSA Leasing Support Services (GLS) Plus is a group of nine contracts awarded across the nation to provide broker and leasing support services for GSA’s lease contracting officers. GLS Plus enhances our Federal clients' experience by leveraging commercial real estate broker expertise to deliver workspace solutions, greater innovation, and maximum client and taxpayer savings.

Join us for a discussion on the key features of the GLS Plus contract:

Innovative virtual market survey technology
Enhanced Requirements Development services
Improved post-award construction services

July 15, 2021
Leasing 101

Download: Questions and Answers [PDF - 224 KB] | Presentation [PDF - 1 MB] | Presentation Video

A perennial CES audience favorite, this session provides an introduction to PBS’s leasing services and offerings.

From requirements development to lease acquisition and construction to occupancy, customers will learn the basics behind GSA leasing practices and processes and our joint responsibilities for a successful lease project.

February 20, 2020
PBS Boosts Procurement Efficiency With the Lease Offer Platform

Session Level - Intermediate - a familiarity with the GSA leasing process is recommended. See "Leasing 101" resources on www.gsa.gov/ces under Presentation Archives - Leasing (July 15, 2021)

Download: Questions and Answers [PDF - 121 KB] | Presentation [PDF - 1 MB] | Presentation Video

See how the new streamlined workflow of our Lease Offer Platform (LOP) options can cut lead times from your lease procurements, getting you the space you need more efficiently.

Our system provides the opportunity for building owners and representatives to electronically offer space in response to your Request for Lease Proposal (RLP) packages via a completely web-enabled tool; allowing all registered participants to submit and update offers for lease space to the Federal Government within specified timeframes. The Lease Offer Platform consists of two main programs which will be discussed during our session:

Automated Advanced Acquisition Program
Requirement Specific Acquisition Platform

May 16, 2019
GSA’s Lease Analysis Tool -- Should I Stay or Should I go?

Download: Questions and Answers [PDF - 165 KB] | Presentation [PDF - 2 MB] | Presentation Video

As your occupancy nears the end of the lease term - you and your PBS partners are faced with making critical decisions about your future housing needs. Is staying in place desirable and a potential option? What factors will the contracting officer typically consider when deciding whether to consider a succeeding lease procurement?

This session will focus on succeeding lease procurements and how the Succeeding/Superseding Lease Analysis Tool is used by GSA PBS to help us present you with the best procurement strategy to meet your new workspace requirements.

February 26, 2019
Service Expectations in GSA Federally Owned and Leased Buildings

Download: Questions and Answers [PDF - 143 KB] | Presentation [PDF - 414 KB] | Presentation Video

Whether your agency space is in a GSA Federally-owned or commercially leased location, understand what services you should expect to receive during your occupancy.

Learn how GSA manages Federal space through an overview of the standard services; as well as the programs, tools and procedures that support facility management and ensure tenant satisfaction.

Recognize the differences between standard and above standard services - what is included in your rent versus when supplemental reimbursable funding (RWA) will be required.

For leased locations, learn about current lease management program efforts and the Lease Management Customer Guide, which highlights the Lease Administration Manager's (LAM) roles and responsibilities to serve you and protect the government's interests throughout the life of the lease.

May 17, 2018
Broker Support Services

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 139 KB] | Presentation Video

Learn how Broker Support Services can assist in meeting your needs for commercially leased space. Our speakers will review a history of the GSA Leasing Support Services (GLS) Program, the menu of available services, how the contract works, and will share some customer successes realized from use of this contract.

April 19, 2018
Is Longer Term Leasing Right For You?

Download: Questions and Answers [PDF - 134 KB] | Presentation Video | Presentation [PDF - 883 KB]

Our next Client Enrichment Series will discuss how longer firm term leases can generate cost savings for customers and taxpayers. This session will discuss lease term strategies, highlight the benefits of longer firm term leases, and provide data showing that longer term leases generally return much better rental rates. With this Administration's focus on executive agencies demonstrating cost savings wherever possible, come learn how longer firm term leases can reduce your agency's real estate expenses.

