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Browse answers to some of the most commonly asked questions about security containers. Visit the GSA Global Supply FAQ for general information about GSA Global Supply.
Email securitycontainers@gsa.gov with any special requests, such as expedited delivery. Include your requisition number and details about the expedited delivery requirement. Expedited delivery requests can be made, but are not guaranteed.
All contractors for the GSA-Approved Security Container Program offer a minimum 12-month commercial warranty. The warranty period starts at shipment.
Unbox and inspect equipment immediately upon arrival. If the container or vault door is not functioning properly, it will be handled under the contractor’s warranty.
If equipment is damaged upon delivery, do not accept it. It should be rejected immediately. At a minimum, notify the National Customer Service Center within three days of delivery and provide pictures or videos showing product failure.
GSA’s RPC team cannot accept the following forms of payment:
No. GSA contracts prohibit the sale of used or refurbished containers or locks. ISOO Notice 2012-04 states, “Classified information may not be stored in security containers that have been reconditioned, refurbished, or remanufactured …”
No. GSA does not provide credit or accept trade-ins for used GSA-approved containers. See question 9 for disposal information.
No. Customers can place simple requisitions with GSA Global Supply for desired National Stock Numbers (NSNs) without soliciting comparison prices from multiple sources. Procurement is completed and compliance is guaranteed by purchasing through GSA Global Supply.
It is highly recommended that “Black Label” containers be replaced. These containers are at least 25 years old and are nearing the end of their expected life cycle. See ISOO Notice 2021-01.
Some agencies or commands may have procedures beyond the minimums described on the Security Equipment Disposal page. This page includes information on proper disposal of the locking system and the container itself. Check with your local agency or command to see whether they want to keep old locks for parts cannibalization or other reasons.
Call the DoD Lock Program Technical Support Hotline at 800-290-7607, 805-982-1212, DSN 551-1212, or visit the DoD Lock Program page.
No. Vault doors with the GSA approval label are considered compliant, provided no other modifications or damage to the door are present, regardless of the other labels. DSS inspectors also follow this criterion, and this is the basis for the AR 190-11 provision. Refer to ISOO Notice 2014-02.
The Style 1 lock, Kaba Mas, has a digital readout. The Style 2 lock, Sargent and Greenleaf, has indented numbers and marks. The Style 2 lock has some networkability, while the Style 1 lock does not. The Style 1 lock uses electromechanical movement of the knob to energize the digital display and does not require batteries. The Style 2 lock works as an electronic lock from the inside and requires batteries. To learn more about lock features, visit the manufacturers’ websites.
The most current federal specifications and qualified products lists are on the NAVFAC Department of Defense Lock Program page.
Yes. These items are on contract and can be purchased through GSA Global Supply using GSA-approved manufacturer contracts. See the crosswalk on GSA Advantage for available NSNs.
Only GSA-authorized inspectors are qualified to inspect and approve a container for the storage of classified materials or weapons. The inspector may place a GSA certification label on the container after determining the equipment has maintained its security integrity.
The cost to recertify a container varies and depends on the repairs needed.
To retain an authorized inspector, contact one of the following:
Lockmasters Security Institute
1014 S Main St
Nicholasville, KY 40356
Phone: 866-574-8724
Email: info@LSIeducation.com
MBA USA, Inc.
200 Orchard Dr
Nicholasville, KY 40356
Phone: 888-622-5495
Email: education@mbaUSA.com
QSecurity Industries & LTI, Inc.
1014 South Main St
Nicholasville, KY 40356
Phone: 859-241-2063 ext. 212
Contact: QSecurity Industries contact page
Education: QSecurity Industries education page
MBA, Lockmasters, and QSecurity are training organizations that provide training for GSA-certified inspectors. As part of that program, they maintain lists of certified inspectors located worldwide.
For additional information, visit the NAVFAC Department of Defense Lock Program.
Only government agencies or contractors with federal contracts can purchase containers and vault doors through the GSA procurement channel.
No. Due to the sensitive nature of these security containers and vault or armory doors, GSA does not lease GSA-approved NSNs.
