Stand out to government travelers with FedRooms — the only governmentwide transient lodging program. Boost your market share and enjoy priority placement in the ETS2, DTS and ETSNext booking platforms. The program is available to all U.S. government and military personnel. In 2025, there are over 11,000 FedRooms properties available in more than 3,000 markets globally.
Benefits for Hoteliers
- Gain access to federal travelers with priority display in the government’s booking tools.
- Compliance and trust: FedRooms is a Best In Class (BIC) solution, enhancing your hotel’s reputation for compliance and trustworthiness among federal agencies.
- No upfront cost.
Requirements
To be considered for the FedRooms program, your property must meet the following criteria:
- FEMA Certified & ADA Compliant: Ensure your property meets and is current with these critical requirements.
- Competitive rates: Offer rates at or below per diem.
- Flexible cancellation policy: Provide a cancellation policy of at least 4 p.m. the day of arrival for domestic stays and at least 24 hours in advance for international stays.
- Quality standards: Maintain at least a 2-star rating (mid-range, economy property).
- No deposits or early departure fees.
- Complimentary internet: Offer free guest room internet.
- Booking compliance: Ensure the FedRooms rate is booked when requested via telephone.
- Terms and conditions: Comply with all other program terms and conditions.
Report and Remit requirements
- There is 2.25% participation fee in 2025.
- Monthly reporting: Submit room nights and revenue reports by the 20th of each month.
- Payment deadlines: Payments must be received within 30 days of invoice receipt.
- Central reporting: If your hotel does not report and remit centrally, provide monthly room night and revenue data.
Tips to improve your hotel’s rating
Improving your hotel’s rating involves enhancing guest experiences, streamlining operations, and maintaining a strong online presence.
Enhance the guest experience
- Cleanliness and maintenance: Ensure rooms and common areas are spotless and well-maintained.
- Free breakfast: Complimentary breakfast is our most requested amenity and is a significant perk to attract and retain federal travelers.
- Free parking: Complimentary parking is encouraged, as it is a significant perk to attract and retain federal travelers who appreciate convenience and cost savings.
Improve your online reputation
- Encourage reviews: Ask satisfied guests to leave positive reviews on platforms like TripAdvisor and Google.
- Respond to feedback: Address both positive and negative reviews promptly and professionally. Show that you value guest feedback and are committed to improvement.
- Promptly address customer service issues to show your dedication to the customer experience.
Staff training and empowerment
- FedRooms training: Ensure hotel staff booking FedRooms understand the rate codes and rate rules to maximize program benefits and minimize errors.
- Customer service training: Regularly train staff on best practices for customer service and conflict resolution.
- Empower employees: Encourage staff to take initiative and make decisions that enhance guest satisfaction.
Stay updated
For the most current updates, hoteliers should join the FedRooms LinkedIn Page. This page provides the latest news, updates, and information about the FedRooms program. Please reach out to rfp@fedrooms.com for questions or concerns.
U.S. General Services Administration