March 21, 2019
Calculating and Billing for Overtime Utilities and Agency Program Equipment

Download: Questions and Answers [PDF - 154 KB] | Presentation [PDF - 1005 KB] | Presentation Video

As a customer in GSA space, both Federally Owned and Leased, you'll likely find yourself in need of occasional services which are beyond the standard levels included via your monthly agency rent bill. Working together with your GSA representative to describe your needs, we can help you estimate these costs, establish the right payment vehicle, and get the services you need to keep your operations running smoothly for your staff and your clients. Come to this session to understand when Overtime Utilities and Agency Program Equipment costs are incurred, how we estimate them, what options there are for billing, and even what you might do to help mitigate these costs through the pursuit of projects to handle your special needs more effectively.

March 18, 2021
Introduction to Occupancy Agreements

Download: Questions and Answers [PDF - 154 KB] | Presentation [PDF - 2 MB] | Presentation Video

This introductory course provides customers with the basics about Occupancy Agreements (OAs). Attendees will learn how OAs differ from leases; the components/sections of an OA; why GSA requires tenant agencies to sign these agreements; and how OAs differ when space is leased versus federally-owned.

August 20, 2015
Introduction to Occupancy Agreements

Download: Presentation [PDF - 2 MB] | Questions and Answers [DOCX - 60 KB]

This introductory course provides customers with the basics about Occupancy Agreements (OAs). Attendees will learn how OAs differ from leases; why GSA requires tenant agencies to sign these agreements; and how OAs differ when space is leased versus federally-owned.

August 21, 2014
Introduction to Occupancy Agreements

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 334 KB]

Customers will be introduced to Occupancy Agreements (OAs) and learn how OAs differ from leases, why GSA requires tenant agencies to sign these agreements and how OAs differ when space is in leased versus federally-owned. Presented by Kelly Ellison and Trina Hughes.

February 18, 2021
Occupancy Planning and Solutions

Download: Questions and Answers [PDF - 218 KB] | Presentation [PDF - 3 MB] | Presentation Video

Making decisions about your agency’s future workplace needs has probably never been as daunting a task as it has been of late.

At GSA, we’ve heard your concerns, and recognize the challenges you face when attempting to thoughtfully plan for your future occupancies. Join our session to familiarize yourself with some resources, tools, and expertise that can make the effort much more manageable

October 6, 2020
PBS Customer Dashboard Enhancements

Download: Questions and Answers [PDF - 112 KB] | Presentation [PDF - 3 MB] | Presentation Video | How to Access [PDF - 2 MB] | User Guide [PDF - 2 MB]

Please join us to review FY20 enhancements to the PBS Customer Dashboard - a new My Locations module, daily data refreshes, and other improvements!

Feeding directly from source systems, the PBS Customer Dashboard allows customers to access current data related to Projects, RWAs, Occupancies, Locations, and Rent. We’ll review the current functionality and highlight a new tab - My Locations. My Locations provides customers with information about your agency’s locations, including building details, space types, and lists of OAs for each location. You can also identify building type, historic status, CBSA, and other important building/location information.

In addition, we will review some exciting changes to downloading data, the Rent Comparison Tool, a new Welcome and Guidance Page and some changes made to improve readability and use.

December 10, 2019
Customer Dashboard Puts PBS Data At Your Fingertips

Download: Questions and Answers [PDF - 115 KB] | Presentation [PDF - 3 MB] | Presentation Video

Have you ever wondered what’s going on with your office alterations project? Or how much have you spent in overall rent last year? Well, get the answers and more by accessing our online PBS Customer Dashboard. See a demonstration of the easy to use tool that puts your key PBS data at your fingertips. View summary information, or drill down into specifics on your Projects, Occupancies, RWAs, and Rent. We'll explain the access request process, and provide resources that will allow you to confidently navigate the PBS Customer Dashboard on your own to meet your agency's project and financial management needs.

April 23, 2020
Introduction to PBS Project Management

Download: Questions and Answers [PDF - 114 KB] | Presentation [PDF - 3 MB] | Presentation Video

This introductory course provides customers with an overview of a Project Life Cycle; including Identification, Initiation, Planning, Execution and Closeout. It will cover the major components of each phase, and discuss both the technical aspects of what occurs in each step along with the responsibilities and expectations of PBS and Customer agencies as we partner to develop and execute space projects to serve your mission needs.

May 21, 2015
Introduction to Project Management

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 202 KB]

This introductory course provides customers with basics on project life cycles; including initiation, planning, execution and closeout. It also covers how PBS forms project teams. Presented by Ralph Abel, National Small Projects Program, Office of Design and Construction/ Office of Project Delivery, GSA National Office.