No. GSA does not have contracts for replacement parts. Some replacement parts, including replacement drawer heads for red label containers or doors for blue label containers, are available from original equipment manufacturers. GSA hopes to onboard some replacement parts or accessories in the future.
GSA-approved security containers and vault or armory doors are made to order. Shipment terms are listed on GSA Advantage and in the GSA-Approved Security Container Program and Vault Door crosswalk for each original equipment manufacturer’s quoted delivery lead time.
Once you determine which NSN you want to order, you can obtain an official GSA price quote through GSA Advantage, GSA Global Supply, or the GSA-Approved Security Container Crosswalk.
All security container orders must go through GSA procurement channels. You may place your order on GSA Global Supply or GSA Advantage. Prices and terms are the same.
When looking up GSA’s Unique Entity Identifier (UEI) in your system, enter JPM1FPHK9YV1. The name will display as GSA Financial And Payroll Service.
AAC stands for Activity Address Code. DoDAAC stands for Department of Defense Activity Address Code. Military agencies have a DoDAAC, and non-military agencies use an AAC. You can get these codes from your finance office or government contracting officer. You can also go to GSA Advantage and select “Help” in the top right of the page for more guidance.
Designated points of contact at military and civilian agencies work closely with GSA to coordinate the management of Activity Address Codes. To identify your agency coordinator and initiate a request for a new AAC, see the relevant list of liaisons for Civilian Agency AAC contacts or Military Services DoDAAD Central Service Points. Prime contractors may acquire a Contractor DoDAAC with assistance from their government contracting officer.
Contact DLA Disposition Services at 877-352-2255. The GSA approval label must be removed from a container before it is sent to DLA Disposition Services. You will need to have the container inspected and, if it passes inspection, relabeled before it is approved. Learn more about the GSA-approved Security Equipment Inspection Program.
No. All GSA-approved containers are designed, tested, and approved to federal specifications. Any modification from the approved design invalidates the approval. The limitations on modifications for GSA-approved equipment are in Federal Standard 809: “GSA approved containers and vault doors that have been opened or repaired in a manner other than as described herein are not considered to have been restored to their original state of security integrity.”
The “Test Certification” label on the inside of the locking drawer or door and the “General Services Administration Approved Security Container/Vault Door” label on the outside of the container or door will be removed. The only approved or allowed modifications are repairs related to neutralization or replacement of parts, such as drawer slides and handles.
Within the Department of Defense, certain materials must be stored in specific ways. For storage requirements, visit the DoD Lock Program.
For additional questions, call the DoD Lock Program Technical Support Hotline at 800-290-7607, 805-982-1212, or DSN 551-1212.
GSA accounting does not charge the DoDAAC. After placing your order with GSA using your DoDAAC, you must create a profile in GSA Vendor and Customer Self Service (VCSS).
Select the “Registrations & Access Requests” button on the VCSS website. Indicate whether you are a customer or vendor, and complete the registration request. You can also review VCSS quick guides on the VCSS resources page and the VCSS FAQ page.
You create an account with VCSS using your AAC or DoDAAC. This allows you to view and download your bills. You then go to Pay.gov to pay them. Customer assistance help lines are available for both VCSS and Pay.gov.
Once GSA Global Supply’s vendor partner ships an order, the vendor bills GSA. GSA then bills the customer. If the customer paid with a government purchase card, the transaction will appear on the monthly statement with GSA Global Supply noted as the supplier.
If the customer paid with an Activity Address Code, those transactions are processed with the Treasury twice a month, around the first and fifteenth, after receiving the invoice from the manufacturer. Invoices may not appear in GSA Vendor and Customer Self Service (VCSS) for a couple of weeks after receiving the security container. Create a VCSS account to process payments.
Check your internal ordering system first, because your ordering system and the GSA order system communicate electronically.
For order status, contact the National Customer Service Center at 800-488-3111, Sunday through Friday, 9 a.m. to 9:30 p.m. ET.
You may also use Ask GSA or Requisition Status.
No. Security containers and armory doors are custom built and are not returnable. If these items are no longer needed, refer to the DoD disposal
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration