Maintenance Control Center (MCC)

Maintenance Control Center (MCC)

You can find information about mechanical repairs for GSA Fleet vehicles through the Maintenance Control Center (MCC). The MCC maintains a computerized vehicle history record for each GSA Fleet vehicle and provides authorization for repairs and services over $100, and for any tire or battery replacement regardless of cost.

Hours of operation are 7:00 A.M. to 8:00 P.M. EST, Monday through Friday.

To contact the MCC, call 866-400-0411 and follow the menu options.

Download the GSA Fleet Vehicle Guide [PDF - 15 MB].

Europe Maintenance Control Center (MCC)

To reach the MCC serving Europe, the Middle East, or Africa, contact:

Country DSN CIV Email
Germany 420-6144/6142 +37-(0)711-819-6144
+37-(0)711-819-6142
euromcc.de@gsa.gov
Belgium 361-6085 +32-682-76085 euromcc.be@gsa.gov
Italy 633-8276 +39-050-548276 euromcc.it@gsa.gov

Puerto Rico and U.S. Virgin Islands MCC

To reach the MCC serving Puerto Rico and the U.S. Virgin Islands, Monday - Friday from 7:30 A.M. (EST) to 4:00 P.M. (EST), contact:

Phone Numbers: 787-749-4344 or 787-749-4345; extensions 225 and 226
Fax Number: 787-277-7529
E-mail: fleet.operations@gsa.gov

Other Locations

If you are located outside of the United States, Germany, Belgium, the Netherlands, or Italy, GSA Fleet cannot provide assistance with vehicle repairs. You must make all arrangements to tow the vehicle towed and repaired at your agency’s expense. Contact your agency for additional information.

Warranty

Customer and Driver Information

You can find a range of services for the upkeep, repairs, and maintenance of your GSA-leased vehicle through the MCC. To contact the MCC, call 866-400-0411 and select option 1.

Vendor Information

If you are a vendor with a GSA Fleet vehicle in your shop, you must contact the Maintenance Control Center (MCC) before doing any of the following:

  • Repairs over $100
  • Repairs on tires
  • Repairs on batteries

Drivers do not own vehicles and cannot authorize or pay for repairs over $100. Contact MCC at 866-400-0411 to authorize repairs Monday through Friday from 7:00 A.M. to 8:00 P.M. EST.

Last Reviewed: 2021-03-19