April 17, 2014
Introduction to Project Management Practices

Download: Presentation [PDF - 782 KB]

This introductory course provides customers with basics on GSA PBS project life cycles; including initiation, planning, execution and closeout. The presentation also addresses how PBS forms project teams. Presented by Darin Frost, Director of Global Project Management,Office of the PBS Commissioner.

February 26, 2019
Service Expectations in GSA Federally Owned and Leased Buildings

Download: Questions and Answers [PDF - 143 KB] | Presentation [PDF - 414 KB] | Presentation Video

Whether your agency space is in a GSA Federally-owned or commercially leased location, understand what services you should expect to receive during your occupancy.

Learn how GSA manages Federal space through an overview of the standard services; as well as the programs, tools and procedures that support facility management and ensure tenant satisfaction.

Recognize the differences between standard and above standard services - what is included in your rent versus when supplemental reimbursable funding (RWA) will be required.

December 11, 2014
Property Management & Lease Administration

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 245 KB]

This new webinar addresses standard Property Management and Lease Administration policies and services. Learn the basics about how GSA manages federal space and how GSA manages the administration of leased space. GSA Lease Management Customer Guide [PDF - 3 MB].

September 17, 2020
Pricing Basics

Download: Questions and Answers [PDF - 148 KB] | Presentation [PDF - 3 MB] | Presentation Video

Customers will be presented with the basics of the PBS pricing policy for space and services. They will be informed about customer-impacting updates incorporated in the current PBS Pricing Guide, 5th Edition.

At this session - you will be introduced to the components and bases of your Rent, learn about tiers, Tenant Improvement and Customization allowances, etc.

January 16, 2020
Pricing Desk Guide Update

Download: Questions and Answers [PDF - 131 KB] | Presentation [PDF - 2 MB]

Attend this session to hear about important updates to the PBS Pricing Desk Guide with the new release of 5th Edition which went into effect on November 16th.

While much of the new edition reinforces existing policy, there are some notable updates, including:

An increase of the general component of the tenant improvement (TI) allowance
Restoration of TI for building failure
Changes in building shell

January 15, 2015
Introduction to the PBS Pricing Policy

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 405 KB]

Customers will be presented with the basics of the PBS pricing policy for space and services. They will be informed about customer-impacting updates to the PBS Pricing Guide. Presented by Carlos Salazar and Nia Brown.

October 17, 2019
An Overview of Real Property Disposal: Mission, Services, and Opportunities

Download: Presentation [PDF - 1 MB] | Presentation Video

The Office of Real Property Utilization and Disposal (RPUD) works with all Federal land holding agencies to develop real estate strategies (conveyances, exchanges, relocations, and sales) to identify and better manage underutilized assets. The RPUD program offers Federal clients a wide range of realty services, expert guidance and analytical tools.

This presentation will provide an overview of the program, the disposal process, and the various services RPUD can offer. These include transaction support, due diligence analysis, targeted asset reviews, highest and best use studies, appraisals, marketing strategies, environmental assessments and historic evaluations.

This program leverages its services, tools and expertise to drive optimal real estate outcomes that are tailored to an agency’s unique mission requirements. To complement its expertise and to enhance service offerings, RPUD provides a variety of contractual vehicles that offer Federal clients access to realty and environmental firms. RPUD services are available to all Federal landholding agencies.

March 9, 2021
RWA National Policy Manual Highlights

Download: Questions and Answers [PDF - 182 KB] | Presentation [PDF - 1 MB] | Presentation Video

The PBS Reimbursable Services Program published the new RWA National Policy Manual (NPM) in August 2020. This training will highlight some of the major policies referenced in the NPM, as well as some process and system (eRETA) components to help you manage your agency’s RWA and Work Request portfolio as seamlessly as possible.

July 16, 2020
What to Expect from RWA Fee Reform

Download: Questions and Answers [PDF - 138 KB] | Presentation [PDF - 1 MB] | Presentation Video

The RWA Program is changing its fee structure for the first time since the sliding scale fee structure was implemented in 1995.

This session will kick off with a recap of the multiple components that make up RWA Fee Reform (the fee structure is only one of those changes) and then dive deeper specifically into the new fee structure, how it differs from the existing fee structure, and the importance of the RWA Acceptance Date, which dictates which fee structure will be used.

