U.S. General Services Administration
Client Enrichment Series
PBS's Office of Portfolio Management and Customer Engagement offers free "virtual classroom" webinars to help inform our Federal customers about workplace initiatives, real property policies/processes and value-added services. Continuous Learning Points (CLPs) are available.
For invitations or for assistance with registration, please contact us at clientenrichmentseries@gsa.gov.
Upcoming Presentations
| Date | Presentation Name |
|---|---|
| March 9, 2021 1 - 2:30 p.m. (eastern) Register Now |
RWA National Policy Manual Highlights Download: Questions and Answers [PDF - 132 KB] | Presentation [PDF - 1 MB] | Presentation Video The PBS Reimbursable Services Program published the new RWA National Policy Manual (NPM) in August 2020. This training will highlight some of the major policies referenced in the NPM, as well as some process and system (eRETA) components to help you manage your agency’s RWA and Work Request portfolio as seamlessly as possible. Target Audience - Federal customers engaged in the planning, development, budget, financial management and approval of Reimbursable Work Authorization (RWA) projects. - This session will be recorded - |
| March 18, 2021 1 - 2:30 p.m. (eastern) Register Now |
Introduction to Occupancy Agreements This introductory course provides customers with the basics about Occupancy Agreements (OAs). Attendees will learn how OAs differ from leases; the components/sections of an OA; why GSA requires tenant agencies to sign these agreements; and how OAs differ when space is leased versus federally-owned. Target Audience - All Federal employees who are engaged in the process of developing mission requirements, reviewing, approving or signing Occupancy Agreements. Session Level - Beginner. A review of the Pricing Desk Guide Basic Training (within the last 6 months) is strongly suggested. - This session will be recorded - |
Recent Presentations
| Date | Presentation Name |
|---|---|
| February 18, 2021 | Occupancy Planning and Solutions Download: Presentation Video (passcode: hB40=7T3) Making decisions about your agency’s future workplace needs has probably never been as daunting a task as it has been of late. At GSA, we’ve heard your concerns, and recognize the challenges you face when attempting to thoughtfully plan for your future occupancies. Join our session to familiarize yourself with some resources, tools, and expertise that can make the effort much more manageable: • Decision-Supporting Financial Analysis • Time-Saving Standards and Pre-Packaged Solutions • Budget-Stretching Funding Options • Capacity-Multiplying Expertise and Contract Support Services Target Audience - Federal employees engaged in mission leadership, strategic portfolio planning, budget/financial and project management. Session Level - Intermediate - A working knowledge of PBS project management is recommended. |
| February 9, 2021 |
eRETA Digest Download: Questions and Answers [PDF - 142 KB] | Presentation [PDF - 3 MB] | Presentation Video eRETA (RWA Entry and Tracking Application) is now the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA “Basics” and “Advanced” session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Target Audience - All Federal employees who are engaged in the development, planning, budgeting, tracking and funds management of reimbursable projects (RWAs) Session Level - Intermediate - a background on reimbursable work authorization processes is recommended, but access to eRETA is not required. Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. |
| January 21, 2021 |
Shape Your Workplace with Activity Based Planning Download: Questions & Answers [PDF - 142 KB] | Presentation [PDF - 7 MB] | Presentation Video (passcode: %0XZn33G) Activity Based Planning (ABP) is a strategic approach for workplace planning and design. Through an examination of agency organizational metrics and employee work styles, your workplace becomes an environment where individuals can choose the most effective method for accomplishing their work. Recognizing that one size does NOT fit all, ABP is grounded on the principal that a rich variety of spaces is often necessary to support an organization’s equally diverse range of activities and work styles. Tap into the expertise of our Total Workplace experts and start viewing your workplace through a new lens. Target Audience - All Federal employees who are engaged in workplace design, portfolio planning, mission delivery/workflow review, employee engagement/productivity review. Session Level - Beginner - no specialized workplace knowledge is required. |
| January 12, 2021 |
RWA National Policy Manual Highlights Download: Presentation [PDF - 1 MB] | Presentation Video (passcode: i+d%m2Sc) The PBS Reimbursable Services Program published the new RWA National Policy Manual (NPM) in August 2020. This training will highlight some of the major policies referenced in the NPM, as well as some process and system (eRETA) components to help you manage your agency’s RWA and Work Request portfolio as seamlessly as possible. |
