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Monthly Contract Scorecards have been developed in conjunction with the No Order Left Behind Initiative.
Monthly emails began in April 2023 to provide GGS contractors increased visibility into their order fulfillment performance.
The performance metrics and minimum accepted levels for these metrics are:
Future additions for the Monthly GGS Contractor Scorecard include: Cancellation Rate and Perfect Order Fulfillment (POF) to include National Customer Service Center (NCSC) discrepancy cases.
Additionally, GSA is exploring development of a singular Contract Scorecard to include all performance metrics for both GGS orders and Advantage orders.
For more information on how to comply with GGS order status reporting and shipping requirements, see the No Order Left Behind Frequently Asked Questions.