March 15, 2018
FY18 RWA Policy Updates

Download: Presentation [PDF - 1012 KB] | Questions and Answers [PDF - 190 KB] | Presentation Video

Come to this session for an overview and discussion of recent clarifications to the PBS Reimbursable Work Authorization (RWA) Policy, including the newly published National Policy Document, highlighting policy aspects including:

Full Funding Requirement - The policy clarifies fiscal law that requires full funding of an RWA’s scope of work prior to RWA acceptance. Incremental funding is not permitted.
Timing of RWAs for Above-Standard Tenant Improvement Costs in Leased Space - The policy clarifies this requirement must occur prior to lease award.
Antecedent Liability - The policy identifies appropriate funding for antecedent liabilities (unexpected cost increases) that arise during project execution.
Cost Estimating - The policy formalizes that GSA can accept a customer provided cost estimate validated by GSA or a GSA cost estimate or Independent Government Estimate (IGE).

The session will also give an overview of the external RWA Entry and Tracking Application (eRETA) - PBS’s electronic repository for all RWAs - and highlight some of the recent updates to the application.

August 17, 2017
Evolving RWA Policies

Download: Presentation [PDF - 575 KB] | Questions and Answers [PDF - 266 KB] | Presentation Video

An overview and discussion of recent changes to the PBS RWA Program, including the newly published National Policy Document, clarifications to certain policy aspects, and recent system (eRETA) enhancements that will enable you to manage your RWA portfolio of work more effectively.

May 2017
CES Special Event - New Digital Features for RWA Management

New Digital Signature Solutions
Presentation [PDF - 316 KB]
Questions and Answers [PDF - 164 KB]
View: Presentation Video
Entering and Submitting RWA's via eRETA
Presentation [PDF - 232 KB]
Questions and Answers [PDF - 177 KB]
View: Presentation Video

Please see User Guides on www.gsa.gov/eRETA

February 16, 2017
New RWA Protocols for 2017

Download: Presentation [PDF - 645 KB] |Questions and Answers [PDF - 177 KB] | Presentation Video

An overview and discussion of new Reimbursable Work Authorization protocols for 2017 and the new features that will enable your agency to manage your RWA portfolio of work more effectively.

February 18, 2016
New RWA Policies

Download: Presentation [PDF - 364 KB] | Questions and Answers [PDF - 177 KB] | RWA FAQs

The PBS RWA Program has undergone some major changes over the past 2 years. New policies and procedures will bring your agency flexibility and options to simplify your administrative processes, technological improvements will streamline processing times, and clarification around our mutual responsibilities will result in superior financial management of the RWA program. Join us at our February 18th session to learn about these important changes and the impact they will have on your RWA program and protocols. Our presenter for this session will be Ashlee Carlson, PBS Reimbursable Services National Program Manager. This session is being held in conjunction with the release of our new RWA National Policy Document, which is being sent to clients and can be found on the RWA webpage.

October 15, 2020
What Goes Into My Agency's Rent Estimate?

Download: Questions and Answers [PDF - 153 KB] | Presentation [PDF - 1 MB] | Presentation Video

The annual GSA Rent Estimate provides our customers with a base to develop the space budget request. It is a snapshot of what the future cost of currently billing space will be.

In this session we will go over how the Rent Estimate is formulated, with specific focus on the data used to calculate the future rent. We will discuss the application of appraisal data in Federally owned space and leasing data in leased space.

December 10, 2015
Sustainability in Leasing

Download: Presentation [PPTX - 2 MB] | Questions and Answers [DOCX - 61 KB]

In past few years, the pace of change in the area of sustainability has greatly accelerated, posing challenges for the Federal community to keep ahead of the curve. From new Executive Orders and legislation to evolving industry standards and market trends, can you be sure your Agency is on track to meet Federal sustainability goals? Join the December 10 session on Sustainability in Leasing to learn about the changes, what impact they have on your portfolio, and how GSA’s Public Buildings Service can help you succeed in meeting your sustainability goals.

