Maintenance Control Center (MCC)

The Maintenance Control Center (MCC) provides GSA Fleet customer agencies, vehicle drivers, and vendors with one-stop service for mechanical repairs. The MCC maintains a complete computerized vehicle history record for each GSA Fleet vehicle. The MCC provides authorization for unscheduled repairs and services over $100, or for any tire and battery replacement, regardless of cost.

The goals of the MCC are to:

  • Provide helpful and courteous service to our customers and vendors;
  • Obtain quality and timely repairs;
  • Minimize expenditures through estimate evaluations and effective negotiations using our qualified vendors; and
  • Ensure compliance with contracting regulations.

Hours of operation are 7:00 a.m. to 8:00 p.m. Eastern Standard Time (EST) Monday through Friday.

Call 866-400-0411, and select option 1 and for emergency after hours repairs, call 866-400-0411.

Looking for additional information, choose the option that best fits your situation:

Links to other helpful resources:

If you are located in the U.S. and require additional assistance, please email Fleet Operations.

Download the GSA Fleet Vehicle Guide [PDF - 5 MB]

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