Customer and Driver Information

Below are frequently asked question about the GSA Fleet card:

Yes, your GSA Fleet card will continue to function as normal when there is a Government shutdown, absent any agency specific requests to disable the cards. Drivers are reminded to check with their agency regarding continued use of both GSA Fleet leased vehicle and fleet cards due to appropriation limitations in place during shutdown. You may not be authorized to use your card if your agency has determined you are not an exempted employee/driver during the shutdown.
Yes, if you need to reach WEX customer service during the shutdown, please call the number on the back of your card, 866-WEX-4GSA (866-939-4472).
Yes, your GSA Fleet card will continue to function as normal when there is a Government shutdown, absent any agency specific requests to disable the cards. Drivers are reminded to check with their agency regarding continued use of both GSA Fleet leased vehicle and fleet cards due to appropriation limitations in place during shutdown. You may not be authorized to use your card if your agency has determined you are not an exempted employee/driver during the shutdown.

GSA Fleet Card Acceptance

The GSA Fleet WEX card is accepted at over 205,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. The GSAFleet2Go app is an additional source that has been developed to simplify vehicle management and enhance customer communication. Customers can search nearby vendors for maintenance and repair services, locate alternative fuel vehicle (AFV) sources and fueling stations that accept GSA Fleet cards provided by WEX.
To download and install GSAFleet2Go for Android, click here [non government website].
To download and install GSAFleet2Go for iPhone, click here [non government website].
Electric Vehicle (EV) charging is still a new and emerging industry. Over the last few years, GSA Fleet has worked with our Fleet Card provider, WEX, and electric vehicle station providers, to integrate vehicle charging data into GSA Fleet Drive-thru. The data includes Gas Gallon Equivalents (GGEs), which aids in the fuel economy assessment of these vehicles (miles per gallon gas equivalent - MPGe). This additional ‘fueling’ data allows for real-time tracking of actual electricity usage (kilowatt hours - kWh) at the vehicle level (the same as conventionally-fueled vehicles). This data can also be used in our customer agency’s annual FAST reporting. Drivers will utilize the ChargePoint scan card to initiate the transaction. As is the process now, the data will be captured in the ChargePoint Data Portal. ChargePoint/WEX integration ensures the data is captured and connected to each vehicle tag and published along with other fueling transactions in the GSA Fleet Drive-thru Fuel Usage Report.

The Defense Logistics Agency (DLA) uses WEX Fleet cards to activate DLA capitalized pumps at military installations in CONUS/Stateside and in Europe. The WEX fleet card, included with each GSA Fleet leased vehicle, will turn on installation pumps nationally.

Using the GSA Fleet Card

Call 866-WEX-4GSA (866-939-4472), the number on the back of the card.
GSA Fleet has the seven digit, vehicle tag number embossed on the face of each fleet card (Ex. G12-3456A). The “one fleet card per vehicle” concept applies to GSA Fleet vehicles only, and may not be true for other Federal agency-owned or commercially leased vehicles.
A customer’s PIN/Driver ID will not be provided over the Internet. Please contact a local Fleet Management Center (FMC) for more information.
If a card is lost, stolen, compromised, or broken, drivers should contact their agency vehicle coordinator to order a replacement. Replacement cards can be ordered online by logging into the GSA Fleet Drive-thru website using the email address and password created during the registration process. Once logged in, select Fleet Card Replacement Ordering from the Main Menu page under the Vehicle Fleet Data section. It is important to verify that the default shipping address listed is correct. Because orders are sent via overnight shipment, please provide a physical shipping address and not a P.O. address. Replacement card(s) should arrive within 1-2 business days from the time of order. Follow up questions relating to fleet card orders can be directed to replacementcards@gsa.gov.
If the card is not working at the pump or a station/maintenance facility cannot swipe the GSA Fleet Card, the vendor can contact the number on the back of the card, 1-866-939-4472, and receive a MasterCard number over the phone to ensure immediate payment.

As a last resort, if

  • The card is not working at the pump
  • The vendor cannot swipe the card
  • The vendor refuses to call in for a MasterCard number

AND the driver does not have enough fuel to go to a different station

The driver can be reimbursed for paying for the transaction. For reimbursement, a copy of the receipt along with an explanation of the situation should be sent to the FSR. The FSR will issue a credit to the agency and the agency will reimburse the driver through the agency’s miscellaneous voucher procedures.