February 20, 2014
Introduction to Sustainability

Download: Presentation [PDF - 3 MB] | Questions and Answers [PDF - 291 KB]

Presented by Thomas W. Burke P.E. LEED AP O+M, this presentation is intended to provide participants GSA's Introduction to Sustainability. Customers will be introduced to GSA’s sustainability offerings including energy savings, water mitigation and recycling in office space and construction. Specifics on the guiding principles for federal leadership in high performance and sustainable federal buildings as well as LEED (Leadership in Energy and Environmental Design).

April 13, 2021
The Future of Federal Work Insights

Download: Questions and Answers [PDF - 239 KB] | Presentation [PDF - 3 MB] | Presentation Video | Workplace 2030 Overview [PDF - 148 KB]

The pandemic has provided new insights on how the landscape of the federal workplace could be modified to build upon the learnings from this past year of rapid adaptation.

The future of work is the ability to be productive anywhere, anytime. Technology has begun to replace space as the force bringing work together, but space still plays a key role toward maintaining and enhancing human connections.

Join us for an overview of the findings that GSA has gathered through a series of conversations across the federal government that bring this concept of technology and space together in innovative ways to support the federal workforce and the work accomplished.

January 21, 2021
Shape Your Workplace with Activity Based Planning

Download: Questions & Answers [PDF - 141 KB] | Presentation [PDF - 6 MB] | Presentation Video

Activity Based Planning (ABP) is a strategic approach for workplace planning and design. Through an examination of agency organizational metrics and employee work styles, your workplace becomes an environment where individuals can choose the most effective method for accomplishing their work. Recognizing that one size does NOT fit all, ABP is grounded on the principal that a rich variety of spaces is often necessary to support an organization’s equally diverse range of activities and work styles. Tap into the expertise of our Total Workplace experts and start viewing your workplace through a new lens.

August 16, 2018
Workplace "WIFM" Tool

Download: Presentation [PDF - 1 MB] | Questions & Answers [PDF - 128 KB] | Presentation Video

The Workplace Investment and Feasibility Modeling tool – or "WIFM" – is designed to assist federal agency workplace teams in exploring the feasibility of workplace change before the workplace project requirements have been defined.

Using WIFM at the very conception of a project, WIFM users will able be to:

Identify the benefits of various degrees of workplace change, ranging from only changing open workstations at the current location, to a complete workplace change at a new location
Investigate potential savings associated with consolidating up to three locations
Run multiple scenarios side-by-side
Obtain detailed spatial and ROM cost estimate calculations that can be used as the starting point for subsequent space requirement discussions

Attendees to this session will receive an overview and demonstration of the tool, be briefed on its underlying calculations, and will be invited to reach out directly to our speaker for access to the tool so they can start using it, and customize it to meet their specific agency’s estimating and space programming practices.

September 17, 2015
Advanced Topics in Workplace Strategies: Updates to FIT (Furniture & Information Technology) Program

Download: Presentation [PDF - 2 MB]

Customers will learn about GSA's FIT program - a national funding initiative that integrates FAS and PBS resources into a new GSA service offering to help other federal agencies use their workspace more efficiently and effectively. Customers will learn what makes an agency a good candidate for the program along with updated FY2016 information about requirements, costs, and specifics related to furniture types and sizes. There will be time for Questions & Answers with subject-matter-experts.

October 16, 2014
Workplace Strategies focusing on GSA's FIT program

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 281 KB]

An advanced session in Workplace Strategies focusing on GSA's FIT program - a national funding initiative that integrates FAS and PBS resources into a new GSA service offering to help other federal agencies use their work space more efficiently and effectively. Participants learned what makes an agency a good candidate for the program along with updated FY2015 information about requirements, costs, and specifics related to furniture types and sizes. - Presented by Chuck Hardy and Dianne Juba, Workplace Specialists for the Total Workplace Program Management Office.

February 27, 2014
Introduction to Total Workplace

Download: Presentation [PDF - 4 MB] | Questions and Answers [PDF - 331 KB]

The presentation is delivered by Charles G. (Chuck) Hardy who currently serves as the Chief Workplace Officer of the General Services Administration’s Public Buildings Service. This presentation covers GSA's Total Workplace Initiative. It touches on what is driving workplace transformation, what GSA is doing in our own spaces regarding workplace, and what GSA can do to help agencies right-size their operations, save money, and align themselves with a 21st Century workplace.