| December 8, 2020 |
eRETA Digest Download: Questions and Answers [PDF - 142 KB] | Presentation [PDF - 3 MB] | Presentation Video Did you miss us? eRETA Overview is back for FY2021! eRETA (RWA Entry and Tracking Application) is now the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA “Basics” and “Advanced” session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. |
| October 15, 2020 |
What Goes Into My Agency's Rent Estimate? Download: Questions and Answers [PDF - 153 KB] | Presentation [PDF - 1 MB] | Presentation Video (passcode: 8mp1%0aj) The annual GSA Rent Estimate provides our customers with a base to develop the space budget request. It is a snapshot of what the future cost of currently billing space will be. In this session we will go over how the Rent Estimate is formulated, with specific focus on the data used to calculate the future rent. We will discuss the application of appraisal data in Federally owned space and leasing data in leased space. |
| October 6, 2020 |
PBS Customer Dashboard Enhancements Download: Questions and Answers [PDF - 112 KB] | Presentation [PDF - 4 MB] | Presentation Video | How to Access [PDF - 3 MB] | User Guide [PDF - 2 MB] Please join us to review FY20 enhancements to the PBS Customer Dashboard - a new My Locations module, daily data refreshes, and other improvements! Feeding directly from source systems, the PBS Customer Dashboard allows customers to access current data related to Projects, RWAs, Occupancies, Locations, and Rent. We’ll review the current functionality and highlight a new tab - My Locations. My Locations provides customers with information about your agency’s locations, including building details, space types, and lists of OAs for each location. You can also identify building type, historic status, CBSA, and other important building/location information. In addition, we will review some exciting changes to downloading data, the Rent Comparison Tool, a new Welcome and Guidance Page and some changes made to improve readability and use. |
| September 17, 2020 |
Pricing Basics Download: Questions and Answers [PDF - 149 KB] | Presentation [PDF - 3 MB] | Presentation Video Customers will be presented with the basics of the PBS pricing policy for space and services. They will be informed about customer-impacting updates incorporated in the current PBS Pricing Guide, 5th Edition. At this session - you will be introduced to the components and bases of your Rent, learn about tiers, Tenant Improvement and Customization allowances, etc. |
| August 20, 2020 |
Land Lease Acquisition This session will explore the authorities and processes that go into acquiring land for government use. We'll review the:
|
| August 11, 2020 |
eRETA Digest Download: Questions and Answers [PDF - 142 KB] | Presentation [PDF - 3 MB] | Presentation Video eRETA (RWA Entry and Tracking Application) is now the official tool for submitting Work Requests and digitally signed Reimbursable Work Authorizations to GSA. Our eRETA Digest sessions will feature the best of our eRETA “Basics” and “Advanced” session topics - offering you a soup to nuts overview - from gaining system access to managing and closing out your reimbursable program with greater transparency and efficiency. With a slide presentation and live on-air demonstration - get comfortable with the new electronic process and program and access to the resources and support you need to start successfully using eRETA today! Have more questions? Need more answers? Visit www.gsa.gov/ereta and go to the Frequently Asked Questions (FAQs) page on the left navigation bar, where you'll find an extensive list of FAQs on eRETA and other RWA topics. |
| July 22, 2020 |
Returning to GSA Facilities - Your FAQs Answered Download: Presentation [PDF - 1 MB] Join PBS subject matter experts from our Office of Leasing, Office of Design and Construction, and Office of Facilities Management as they discuss your most Frequently Asked Questions relating to:
Customers will be able to submit questions to the panelists via our session Q&A tool. We'll share information about resources, policies and protocols that we've put in place to help you and your staff safely return to and resume operations in your GSA-controlled facilities. |
| July 16, 2020 |
What to Expect from RWA Fee Reform Download: Questions and Answers [PDF - 138 KB] | Presentation [PDF - 1 MB] | Presentation Video The RWA Program is changing its fee structure for the first time since the sliding scale fee structure was implemented in 1995. This session will kick off with a recap of the multiple components that make up RWA Fee Reform (the fee structure is only one of those changes) and then dive deeper specifically into the new fee structure, how it differs from the existing fee structure, and the importance of the RWA Acceptance Date, which dictates which fee structure will be used. |
Presentation Archives
View past presentations and related files using the below list.
For more information, contact:
Andrea Bell
Program Analyst
Phone: 917-952-1851
Email: andrea.bell@gsa.gov
The shortcut for the page is www.gsa.gov/ces