As part of their fraud prevention programs, gas merchants may set dollar limits for purchases at customer-activated pumps when payment cards are used. Station owners implement these dollar amounts due to major credit card companies that won't reimburse them for more than a certain dollar amount per transaction at the pump if there's a disputed charge or a fraudulent card is used. The limit helps ensure merchants and customers are protected from fraud. If drivers hit the station limit, they can do a second transaction at the pump to finish filling.

White plastic is the result of a third party stealing card information and loading that information onto another card for the purpose of conducting fraudulent transactions. In the cases that we see, the data is primarily acquired through devices placed into Island Card Readers (ICRs) which allow the perpetrators to capture not only card numbers, but also Driver IDs and odometer readings as they are input at the pump. It is important to know that it’s not just fuel cards that are affected by gas pump skimming; any other card used at the same pump during the time a device is in place is just as much at risk of being compromised.

While your Card or account information may not have been directly impacted, if it were used at a location where a compromise took place which resulted in white plastic, your account is at risk of fraud. WEX uses the data available to them in an attempt to discern the Point of Compromise (POC) for each identified occurrence of white plastic. WEX uses this data to review other cards used at the same location during the same time period for possible abuse. Based on this information, WEX determines which cards are most at risk for having white plastic created.

WEX is often unable to disclose a lot of detail about a potential POC as this information could put both their investigation and the safety of individuals at risk. This includes investigators as well as anyone who attempts to resolve the issue on their own. WEX actively works with authorities at both local and federal levels to identify and apprehend the individuals associated with this activity. This level of engagement sometimes involves undercover surveillance which could be jeopardized by an unknowing individual pursuing an investigation on their own. ICRs are not the only way card and driver data is acquired, but it is the most common means to capture this information. Practicing good fleet management standards can go a long ways in mitigating abuse due to unauthorized use of your account.

If a card is lost, stolen, compromised, or broken while TDY, drivers should contact their agency vehicle coordinator to order a replacement. When ordering the replacement card, the shipping address can be changed to the TDY location. Because orders are sent via overnight shipment, please provide a physical shipping address and not a P.O. address. Replacement card(s) should arrive within 1-2 business days from the time of order. If a driver needs to purchase fuel before the card arrives, GSA Fleet card uses MasterCard as a backup. For maintenance and fuel purchases, vendors can call 866-WEX-4GSA (866-939-4472) to receive a MasterCard number over the phone.

Driver Responsibilities and Authorized Use

In addition to safe driving, you, as the operator of a GSA Fleet vehicle, are also responsible for its proper use, maintenance and protection. Abiding by the following Dos and Don’ts will help us keep costs down and provide the service you need and deserve.
  • Do safeguard the vehicle, Fleet Card and keys against damage, theft, or misuse. Caution: Your agency is financially responsible for any losses including but not limited to vehicle theft, acts of nature, pilferage, Fleet Card misuse, vandalism, parking lot damages, and damages beyond normal wear and tear. Fleet Card misuse resulting from a failure to safeguard the card will incur liability to the leasing agency.
  • Do park the vehicle in a secure facility when possible. Any parking and storage expenses are the responsibility of your agency.
  • Do lock all doors, set the parking brake, and carry the keys and Fleet Card with you when leaving the vehicle unattended.
  • Do turn in keys and the Fleet Card when returning the vehicle to your agency point of contact or GSA.
  • Do report lost, damaged, or stolen Fleet Cards using GSA Fleet Drive-Thru. Report lost, stolen, or damaged license plates to your FSR immediately! Upon receipt of your lost tag report, your FSR will forward your report to the Department of Homeland Security.
  • Do immediately report vehicle theft to:
    • The local law enforcement agency,
    • Your FSR (GSA will notify the Department of Homeland Security), and
    • Your supervisor.
  • Do carry a valid operator’s permit for the type of vehicle operated, including a commercial driver’s license if required.

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  • Do not use the vehicle for private business, personal errands, or recreation. Avoid creating any perception of misuse. Reported incidents of misuse often result in disciplinary actions against the driver.
  • Do not transport members of your family, personal friends, or non-government employees in the vehicle outside of your agency’s mission, or without specific permission from the head of your agency or his or her designee.
  • Do not use the vehicle for transportation to or from work or park it at your residence without valid written authorization.