November 20, 2014
Vendor & Customer Self-Service

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 313 KB]

Showcase and live demonstration of the Vendor and Customer Self Service (VCSS) systems for customers who work closely with Reimbursable Work Authorizations and their agency’s billing systems. Training will guide users on retrieving statements, submitting correspondence and checking collections once enrolled. Presented by Susan Hurley.

For more information, contact:
Andrea Bell
Program Analyst
917-952-1851
andrea.bell@gsa.gov

The shortcut for the page is www.gsa.gov/ces

PBS Resources

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Client Enrichment Series Training Videos

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Visit our new PBS Resource Fact Sheet library

CES Classroom Platform

Tips for a Successful Client Enrichment Series Class Using Zoom [PDF - 136 KB]

Client Enrichment Series

Upcoming Presentations

Recent Presentations

Presentation Archives

Account Management

January 16, 2014 Introduction to Account Management

Capital Plan Formulation and the Budgeting Cycle

March 19, 2020 GSA’s Capital Investment Program & the Prospectus Process

Client Requirements Development

December 15, 2016 Planning and Requirements Management

March 19, 2015 Introduction to Requirements Development

March 20, 2014 Introduction to Requirements Development

Consolidation Fund Program

April 10 & 12, 2018 GSA Consolidation Program Road Show

February 15, 2018 Financing Change - GSA's Consolidation Fund

Cost Management

October 18, 2018 Cost Management Principles

COVID-19/Safer Federal Workplaces

July 22, 2020 Returning to GSA Facilities - Your FAQs Answered

Customer Surveys

June 15, 2017 Enhancing Building Environments

Design Intent Drawings

June 21, 2018 Demystifying Design Intent Drawings

Energy and Conservation Standards

June 15, 2017 Enhancing Building Environments

eOA

September 20, 2018 Get a Handle on Your Space Assignments with eOA

October 15, 2015 Introduction to and Demonstration of eOA

eRETA and VCSS

August 11, 2020 eRETA Digest

January 23, 2020 eRETA Advanced - Feature Focus

January 7, 2020 eRETA Basics - Overview Sessions

March 8, 2018 eRETA eNCORE!

January 9, 2018 Client Enrichment Series Special Event - eRETA Boot Camp

April 21, 2016 eRETA New Features and Enhancements

April 16, 2015 Introduction to Reimbursable Work Authorizations and eRETA 2.0

May 15, 2014 eRETA and VCSS Systems

Federal Acquisition Service

August 18, 2016 Acquisition Gateway - Opening the Door to Efficient Procurement

June 19, 2014 Introduction to Federal Acquisition Service

Furniture Procurement

February 19, 2015 Introduction to Furniture Procurement

Leasing

September 16, 2021 Leasing's GLS Plus: Private Sector Experience, Public Sector Value

July 15, 2021 Leasing 101

February 20, 2020 PBS Boosts Procurement Efficiency With the Lease Offer Platform

May 16, 2019 GSA’s Lease Analysis Tool -- Should I Stay or Should I go?

February 26, 2019 Service Expectations in GSA Federally Owned and Leased Buildings

May 17, 2018 Broker Support Services

April 19, 2018 Is Longer Term Leasing Right For You?

Overtime Utilities

March 21, 2019 Calculating and Billing for Overtime Utilities and Agency Program Equipment

Occupancy Agreements

March 18, 2021 Introduction to Occupancy Agreements

August 20, 2015 Introduction to Occupancy Agreements

August 21, 2014 Introduction to Occupancy Agreements

Occupancy Planning and Solutions

February 18, 2021 Occupancy Planning and Solutions

PBS Customer Dashboard

October 6, 2020 PBS Customer Dashboard Enhancements

December 10, 2019 Customer Dashboard Puts PBS Data At Your Fingertips

Project Management

April 23, 2020 Introduction to PBS Project Management

May 21, 2015 Introduction to Project Management

April 17, 2014 Introduction to Project Management Practices

Property Management & Lease Administration

February 26, 2019 Service Expectations in GSA Federally Owned and Leased Buildings

December 11, 2014 Property Management & Lease Administration

Pricing

September 17, 2020 Pricing Basics

January 16, 2020 Pricing Desk Guide Update

January 15, 2015 Introduction to the PBS Pricing Policy

Real Estate Property

October 17, 2019 An Overview of Real Property Disposal: Mission, Services, and Opportunities