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The government-wide commercial Fleet Services Card is authorized for the purchase of fuel, maintenance and repair of Government owned/operated motor vehicles. Fleet Services Cards are issued to specific vehicles and should only be used for the vehicle to which it is issued. An agency that leases a vehicle through GSA is the government’s agent for each purchase made with the Fleet Services Card and is responsible for each transaction. The agency is also responsible for ensuring compliance with applicable GSA Fleet and agency regulations and procedures.
Authorized Transactions
  • Regular unleaded, self-service fuel for GSA vehicle
  • Immediately consumable items for vehicle (e.g., a quart of oil or washer fluid)
  • Required preventative maintenance
  • Car washes – not to exceed regional policy
  • Mechanical repairs for GSA vehicle to which the card is assigned.
  • Immediately consumable items for vehicle (e.g., a quart of oil or washer fluid) Required preventative maintenance
  • Car washes – not to exceed regional policy
  • Mechanical repairs for GSA vehicle to which the card is assigned
  • Regular unleaded, self-service fuel for GSA vehicle
Unauthorized Transactions
  • Use of card for any vehicle other than the one imprinted on the card
  • Premium or full service fueling (unless required by state law)
  • Convenience store items, to include maps, air fresheners, food, etc
  • Over-maintenance of the vehicle – ONLY purchase maintenance authorized by GSA Fleet
  • Excessive car washes or details
  • Upgraded tires (contact your FSR)
  • Purchases at parts stores

Maintenance and After Hours Needs

Obtain roadside assistance by the following options in order of precedence:
  • During business hours, contact the MCC at 866-400-0411, option 1.
  • GSA Fleet encourages the use of free manufacturer roadside assistance programs. When the vehicle is out of warranty, GSA has agreements with local towing companies, which help save money and keep your rates low.
  • If a tow is needed after normal business hours and the vehicle is not under warranty, contact WEX to coordinate roadside assistance using the toll-free number listed on your GSA Fleet card. Please contact the MCC or your Fleet Service Representative (FSR) on the next business day following an after-hours roadside assistance event to inform GSA Fleet of the location of your vehicle so we can expedite repairs. Promptly contacting us may also preclude unnecessary “unauthorized purchase” charges on your agency’s monthly GSA vehicle invoice.
Yes. The GSA Fleet card uses MasterCard as a backup. For maintenance and fuel purchases, simply turn the card over and call 866-WEX-4GSA (866-939-4472).

For maintenance under $100:
Merchants can either electronically accept the WEX Fleet card or call in the transactions to 866-WEX-4GSA (866-939-4472) to receive a MasterCard number.

For maintenance over $100 or for any accident damage:
Merchants should phone GSA Fleet for authorization PRIOR to doing the work at 866-400-0411.

OCONUS Locations

GSA Fleet customers located in Puerto Rico will use a Total Fleet Card for fuel and car washes. Total cards may be used at accepting participating Total Fuel Stations. GSA Fleet vehicles located within the US Virgin Islands and American Samoa will use a MasterCard exclusively for fuel purchases. For further assistance with fuel cards, contact your Fleet Service Representative.
The WEX fleet card, included with each GSA Fleet leased vehicle will turn on installation pumps nationally. The Defense Logistics Agency (DLA) uses WEX Fleet cards to activate DLA capitalized pumps at military installations in European countries where GSA Fleet Europe offers full service rates. Additionally, customers in Europe can coordinate with GSA Fleet to obtain reimbursement for tax-free off-post commercial fuel in full-service area host nations. Tax-free commercial fuel is available in many US Forces host nations via Army Air Force Exchange Service (AAFES) or the Navy Exchange (NEX) cards or coupons. For more information contact your Vehicle Control Officers (VCOs) or GSA Fleet Service Representative (FSR).

Short Term Rental (STR)

When submitting an STR request online the customer has the option of requesting a fleet card through the STR program. GSA fuel card(s) will be shipped to the designated rental point of contact via overnight trackable shipping. Fuel cards are processed up to 10 days before the rental start date or as soon as the customer selects a vendor if the request begins in less than 10 days.

Fleet cards for STR vehicles are not tag specific. However, each fuel card will have unique account number and will bear the rental request and sequence number.

The rental request and sequence number will appear on each vehicle record in the card contractor electronic access system (EAS). All STR fuel charges are billed as an agency incurred expense (AIE)s based on the rental request number.

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Last Reviewed: 2020-05-14