Reimbursable Work Authorizations

March 9, 2021 RWA National Policy Manual Highlights

July 16, 2020 What to Expect from RWA Fee Reform

March 15, 2018 FY18 RWA Policy Updates

August 17, 2017 Evolving RWA Policies

May 2017 CES Special Event - New Digital Features for RWA Management

January 16, 2014
Introduction to Account Management

March 19, 2020
GSA’s Capital Investment Program & the Prospectus Process

December 15, 2016
Planning and Requirements Management

March 19, 2015
Introduction to Requirements Development

March 20, 2014
Introduction to Requirements Development

April 10 & 12, 2018
GSA Consolidation Program Road Show

February 15, 2018
Financing Change - GSA's Consolidation Fund

October 18, 2018
Cost Management Principles

July 22, 2020
Returning to GSA Facilities - Your FAQs Answered

June 15, 2017
Enhancing Building Environments

June 21, 2018
Demystifying Design Intent Drawings

June 15, 2017
Enhancing Building Environments

September 20, 2018
Get a Handle on Your Space Assignments with eOA

October 15, 2015
Introduction to and Demonstration of eOA

August 11, 2020
eRETA Digest

January 23, 2020
eRETA Advanced - Feature Focus

January 7, 2020
eRETA Basics - Overview Sessions

March 8, 2018
eRETA eNCORE!

January 9, 2018
Client Enrichment Series Special Event - eRETA Boot Camp

April 21, 2016
eRETA New Features and Enhancements

April 16, 2015
Introduction to Reimbursable Work Authorizations and eRETA 2.0

May 15, 2014
eRETA and VCSS Systems

August 18, 2016
Acquisition Gateway - Opening the Door to Efficient Procurement

June 19, 2014
Introduction to Federal Acquisition Service

February 19, 2015
Introduction to Furniture Procurement

September 16, 2021
Leasing's GLS Plus: Private Sector Experience, Public Sector Value

July 15, 2021
Leasing 101

February 20, 2020
PBS Boosts Procurement Efficiency With the Lease Offer Platform

May 16, 2019
GSA’s Lease Analysis Tool -- Should I Stay or Should I go?

February 26, 2019
Service Expectations in GSA Federally Owned and Leased Buildings

May 17, 2018
Broker Support Services

April 19, 2018
Is Longer Term Leasing Right For You?

March 21, 2019
Calculating and Billing for Overtime Utilities and Agency Program Equipment

March 18, 2021
Introduction to Occupancy Agreements

August 20, 2015
Introduction to Occupancy Agreements

August 21, 2014
Introduction to Occupancy Agreements

February 18, 2021
Occupancy Planning and Solutions

October 6, 2020
PBS Customer Dashboard Enhancements

December 10, 2019
Customer Dashboard Puts PBS Data At Your Fingertips

April 23, 2020
Introduction to PBS Project Management

May 21, 2015
Introduction to Project Management

April 17, 2014
Introduction to Project Management Practices

February 26, 2019
Service Expectations in GSA Federally Owned and Leased Buildings

December 11, 2014
Property Management & Lease Administration

September 17, 2020
Pricing Basics

January 16, 2020
Pricing Desk Guide Update

January 15, 2015
Introduction to the PBS Pricing Policy

October 17, 2019
An Overview of Real Property Disposal: Mission, Services, and Opportunities

March 9, 2021
RWA National Policy Manual Highlights

July 16, 2020
What to Expect from RWA Fee Reform

March 15, 2018
FY18 RWA Policy Updates

August 17, 2017
Evolving RWA Policies

May 2017
CES Special Event - New Digital Features for RWA Management

February 16, 2017
New RWA Protocols for 2017

February 18, 2016
New RWA Policies

October 15, 2020
What Goes Into My Agency's Rent Estimate?

December 10, 2015
Sustainability in Leasing

February 20, 2014
Introduction to Sustainability

April 13, 2021
The Future of Federal Work Insights

January 21, 2021
Shape Your Workplace with Activity Based Planning

August 16, 2018
Workplace "WIFM" Tool

September 17, 2015
Advanced Topics in Workplace Strategies: Updates to FIT (Furniture & Information Technology) Program

October 16, 2014
Workplace Strategies focusing on GSA's FIT program

February 27, 2014
Introduction to Total Workplace

November 20, 2014
Vendor & Customer Self-Service